6.a. Review and Discussion of the Town of Hilton Head Island Affiliated Agencies Memorandum of Understanding, Program Requests, and Statutory Provisions

[6.a. Review and Discussion of the Town of Hilton Head Island Affiliated Agencies Memorandum of Understanding, Program Requests, and Statutory Provisions]

OKAY, ON TO OUR NEW BUSINESS REVIEW AND DISCUSSION OF THE TOWN OF HILTON HEAD ISLAND AFFILIATE AGENCY OF UNDERSTANDING PROGRAM REQUEST AND STATUTORY PROVISIONS. MR. GRUBER, YOU WILL BE MAKING A PRESENTATION THE FAMILY MEMBERS OF THE COMMITTEE IN YOUR MATERIALS TODAY ARE ESSENTIALLY A SUMMARY OUTLINE OF ALL OF THE AFFILIATED AGENCIES THAT WERE INCLUDED WITHIN THIS YEAR'S FUNDING CYCLE THAT DID RECEIVE FUNDING AUTHORIZATION. THAT PROCESS HAS NOT BEEN CONCLUDED YET AS THAT WILL BE DONE CONTEMPORAIN INITIALLY WAS SECOND READING OF THE BUDGET ORDINANCE IN JUNE BUT WE USED WHAT'S BEEN APPROVED AT THIS POINT AS AN OUTLINE TO THEN LOOK BACK AT ALL OF THE MEMORANDUMS OF UNDERSTANDING THAT WE HAVE WITH THESE OR IF NOT WHETHER THERE WAS SOME OTHER DOCUMENTS SUCH AS A STATUTE OR A REGULATION THAT SPOKE TO THE FUNDING OF THOSE ORGANIZATIONS. AND SO I WILL TRY TO GO THROUGH THIS KIND OF EXPEDITIOUSLY BUT IF YOU HAVE ANY QUESTIONS PLEASE STOP ME AT ANY POINT IN TIME. SO THE FIRST ITEM THE FIRST AFFILIATE AD AGENCY THAT'S IDENTIFIED HERE IS THE ISLAND RECREATION ASSOCIATION. THE TOWN HAS HAD A MEMORANDUM OF UNDERSTANDING WITH ISLAND RECREATION ASSOCIATION FOR SOME TIME.

THE MOST RECENT ITERATION OF THAT DOCUMENT WAS SIGNED IN JULY OF 2018 AND IS SET TO EXPIRE SEPTEMBER OF THIS YEAR. THE AGREEMENT STATES THE RECREATION ASSOCIATION WILL SUBMIT AN ANNUAL BUDGET FOR CONSIDERATION TOWN COUNCIL AND THAT AT LEAST 50% OF ITS OPERATING BUDGET BE RAISED FROM SOURCES OTHER THAN TOWN FUNDING .

AGAIN ALL OF THESE ARE NO USE IN A REFERENCE HERE OR IF THERE ARE STATUTORY WERE INCLUDED IN THE BACKUP DOCUMENTS AND SO AGAIN I WON'T GO OVER THOSE DIRECTLY BUT DO YOU HAVE ANY QUESTIONS ABOUT THEM? PLEASE LET ME TAKE THE AFFILIATED AGENCY IS THE COASTAL DISCOVERY MUSEUM. THE EXISTING AGREEMENT WITH COASTAL DISCOVERY MUSEUM WAS SIGNED IN APRIL OF 17 WAS FOR A TEN YEAR PERIOD OF TIME AND IS THEREFORE SET TO IN JUNE OF 2027 THE AGREEMENT STATES THAT THE TOWN WILL PAY THE COASTAL DISCOVERY MUSEUM OPERATING FEE OF $75,000 ANNUALLY IN ORDER TO HAVE THE COASTAL DISCOVERY MUSEUM

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OPERATE THE TOWN OWNED PROPERTY AT HONEY BOURNE. IN ADDITION THE COASTAL DISCOVERY MUSEUM IS REQUIRED TO SUBMIT AN ANNUAL BUDGET FOR THE MANAGEMENT FEE IS ULTIMATELY ADJUSTED AS MAY BE AGREED UPON BY THE PARTIES AND SO I THINK YOU'LL SEE IN THE SPREADSHEET THAT WAS CONTAINED HERE IT BEEN $75,000 UP UNTIL F Y 23 AND AN F BY 23 THEY INCREASED THAT REQUEST AND WAS APPROVED BY TOWN COUNCIL SO THE $75,000 IS THE BASELINE BUT IT IS SUBJECT TO ADJUSTMENT BASED UPON AN BY BOTH PARTIES THAT HAVE THE HISTORIC MITCHELL BILL FREEDOM PARK, THE EXISTING U WITH MITCHELL VALE FREEDOM PARK WAS SIGNED IN MARCH OF 2021.

IT WAS SET TO EXPIRE IN MARCH OF 2023. HOWEVER A NEW MRU WAS APPROVED IN APRIL. WE DON'T HAVE THE FINAL SIGNATURES BACK ON THOSE DOCUMENTS BUT WHAT WAS APPROVED BY TOWN COUNCIL WAS A TEN YEAR AGREEMENT AND THEREFORE THE AGREEMENT THEM WILL GO UNTIL APRIL OR I'M SORRY MARCH OF 2033.

THE AGREEMENT STATES THAT THE TOWN WILL PAY AN ANNUAL MANAGEMENT FEE OF $105,000 AND THAT THE REMAINDER OF THE ORGANIZATIONS OPERATIONAL BUDGET WILL BE SATISFIED FROM OTHER SOURCES. THE AGREEMENT ALSO REQUIRES THAT AN ANNUAL OPERATING BUDGET BE SUBMITTED TO THE TOWN TO COINCIDE WITH OUR ANNUAL BUDGET ADOPTION.

ALL RIGHT. NOW LET'S GET INTO ONES THAT DON'T HAVE EXISTING MEMORANDUMS. THE IS UNIVERSITY OF SOUTH CAROLINA BEAUFORT AS I BELIEVE THE COMMITTEE IS OF THE FUNDING FOR THIS ENTITY HAS BEEN TYPICALLY CALLED FOR IN THE TOWN'S CODE AND WAS FIXED AS A PERCENTAGE OF COLLECTIONS OF THE LOCAL TAX.

WE ARE IN THE PROCESS RIGHT NOW OF THAT LANGUAGE IT HAS RECEIVED FIRST READING THROUGH TOWN IT HAS NOT RECEIVED A SECOND READING YET BUT IT WILL BE COMING UP I BELIEVE IN JUNE FOR SECOND READING DID IT HAVE AND IT DID HAVE AN MENU BECAUSE THE 5% OBLIGATORY CORRECT SO YES THE RESPONSIBILITIES OF USCCB AND THE TOWN WERE BOTH SPELLED OUT WITHIN TOWN'S CODE SO THE TOWN'S RESPONSIBILITY WAS TO FUND THEM AT A FIRST THE PERCENTAGE OF COLLECTIONS AND YOU ARE CBSE RESPONSIBILITY IS FOR TO OFFER THE VARIOUS PROGRAMING THAT WAS OUTLINED IN THAT SECTION SO SPECIAL EVENT MANAGEMENT HOSPITALITY AND VOLUNTEERISM AND THEN THE ISLAND AMBASSADOR PROGRAM DMO FOLLOWS IN THE SAME KIND OF LANGUAGE THIS PARTICULAR PROVISION WAS WITHIN TOWN'S CODE THE DMO WAS PROVISIONED IS WITHIN THE STATE SCOPE SO THAT ONE WE ARE WE ARE FIXED TO HAVE TO COMPLY WITH UNTIL STATE CHANGES IT BUT HERE WE CAN AND ARE IN THE PROCESS OF CHANGING THIS WHICH MEANS THAT FOR FUTURE YEARS IF IT'S RECOMMENDED BY THIS WE CAN LOOK AT DOING A MEMORANDUM OF UNDERSTANDING WITH THIS ORGANIZATION BUT WOULD APPRECIATE ANY POLICY GUIDANCE THAT YOU WOULD GIVE US IN TERMS OF WHAT THAT SHOULD LOOK LIKE SO THAT WE CAN THEN DISCUSS IT WITH THEM FURTHER.

THAT'S WHAT WHAT WAS THE REASONING BEHIND GIVING A DEFINED PERCENTAGE TO U.S.

THOUGH YOU MAY NOT KNOW WELL SO I KNOW WHERE THE DOCUMENTS CAME ABOUT AND IT WAS A DISCUSSION BETWEEN TOWN AND USCCB ABOUT CREATING THE ISLAND AMBASSADOR AND PROVIDING SUPPORT FOR SOME OF THE FUNCTIONS THAT GOING ON AT OUR UNIVERSITY. AND I THINK AT THE TIME THEY LOOKED AT PROBABLY WHAT THE COLLECTIONS HAD BEEN AND THAT A PERCENTAGE OF THAT WOULD BE APPROPRIATE TO MEET THOSE NEEDS . WHAT'S HAPPENED SINCE THAT TIME IS THAT OUR COLLECTIONS IN THESE AREAS HAVE GROWN AS THE ECONOMIC ACTIVITY HAS GROWN AND SO THERE MAY NO LONGER BE A DIRECT CORRELATION BETWEEN THE AMOUNT OF FUNDING NEEDED FOR THE PROGRAM AND THE SERVICES THAT THEY PROVIDE AND. SO I THINK THAT'S WHY THE COUNCIL'S KIND OF INSTRUCTED US TO GO FORWARD WITH REMOVING THE PERCENTAGE AND HAVE IT BE BASED UPON A BUDGET SUBMISSION THAT CAN THEN BE AGREED BY THE PARTIES WHICH IS A VERY REASONABLE POSITION FOR THE TOWN AND SIMILAR AS YOU SEE GOING THROUGH THIS DOCUMENT VERY SIMILAR TO WHAT A LOT OF OTHER AGENCIES ARE DOING AS WELL.

ALL RIGHT. NEXT IS THE LOWCOUNTRY REGIONAL TRANSIT AUTHORITY OPERATING AS PALMETTO BREEZE. SO PALMETTO BREEZE WAS CREATED IN 1978 WHICH IF MY MATH IS CORRECT WAS BEFORE THE TOWN WAS INCORPORATED A MUNICIPALITY SO IT WAS BASED UPON BEAUFORT COUNTY, JASPER COUNTY AND THE MUNICIPALITIES THAT EXISTED AT THAT TIME CREATING THIS ORGANIZATION TO SERVE AS THE REGIONAL TRANSIT AUTHORITY BECAUSE IT EXISTS AND BECAUSE THEY WENT THROUGH THE PROCESS TO FORM IT AS OUTLINED WITHIN THE STATE CODE THAT ORGANIZATION IS NOW THE AUTHORIZED TRANSPORTATION SERVICE FOR PUBLIC TRANSPORTATION WITHIN THE SERVICE AREA AND OUR SERVICE AREA IS GENERALLY DEFINED NOW AS THE FIVE COUNTY REGION SO BEAUFORT, JASPER, ALLENDALE, HAMPTON AND COUNTIES AND SO UPON THAT ARE REASONS THAT PUBLIC SERVICE PROVIDER TO ALL OF THOSE INTERCONNECTION FUNDING IS STILL BASED UPON AN ANNUAL APPROPRIATION THAT MUST COME FROM THE LOCAL GOVERNMENTS

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. AND WHAT YOU SEE NOW COMING FORWARD OUT OF PALMETTO BREEZE IS OF THE SIZE OF THE TERRITORY THAT THEY SERVE SOME QUALIFY FOR URBAN ROUTE FUNDING SOME AREAS ARE STILL COVERED UNDER RURAL GRANT FUNDING SO BECAUSE THEIR SERVICES BOTH THEY SUBMIT A BUDGET REQUEST THAT COVERS BOTH ENTITIES RURAL GRANT FUNDING AND URBAN GRANT FUNDING BUT ESSENTIALLY THE ROUTES THAT THEY RUN AND THE LEVEL OF SERVICE THAT THEY PROVIDE TO THE ISLAND IS BASED UPON A BUDGET THAT THEY SUBMIT THAT'S ULTIMATELY APPROVED BY A TOWN COUNCIL THE NEXT HAVE SOME HISTORY SO DATING BACK PRIOR TO 2009 BEAUFORT COUNTY OPERATED WHAT WAS THEN KNOWN AS THE DRUG COURT. THE DRUG COURT SERVED TO BE A DIVERSION THEORY PROGRAM TO TRY TO KEEP PEOPLE OUT OF BEING SENTENCED TO JAIL OR THE DETENTION SO IT WOULD TRY TO WORK WITH INDIVIDUALS TO COME UP WITH TREATMENT PLANS AND OTHER REMEDIATION STRATEGIES THAT WERE DIVERSIONARY IN TERMS OF AVOIDING JAIL TIME BECAUSE OF CONCERNS WITH THE PROGRAM AT THE TIME THE SOLICITOR'S OFFICE ULTIMATELY ASSUMED RESPONSIBLE FOR THAT PROGRAMING. THEY APPROACHED THE TOWN AS WELL AS THE OTHER MUNICIPALITY WITHIN BEAUFORT COUNTY AND REQUESTED THAT THEY PROVIDE FUNDING TO WHAT NOW KNOWN AS THE MULTIDISCIPLINARY COURT. IT'S NOT JUST THE DRUG COURT SO ANYBODY WHO HAS SUBSTANCE ABUSE ISSUES, MENTAL HEALTH ISSUES OR WOULD OTHERWISE BENEFIT FROM BEING PUT IN THIS KIND OF PRETRIAL DIVERSIONARY PROGRAM THAT COURT SERVES THAT FUNCTION.

SO THIS THIS WAS A SPECIFIC APPROPRIATION TO THE SOLICITOR'S OFFICE, A SPECIFIC FUNCTION THAT THEY PROVIDE. SIMILARLY IN 2009 2009, THE SOLICITOR'S OFFICE CREATED THE CAREER CRIMINAL PROSECUTION TEAM THE STATED OF THAT TEAM WAS TO LOOK AT HABITUAL OFFENDERS AND THOSE INDIVIDUALS THE SERIOUSNESS OF THEIR CRIME WARRANTED SPECIAL PROSECUTION TO THAT THE PUBLIC WAS REMAINED OR WAS KEPT SAFE AND THAT THOSE INDIVIDUALS NOT RELEASED BACK INTO THE COMMUNITY AND SO BEGINNING IN 2009 THE SOLICITOR'S OFFICE REQUESTED FUNDING TO PAY FOR A PORTION OF A SALARY FOR AN INDIVIDUAL WHO WOULD BE ON THIS CAREER CRIMINAL PROSECUTION TEAM SO WE DON'T PAY FOR JUST ONE INDIVIDUAL.

WE CONTRIBUTE A PORTION OF WHAT GOES TOWARDS A OF ONE OF THESE INDIVIDUALS.

NEXT IS THE COUNTY ECONOMIC DEVELOPMENT CORPORATION AND CORPORATION WAS FORMED IN 2017 BY COUNTY BUT AS PART OF ITS BYLAWS IT HAS AS ITS MEMBERS, THE VARIOUS MUNICIPALITIES THAT LOCATED IN COUNTY AND SO EITHER THE MAYOR AND OR THEIR DESIGNEE SERVES ON THIS BODY AND EVERY THEY DEVELOP A PROPOSED BUDGET FOR THE MEMBERS AND SO WE ARE NOT REQUIRED TO PARTICIPATE IN THIS ORGANIZATION. IT IS A VOLUNTARY CHOICE BUT THEY DO PRESENT WITH A BUDGET THAT SAYS IF YOU WOULD LIKE TO PARTICIPATE THIS IS OUR PROPOSAL MEMBERSHIP FEE. THEY'VE ALSO INDICATED THAT IF AT ANY POINT IN TIME THE MEMBERSHIP FEE IS NOT FULLY FUNDED THEN THEY WOULD NEED TO LOOK AT RESTRUCTURING THE SERVICES THAT THEY'RE PROPOSING TO PROVIDE FOR THAT PARTICULAR YEAR.

BUT THE BOTTOM LINE IS THEY COME WITH A PROPOSED CONTRIBUTION THAT IS SUPPOSED TO THEN DIRECTLY TIED TO THE SERVICES THAT THEY'RE GOING TO OFFER FOR THAT PARTICULAR YEAR . AND I BELIEVE LASTLY WE HAVE AS ONE OF OUR AFFILIATED AGENCIES THE CHARITY CLASSIC HERITAGE CLASSIC FOUNDATION. AND WHILE WE DON'T HAVE A TRADITIONAL OF UNDERSTANDING WITH THEM, WE DO HAVE AN EXECUTED SPONSORSHIP AGREEMENT . THAT AGREEMENT SETS FORTH THE AMOUNT OF CONTRIBUTION THAT THE TOWN WILL MAKE FOR THIS EVENT AND IN EXCHANGE RECEIVE CERTAIN ADVERTISING AND PUBLICITY RIGHTS ASSOCIATED WITH HOSTING THIS EVENT. SO THAT'S A SUMMARY OF ALL OF THE AFFILIATED AGENCIES THAT WE HAVE FOR THIS YEAR. THE ONE THAT I LEFT OFF WAS THE HABITAT FOR HUMANITY BECAUSE AGAIN WHILE THEY REQUESTED FUNDING IT HAS NOT BEEN APPROVED. SO IT'S NOT ONE THAT'S INCLUDED ON THIS LIST BUT OTHERWISE ALL OF THESE OTHER ORGANIZATIONS ARE IDENTIFIED FOR FUNDING THIS YEAR THE WESTERNMOST STAFFORD, THE COUNTY EDC. YOU KNOW WE HAVE A BOARD MEMBER THERE AND THEY'RE PUTTING THE BUDGET TOGETHER AND STAFF SUGGESTING THAT WE'RE NOT IN NEED OF A YOU THERE I WOULD SAY THAT THAT'S THE CASE BECAUSE WE HAVE DIRECT REPRESENTED ACTION ON THE SERVICES THAT ARE GOING TO BE PROVIDED SO RATHER THAN SETTING FORTH HERE'S WHAT YOU'LL IN EXCHANGE FOR IT WE RECEIVED THAT THROUGH OUR BOARD MEMBER WORKING WITH THE CORPORATION AND ITS EXECUTIVE DIRECTOR TO UNDERSTAND THOSE SERVICES WOULD BE SO IN ESSENCE WE'VE GOT FOUR THAT WE DID FIVE ORGANIZATIONS THAT YES YOU'VE GOT USCCB OUR TO THE SOLICITOR'S OFFICE WHICH IS ONE

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ENTITY OF A TO TWO APPROPRIATIONS AND THEN THE EDC MANY MEMBERS OF STAFF IS ASKING WELL SOME DIRECTION OKAY BUT OF COURSE I THINK WE NEED TO DOVE A LITTLE INTO THE DETAILS OF EACH ONE OF THEM OR USE SO AT THIS POINT WE COULD ASK ANY QUESTIONS OF JOSH OR ANY DIRECTIVE AS FAR AS EXPECTATIONS OF EMAIL USE WITH THE LIST THAT WE HAVE HERE BEFORE THAT WE CAN KNOW IS STAFF THAT WE RECOMMEND EMPLOYEES BECAUSE IT WOULD MAKE SOMEHOW THE JOB EASIER. IT SEEMS TO ME THERE'S SOME DISTINCTIONS BETWEEN THESE VARIOUS AFFILIATED AGENCIES AND SO I'M TRYING TO UNDERSTAND IT IS YOU'RE I UNDERSTAND WHAT YOU'RE ASKING FOR BUT WHY YEAH TO. THE EXTENT THAT THERE'S AN ENTITY THAT'S NOT ALREADY COVERED I THINK YOU PROBABLY PRESENTS THE MOST LIKELY ONE THAT WOULD BENEFIT FROM HAVING AN MRU JUST BECAUSE CHANGING WHAT THAT RELATIONSHIP IS NOW ASSUMING THAT COUNCIL DOES ADOPT LANGUAGE THAT IS PROPOSED RIGHT NOW I THINK A MAJORITY OF THAT IOU IS PROBABLY REFLECTIVE OF THAT AMENDMENT LINE IN TERMS OF TALKING ABOUT THE PROGRAMING. I THINK THE QUESTION IN THEIR MIND IS GOING TO BE THERE ANY KIND OF FIXED FUNDING LEVEL THAT COMES WITH THAT SIMILAR TO WHAT YOU SEE WITH THE ISLAND RACK OR COASTAL OR MITCHELL BILL? YOU KNOW ALL OF THOSE YOU SEE THAT THERE IS A BASELINE LEVEL OF FUNDING THAT'S PROVIDED AND THEN THEY CAN REQUEST ANYTHING OR SUBMIT BUDGET IN FURTHERANCE OF THAT GIVEN WHAT WE REQUEST THEM WHICH IS HIRING AN EXECUTIVE DIRECTOR AND PROVIDING CERTAIN PROGRAMING I CAN SEE WHERE THEY WOULD WANT TO KNOW WITH SOME CERTAINTY THAT THERE'S AT LEAST BASE LEVEL OF FUNDING TO GO WITH THEM. AND SINCE WE'RE PULLING THAT OUT OF THE ORDINANCE THAT WOULD BENEFIT FROM HAVING AN MOTU THAT WOULD SPEAK DIRECTLY TO THE OTHER ENTITIES YOU KNOW THE LRA TO THE 14TH CIRCUIT AND THE EDC ONE THAT THERE'S NOT NECESSARILY OTHER ENTITIES THAT WE CAN GO TO FOR THOSE SERVICES THERE ARE DIRECTLY WITH THE ONLY PROVIDERS THAT ARE STATUTORILY OR BY ORDINANCE AVAILABLE AND THEY ARE FOR SPECIFIC SERVICE ORIENTED PROGRAMS. SO FROM THOSE WE COULD CERTAINLY DO ONE I DON'T KNOW AT LEAST NOT WITHOUT HAVING MORE DISCUSSION WITH THE COMMITTEE ABOUT WHAT THE EXPECTATIONS WOULD BE FOR THOSE AGREEMENTS THAT WE WOULD BE ABLE TO OUTLINE A WHOLE LOT MORE IN DETAIL THAN WHAT'S ALREADY KIND OF UNDERSTOOD ABOUT THE PROGRAMS NOW.

BUT TO TAKE AND KIND OF REDUCE THAT TO A FORMAL THAT'S THEN SIGNED BY BOTH PARTIES, WE COULD CERTAINLY DO FOR ANY ONE OF THESE THINGS TO ME THAT MAKES SENSE TO DO WHAT HAVE AN AGREEMENT WITH THE USCCB THAT GIVES THEM SOME LEVEL OF COMFORT THAT IS THAT THERE WILL AN ALLOCATION BUT IT DOESN'T MAKE SENSE THAT WE LOCK IN A PERCENTAGE THERE'S ALWAYS AN INCREASE INCREASING AND WITH BUDGET CREEP SO I WOULD FAVOR IT FOR USCCB AND I'D BE INCLINED TO BELIEVE THE OTHERS AS IS. THANKS.

THANK YOU. JOSH, DO WE A DEFINITION OF WHAT AN AFFILIATED AGENCY IS SO? YES. WHEN WE WERE CREATING THE PIPELINE THAT EXISTS NOW TO REVIEW THESE REQUESTS WE WERE LOOKING FOR THAT STANDARDIZATION AND THAT TRANSPARENCY AND AS PART OF THAT DEFINED AFFILIATED AGENCIES AS AN ENTITY THAT'S PROVIDING GOVERNMENTAL SERVICES ON THE TOWN'S BEHALF BUT THROUGH A THIRD PARTY. SO FOR EXAMPLE ISLAND RECREATION THE TOWN DOES NOT OPERATE ITS OWN PARKS AND REC DEPARTMENT BUT WE CONTRACT WITH ISLAND TO OFFER THOSE SERVICES TO THE PUBLIC ON OUR BEHALF. SO THAT IS THAT IS THE DEFINITION OF WHAT AN AFFILIATED AGENCY IS FOR BEACH SERVICES AND AFFILIATED AGENCY IT THE DIFFERENCE WITH THEM THEY ARE COVERED UNDER A BREACH FRANCHISE AGREEMENT WHICH IS AN EXECUTED DOCUMENT BETWEEN THE PARTIES THEY COULD BE ADDED TO THIS LIST I DON'T KNOW THAT HISTORICALLY EVER HAVE BEEN THAT'S CERTAINLY I GUESS WHERE I'M REALLY HEADED IS THE PUBLIC DESERVES TO KNOW WHY WE ARE GIVING MONEY TO THESE AGENCIES OVER TIME AND THERE'S A LONG TERM COMMITMENT.

SO I THINK A DEFINITION OF WHO RECEIVE THAT KIND OF MONEY IS PROBABLY GOOD AND SECONDLY, IF IF IT HAVE THE TOWN SHOULD HAVE BUDGET APPROVAL WHICH WE DO BUT I THINK THAT SHOULD BE UNDERSTOOD. AND THEN SECOND NARROWLY THAT THERE'S A VERIFICATION OR AN AUDIT AT THE END OF THE YEAR AND THAT BECOMES A PART OF THE AGREEMENT SO THAT I THINK I WOULD BE LOOKING FOR SOME STANDARDIZATION OF WHAT TOWNS EXPECTATIONS ARE FOR THE AFFILIATE TO THE AGENCY THINK THAT DOESN'T TAKE EFFORT BUT WE'RE GOING TO HAVE PUBLIC

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COMMENT JUST ONE MOMENT. OKAY. SO IT'S A GROUP OF JUST HEARING THE COMMENTS THUS I THINK A SCRUBBING SO TO SPEAK IF THERE ARE OTHER PARTNERSHIPS THAT FALL UNDER THAT DEFINITION TO BE ADDED. OKAY.

AND IT SEEMS TO BE A PRIORITY BECAUSE THERE'S NOTHING AT THE MOMENT AND I NOTICE THAT THE ISLAND REC CENTERS NYU IS GOING TO BE COMING UP FOR RENEWAL LATER THIS OKAY.

SO I THINK THOSE THREE THINGS WE COULD START WITH AS FAR AS BRINGING SOMETHING BACK THIS COMMITTEE. LET'S TALK DEAR LISTENERS SOMETHING THAT COMES FROM THE PUBLIC THAT TALKS OUR INTEREST. ALL RIGHT. SOUNDS LIKE A PLAN THANK YOU.

OKAY. ANYBODY PUBLIC COMMENT HERE? LADIES FIRST.

MR. HOAGLAND, LET ME GET THE LADIES FIRST IF YOU DON'T MIND .

PRINCE HAD HER NAME UP. I END UP AT THE SAME TIME AS YOU SO I'M THANKS FOR THIS OPPORTUNITY TO ADDRESS YOU. I AGREE WITH MOST OF YOUR COMMENTS MOST OF THESE ORGANIZATIONS SEEM TO BE PROVIDING SERVICES TO THE TOWN SPECIFICALLY SO THE TOWN DOESN'T NEED TO HIRE STAFF TO DO THAT. ISLAND REC IS A GOOD EXAMPLE OF COASTAL DISCOVERY THE ONE THAT I'M QUESTIONING THAT HASN'T BEEN MENTIONED SO IS HERITAGE CLASSIC. WHILE I TOTALLY UNDERSTAND THE DESIRE ON THE PART OF THE TOWN TO GET THE SPONSORSHIP VISIBILITY DURING, THE HERITAGE I WOULD THINK THAT WOULD BE A PART. THE TOWN'S REGULAR MARKETING ORGANIZATION BUDGET NOT A DIRECT FUNDING FROM FROM YOUR COMMITTEE. SO I WOULD QUESTION WHETHER THAT SHOULDN'T THOSE DOLLARS AND REQUESTS SHOULDN'T BECOME PART OF THE DEMOS RESPONSIBILITY AS AS A BIGGER VISION AS TO THE ENTIRE BRANDING AND MARKETING OF OUR BRAND AND I WOULD SAY THAT MAYBE THOSE $300,000 OR SO WOULD BE BETTER SHIFTED INTO PART OF THE DIAMONDS BUDGET. THANK YOU. OVER DAVID MUSIC TO MY EARS.

THANK YOU FOR YOUR COMMENTS YOU'RE SPOT ON THIS IS NOT POLITICAL SHOULD NOT BE ABOUT AND SHOULD NOT BE ABOUT HEARTFELT IT SHOULD BE THE WAY I THINK YOU ALL CAN COVER YOURSELVES AND WIN THE POPULARITY CONTEST OR NOT IT DOESN'T MAKE ANY DIFFERENCE.

YOU JUST FOLLOW THE LAW. DOES THE TAX LAW SAY IS THAT EXAMPLE TO BE LEGALLY ILLEGALLY FUN SOMEBODY WHAT DOES THAT SAY AND THEN NEXT CONTRACT AND THE LAWYERS MUST BE MADE TO DEVELOP CONTRACTS THAT ARE PROPER THAT SPELL OUT THE USE OF THESE FUNDS AND FULL REPORTING AND AUDIT OF THESE FUNDS AND THEY MUST PROVIDE AND INVOICES A TOTAL ACCOUNTING NOT SOME INTERNAL HIRED AUDIT THAT DOESN'T SHOW ANYTHING. THIS IS WHAT YOU HAVE TO DO.

IT SAID THAT SIMPLY YOU'RE YOUR STATEMENT AGAIN YOUR FINANCE COMMITTEE SAYS WHAT ON YOUR HOME PAGE ON YOUR WEBSITE IT SAYS REVIEWS AND ANALYZES THE BUDGETS AND FINANCIAL STATEMENTS INCLUDING BALANCE SHEET MANAGEMENT AND VENDOR CONTRACTS, ACCOMMODATION TAX FUNDS AND THE TOWN'S DESIGNATED MARKETING ORGANIZATION. I'M GOING TO HELP YOU ALL OUT GREATLY TODAY BECAUSE I'M GOING TO GIVE YOU JUST NONE OF THOSE SIMPLE IDEAS EIGHT TAX LAW CONTRACTS. WELL, THAT'S IT. SIMPLE AS THAT YOU GOT TO COMPLY BY THE LAW BUT ALSO THE DESIGNATED MARK IN YOUR ORGANIZATION.

WE'VE GOT 11 AND A HALF MILLION. I'D MUCH RATHER SEE OF THESE FOLKS FUNDED THEN I WOULDN'T SEE THAT MONEY JUST DISAPPEAR AND EVEN BEING REFUSED THE ACCOUNTING OF THAT MONEY THAT'S CRAZY TO GIVE SOMEBODY THAT KIND OF MONEY AND NOT ASK THEM LIKE DAVID SAYS TO SHOW US WHAT YOU'RE DOING WITH THAT MONEY US AN ACCOUNTING AT THE END OF THE YEAR BILL MILES MIGHT BE THE NICEST GUY IN THE WORLD. COULD BE YOUR BROTHER.

IT COULD BE THE GREATEST GUY EVER BUT GOT TO SHOW THAT YOU'VE GOT TO SHOW WITH WHERE THE MONEY YOU GOT TO SHOW US THE MONEY YOU GOT TO SHOW US WHERE YOU DO WANT THE MONEY THE DESIGNATED MARKETING ORGANIZATION THE DEMO IT'S SO SIMPLE THE TOWN JUST TAKES IN-HOUSE AND HIRES A SMART AGENCY LIKE TOM GORDON OR SOMEBODY THAT AND JUST SAYS TOM, GIVE US HOW MUCH THIS IS GOING TO COST. FORGET 3 MILLION TOURISTS.

KEEP THEM COMING. WHAT DO WE NEED TO DO IN MODERN TIMES WITH TECHNOLOGY AND THAT GETS INTO OTHER THINGS THAT YOU'RE GOING TO BE DISCUSSING ABOUT TECHNOLOGY AND THAT'S IT.

THERE'S NOTHING ELSE NEEDED. YOU'RE GOING TO GET 3 MILLION TOURISTS QUITE FRANKLY, BUT YOU HAVE A DEMO OR NOT SO JUST TAKE THE 11 HALF MILLION DO SOMETHING ELSE.

WELL IT'S NEVER GOING TO CHANGE . WE GET FREE.

THE INTERNET IS PROVIDING TOURISTS FOR FREE. YOU'LL HAVE TO UNDERSTAND THAT.

SO JUST TAKE THE DEMO IN HOUSE LIKE OTHER CITIES IN THE COUNTRY AND JUST HIRE GARDNER

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OR SOMEBODY ELSE AND HE'LL HAVE BEEN HE WOULD DO IT FOR 500,000 AND HE'D SAY EVERYBODY TAKE THE 11 MILLION AND FUND THESE OTHER PEOPLE. I GUARANTEE YOU THAT AN AD AGENCY WILL TELL YOU THAT IF THEY'RE SMART, IF THEY'RE REALLY GOOD BUT.

THANK YOU. ANYONE ELSE FROM THE PUBLIC AND WE WELCOME COUNCILMEMBERS BECK AND BRYSON ALWAYS WELCOME TO THE CONVERSATION. IF YOU DON'T NEED TO DO SO.

[6.b. Consideration of a Resolution of the Town of Hilton Head Island Approving the Technology and Innovation Strategic Plan]

OKAY. YOU'VE WHAT YOU NEED. WE'RE GOOD.

OKAY. THANK YOU. WE WILL.

ON TO OUR NEXT ITEM FOR THE REASON OF RESOLUTION HILTON HEAD ISLAND MOVING TO TECHNOLOGY AND INNOVATION STRATEGIC PLAN MR. SUN WILL DISCUSS THE NATION WELCOME WELCOME. THANK YOU FOR HAVING ME TODAY. EXCITED TO PRESENT OUR STRATEGIC PLAN FOR FISCAL 24 THROUGH 26 WITH WE PUT A LOT OF WORK INTO CRAFTING THIS PLAN COMING UP WITH A PLAN YOU KNOW TECHNOLOGY CHANGES SO MUCH BUT WE'RE TRYING TO GIVE US A ROADMAP TO GET WHERE WE'RE TRYING TO GO BUT THERE WE GO SO TECHNOLOGY TRENDS YOU KNOW, CHANGE A LOT BUT AS AS WE KEEP MOVING FORWARD THERE'S DIFFERENT DIFFERENT THINGS THAT ARE KIND OF HOT TOPICS. IT'S REALLY GOING TO QUICKLY GO OVER SOME OF THAT.

THESE ARE EXPECTATIONS. YOU KNOW, FROM A USER STANDPOINT YOU'RE TRYING TO FOR WE PROVIDE CUSTOMER SERVICE THAT'S REALLY 95% OF TECHNOLOGY IS CUSTOMER SERVICE.

WE'RE WE'RE SUPPORTING YOU WITH SPELL CHECK OR WITH YOUR COMPUTER NETWORKING ISSUES, THINGS LIKE THAT. SO AS THE USER EXPERIENCE IS IMPROVED THROUGH THROUGH YOU KNOW, PROPER TRAINING SUPPLYING CORRECT EQUIPMENT THAT YOU NEED TO GET YOUR JOB DONE THAT'S THAT'S ALWAYS A CONTINUE THING THAT PEOPLE NEED. MAY I INTERRUPT YES, SIR.

WHEN YOU SAY USER EXPERIENCE OF THE USERS ONLY TELL NO, NO THANKS FOR THE COMMUNITY AS WELL. SO WE AS A DEPARTMENT WE HAVE INTERNAL AND EXTERNAL CUSTOMERS. THANK WE HAVE, YOU KNOW, TOWN STAFF THAT WE SUPPORT WE SUPPORT AND WE SUPPORT THE CITIZENS OF OUR AREA ALSO CYBER THREAT SO YOU KNOW A FEW YEARS AGO IT WAS A VIRUS OR MALWARE WAS THE THE PROBLEM OF THE DAY NOW RANSOMWARE PHISHING SPOOFING SO YOU KNOW KEEPING UP WITH THE CYBER THREATS IS A DAILY HOURLY FIGHT SO KEEPING UP WITH THOSE CHANGES AND YOU KNOW, MAKING SURE. OUR FIREWALLS, OUR SOFTWARE WORKS ALONGSIDE OUR FIREWALL KEEPS US PROTECTED AS MUCH AS POSSIBLE OUTSIDE CONSULTANTS AN OCEAN WITH CYBER THREATS THAT YOU'RE TALKING ABOUT. YES.

YES, SIR. WE USE OUR COMPANY CALLED ARCTIC WOLF.

SO IT'S A MONITORING SERVICE THAT HELPS DO THE MINUTE BY MINUTE HOUR BY HOUR MONITORING.

IT HELPS ALONG SIDE OF OUR FIREWALL TO KEEP THAT PROPER. THANK YOU, SIR.

TECHNOLOGY COMPLEXITY YOU THINK OF ALL THE DIFFERENT SOFTWARE PROGRAMS, HOW SO MANY OF THEM NEED TO INTERACT WITH EACH OTHER? IT'S NOT JUST A PLUG AND PLAY ANYMORE. IT'S YOU HAVE SO MANY DIFFERENT VARIABLES THAT YOU FIGHT WITH TO KEEP EVERYTHING TALKING AND HAPPY. SO THAT'S THAT'S ANOTHER TREND THAT WE DEAL WITH AND OPTIMIZATION OF RESOURCES WITH TRYING TO KEEP UP WITH THE EVER CHANGING TECHNOLOGY WHERE WE'RE TRYING TO BE EFFICIENT, WE'RE TRYING MAKE SURE LIKE I SAID VARIOUS SOFTWARE APPLICATIONS TALK TO EACH OTHER. FOR EXAMPLE THIS MORNING ARE ARE CAN SOFTWARE INTERACT WITH OUR GRC SOFTWARE TO SHOW UP ON WHERE FIRETRUCKS AMBULANCES ARE ON FOR DISPATCH TO EASILY SEE YOU KNOW OKAY THIS AMBULANCE IS CLOSE TO THIS CAR SO IF THERE

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ARE THEY'RE MAKING EVERYTHING WORK SO TRYING TO TIE EVERYTHING TOGETHER, MAKE IT TO WORK PROPERLY. IS THERE OPTIMIZATION OF RESOURCES AND DISTRIBUTED WORKFORCE? YOU KNOW, THIS KIND OF GOES BACK TO THE USER EXPERIENCE AND EXPECTATIONS YOU KNOW POST-COVID WE LEARNED YOU KNOW YOU NEED TO BE ABLE TO WORK ANYWHERE AT ANY TIME, NOT ALWAYS IN YOUR OFFICE OR IN A BUILDING FOR US OTHER VARIABLE IS HURRICANE SEASON. YOU KNOW WE WERE OUR PREP BECAUSE OF THE ABILITY TO WORK REMOTELY WITH THE POSSIBILITY OF A HURRICANE SO JUST HAVING THAT ABILITY TO YOU KNOW, BE ABLE TO CONNECT WHEREVER YOU'RE AT, YOU KNOW, YOU DON'T HAVE TO BE TIED TO YOUR OFFICE TO BE ABLE TO DO YOUR JOB. SO THAT THAT WAS THE MAJOR TRENDS THAT WE DEAL WITH DAILY AND THIS IS THIS IS A QUICK OVERVIEW OF KIND OF WHAT WE DO OUR FRONT LINE IS OUR HELP DESK. WE PROVIDE, YOU KNOW, END USER SUPPORT PROACTIVELY AND REACT TO THE REACT ITSELF. WE USE THE HELP DESK TICKETING SYSTEM THAT HELPS US TRACK DAILY WE'RE DEALING WITH OUR NETWORK INFRASTRUCTURE. THIS IS WHAT'S RUNNING IN THE BACKGROUND THE FIREWALLS, THE NETWORK SWITCHES, THE ACCESS POINTS, EVERYTHING THAT FROM THE TIME YOU PRESS TOP IN ESPN.COM TO GET THAT PAGE LOAD ALL THAT EQUIPMENT IS WHAT MAKES EVERYTHING WORK FOR YOU OR GIVE US YOU KNOW BEFORE TEN YEARS AGO GUYS YOU THINK IT'S JUST MAPPING NOW WE'RE USING THAT DATA PROVIDE THOSE DASHBOARDS THE INFORMATION FOR THE SHORT TERM RENTAL DASHBOARD YOU KNOW THE PLATES THINGS LIKE THAT SO THAT THAT DATA IS NOW NOT JUST A MAP ANYMORE. IT'S USED IN MANY DIFFERENT DIFFERENT WAYS TO KEEP US GOING. OUR PUBLIC SAFETY SUPPORT WE SUPPORT ALL THE EQUIPMENT THAT'S INSIDE ALL APPARATUSES. WE ALSO SUPPORT THE SOFTWARE FOR DISPATCH AND FOR THE FIRE DEPARTMENT TO RUN PROPERLY. EVERYTHING. AND THEN JUST LAST BUT NOT LEAST THE YOU KNOW, ALL THE VARIOUS SOFTWARES THAT WE SUPPORT MICROSOFT 365 AS A GOV OS FOR THE INSURANCE SHORT TERM RENTALS INTER GO FOR OUR PLANNING AND PERMITTING MINUTES FOR OUR FINANCIAL SO THERE'S MANY, MANY DIFFERENT SOFTWARES THAT WE SUPPORT ON A DAY TO DAY BASIS AND WE HAVE A SLIDE OF THAT FURTHER IN OUR PRESENTATION BUT THIS IS THIS IS WHAT WE DO EVERY DAY IT'S THESE MAIN THINGS TO SUPPORT OUR OUR INTERNAL CUSTOMERS, OUR TOWN STAFF, OUR TOWN MANAGER COUNCIL AND THEN ALSO OUR CITIZENS.

SO AS PART OF STRATEGIC PLAN, YOU KNOW THE FIRST THING YOU WANT TO DO IS WORK ON AND I'M SORRY THIS IS OUR JUST IDEA OF OUR HELP DESK YOU KNOW WE IMPLEMENTED THE HELP DESK TICKETING SYSTEM IN MAY OF LAST YEAR. WE'RE ACTUALLY CLOSER TO 5000 NOW THAN WE ARE 4500. SO THAT'S OUR DAY TO DAY REQUESTS THAT WE DEAL WITH.

GO BACK TO THE SIR I MAY BE MISINTERPRETING THIS PIE CHART BUT I'M SEEING THINGS THAT LOOK LIKE THEY THEY ARE AN ASSET. IS THIS ALSO AN ASSET MAP OF INVESTMENT FOR THE TECHNOLOGY DEPARTMENT AND IF SO ,WHAT'S IT WORTH? SURE THIS IS MORE OF A BREAKDOWN OF OUR CATEGORIES FOR SUPPORT. SO SOFTWARE HARDWARE YOU KNOW USER ACCOUNTS OR USER YOU YOUR YOUR EMAIL ADDRESS, THINGS LIKE THAT.

SO IF WAS PASSWORD CHANGE IF IT WAS A PROBLEM WITH A PRINTER OR COPIER THAT'S ANOTHER CATEGORY OF PHISHING, YOU KNOW THIS IS KIND OF BREAKS DOWN EACH CATEGORY WE HAVE IN OUR OUR TICKETING SYSTEM. SO WHEN WHEN WOULD SUBMIT TO HELP THIS REQUEST IT KIND OF GOES BY CATEGORY SO IT'LL ASKING WHAT'S YOUR PROBLEM AND THEN YOU HAVE A DROPDOWN LIST OF SO THIS REPRESENTS REQUEST YES SIR THANK YOU. YES I'M NOT REALLY PRETTY PICTURES OF SERVERS THAT WE'VE TRIED TO OUR NETWORK STRUCTURE YOU KNOW WE SUPPORT THE CONNECTIVITY FOR OUR PARKS WITH OUR WHATEVER. SO THAT'S THAT'S ONE OF ONE

[00:40:04]

OF THE MANY THINGS OUR NETWORK INFRASTRUCTURE PROVIDES FOR OUR IT'S VERY PUBLIC LIKE ON OUR PARKS AND ARE SOME OF THE CAMERAS THAT CONNECT TO OUR NETWORK THAT ARE THAT WE'RE IMPROVING AND ADDING ON OUR NETWORK INFRASTRUCTURE SIDE AND THIS WAS GOING BACK TO THE GIS YOU KNOW LIKE I SAID WE'RE NOT JUST MAPS ANYMORE WE'RE USING THAT DATA FOR MANY DIFFERENT THINGS LIKE YOU SEE ON THE SCREEN YOU KNOW WITH THE DASHBOARDS ALL THE CAD VIEWER THAT WAS TALKING ABOUT EARLIER GRAPH OF THE SPLIT FIX REQUEST YOU KNOW FOR THE CITIZENS WHEN THEY THEY REQUEST ISSUES TEST THAT'S ANOTHER PIECE OF SOFTWARE THAT WE WE SUPPORT THIS IS COUPLE PIECES OF TECHNOLOGY INSIDE OF OUR FIRE DEPARTMENT APPARATUS THAT WILL SUPPORT AND THEN THIS IS A LIST OF JUST A FEW OF THE THE MANY SOFTWARE THINGS THAT YOU KNOW, DEFER PIECES OF SOFTWARE APPLICATIONS THAT WILL SUPPORT AND TO START TO SERVE YOU KNOW, TO START A STRATEGIC WE WANTED FEEDBACK FROM STAFF SO YOU KNOW WE GIVES US KIND OF A HOW ARE WE DOING? WHAT ARE WE DOING GOOD ARE WE DOING BAD? WHAT CAN WE IMPROVE? SO A SWOT ANALYSIS OF THE SENSE AND EVERYTHING WAS FOR STORES OR HIGHER WHICH I JUST FELT GOOD BUT YOU KNOW WE ALSO ASKED FOR FEEDBACK SO YOU KNOW I SAID THE THE GOOD BAD AND THE UGLY SO THESE WERE SOME OF THE THEMES THAT WE WERE GETTING AS PART OF THE SURVEY FEEDBACK SO WHAT CAN WE IMPROVE HOW WE HELP YOU TO DO YOUR JOB DAY TO DAY INTERNALLY AND JUST A COUPLE OF THESE YOU WILL SEE SOME ANSWERS IN OUR UPCOMING SLIDES THE NEED FOR TRAINING ON THE NEED TO BE MORE PROACTIVE YOU KNOW WITH TECHNOLOGY NEVER CAN BE 100% PROACTIVE JUST BECAUSE YOU HAVE ELECTRONICS AND THE VARIABLE WE CAN'T CONTROL THOSE BUT BEING ABLE TO YOU KNOW ALWAYS MAKE SURE YOUR COMPUTER, YOUR LAPTOP, YOUR IPAD IS UP TO DATE MAKING SURE YOU'RE NOT RUNNING OFF OF A TEN YEAR OLD COMPUTER.

SO THESE ARE SOME OF THE THINGS THAT WILL ADDRESS AS WE GO FORWARD WITH WITH OUR STRATEGIC POINT WE'RE GOING TO TALK ABOUT THIS THE BEST LED AND YOU WILL MAKE A SOMEWHAT OF A DESCRIPTION THE ONE IS JUMPING OUT AT ME AS NEED TO BALANCE TECHNOLOGY FATIGUE ALL THE ENHANCEMENTS TALK ABOUT THE PEOPLE OR THE ASSET THE LITTLE BIT OF BOTH SO YOU KNOW MR. SCHEUER AND I WERE JUST TALKING ABOUT BEFORE OUR MEETING TODAY, YOU KNOW, WHEN YOU MULTIPLE HEAVY LIST OF SOFTWARE OR UPGRADES OR YOU KNOW YOU FIGHT THAT BURNOUT FROM A STAFFING STANDPOINT OF OKAY HERE'S ANOTHER HEAVY LIFT WITH THE SAME WITH THE PREVIOUS ONE HERE'S ONE MORE SO YOU KNOW TRYING TO MAKE SURE WE HAVE THE PROPER SOFTWARE ADEQUATELY FOR TO EFFICIENTLY DO THEIR JOB BUT NOT TO KEEP PILING, YOU KNOW, THINGS ON.

SO THAT'S JUST KIND OF A TIGHTROPE OF YOU KNOW, WE NEED TO PUSH FORWARD BUT WE DON'T NEED TO PUSH YOU OFF THE TOP BETA. YES.

ONE MORE QUESTION AT THE BOTTOM IT SAYS BUT OVERALL MANAGEMENT NEEDS DIRECTION IS THAT POLICY DIRECTION IS THAT STAFF DIRECTION WHERE YOU GET THAT DIRECTION AND THAT'S WHERE THE STRATEGIC PLANNING COMES IN. YOU KNOW, WE'RE GETTING FEEDBACK FROM INTERNAL EXTERNAL LOOK HERE'S HERE'S WHAT YOU GUYS WANT US TO TO FOCUS ON YOU KNOW IS JUST TO ORLANDO OR MR. RIVER OR MR. STONE OR MR. COLON, YOU KNOW, HELP US MAKE YOUR STAFF MORE EFFICIENT SO YOU KNOW, LET'S LET'S LOOK AT YOU KNOW, TECHNOLOGY THAT GROWS, YOU KNOW, WITH THE GOVERNMENT LOCAL GOVERNMENT. I'VE ALWAYS SAID WE DON'T NEED TO BE THE FIRST ONES THROUGH THE DOOR ON NEW TECHNOLOGY. WE JUST DON'T LIKE TO BE THE LAST.

SO KEEPING YOU KNOW, KEEPING THAT BALANCE OF LIKE NOT BURNING NEARBY OUT WITH NEW TECHNOLOGY YOU KNOW EVERY SIX MONTHS BUT ALSO TO MAKE SURE WE'RE HEADED WHERE WE NEED TO TECHNOLOGY WAS ENHANCED SERVICE DELIVERY THIS IS ONE OF OUR MAJOR GOALS FOR THIS REALLY JUST TALKS ABOUT GOES BACK TO THAT CUSTOMER SERVICE MAKING SURE AS A NEW STAFF PERSON STARTS WE'RE GIVING THEM A PROPER TECHNOLOGY ONBOARDING EXPERIENCE WE'RE GIVING HELPING THEM YOU KNOW GET ACCLIMATED TO OUR NETWORK HOW ARE WE DOING WORKS AND THEN TO HELP WITH

[00:45:05]

TRAINING YOU KNOW YOU MAY HAVE USED OR GO AT A DIFFERENT LOCATION BUT WE WE DO THINGS A LITTLE DIFFERENT SO HELPING THEM ADJUST TO THE TECHNOLOGY THAT THEY WORK WITH EVERY DAY ELEVATING THAT THAT'S ANOTHER TIGHTROPE THAT YOU YOU WORK WITH EVERY DAY YOU DON'T WANT TO LOCK EVERYTHING DOWN TO WHERE PEOPLE CAN'T DO THEIR JOB AND YOU WANT TO MAKE SURE WE'RE IN A SAFE AND SECURE ENVIRONMENT. WE'RE NOT SUSCEPTIBLE TO RANSOMWARE TOO BY ANYTHING THAT CAN DISRUPT THAT THAT DAILY FLOW EMBRACING INNOVATION IT KIND OF GOES BACK TO THE WE DON'T NEED TO BE FIRST BUT WE DON'T NEED TO BE LAX TO AS NEW TECHNOLOGIES COME OUT, YOU KNOW ,WE WERE STILL USING THE TECHNOLOGY THAT I STARTED WITH 26 YEARS AGO. IT WOULD BE A SAD STATE. SO YOU KNOW HAVING HAVING NEW TECHNOLOGY THAT COMES OUT YOU KNOW SEE HOW IT FITS INTO WHAT TRYING TO DO IF IT MAKES US MORE EFFICIENT BUT THIS TOWARDS MAKING IT HAPPEN IT IS JUST THE THING THAT WE'RE ALREADY DOING YOU KNOW WE DON'T NEED TO YOU KNOW TO WORK WITH THAT EXPAND IT AND ENHANCE THE YOU KNOW THIS GOES BACK TO TECHNOLOGY CHANGING DAILY, YOU KNOW, AND TALKING ABOUT YOU KNOW 26 YEARS AGO WHEN I STARTED THAT WAS THE LAST TECHNOLOGY LESSON I GOT. YOU THINK MUCH THINGS HAVE CHANGED OVER THAT TIME SO MAKING SURE YOU KNOW OUR TECHNOLOGY STAFF BUT ALSO OUR INTERNAL STAFF HAS PROPER TRAINING AND AND THE ABILITY TO DO WHAT THEY NEED TO DO EVERY DAY. THIS IS A PERFECT EXAMPLE OF PROJECT MANAGEMENT KNOW YOU HAVE WE'RE TRYING TO IMPLEMENT SOFTWARE AND WE'RE TRYING TO ADD NETWORKING FEATURES THINGS LIKE THAT. THESE ARE THE THREE MAIN THINGS THAT YOU KNOW, TELL OR DICTATE YOUR QUALITY. YOU KNOW OF COURSE COST STAFF THINGS LIKE THAT AND THE SCOPE YOU KNOW WHAT WE'RE TRYING TO DO THIS IS THIS IS OUR ROAD MAP OF WHERE WE'RE TRYING TO GO AND THIS IS OUR TIMELINE OF WHAT WE'RE TRYING TO DO. SO YOU KNOW, AS WE PRESENT THE FOLLOWING THINGS FOR THE NEXT THREE YEARS THIS IS KIND OF DICTATES HOW QUICKLY OR HOW SLOWLY THINGS WILL GO. SO ONE OF THE THINGS FROM OUR FEEDBACK WAS MORE TRAINING SO IN JANUARY WE KIND OF JUMPSTARTED THE STRATEGIC PLAN BY OFFERING MONTHLY TRAININGS FOR YOU KNOW, VERY PROGRAMS MICROSOFT TEAMS WE'RE DOING THIS MONTH IS THE ONE ON INNER GO AND TALKING ABOUT YOU KNOW THEY HAVE STAFF THAT DOESN'T KNOW A LOT ABOUT A YEAR AGO MAY OLDER STAFF THAT'S BEEN HERE A WHILE THIS USED TO UNDERGO THE WHOLE TIME BUT HELPING BOTH SIDES OF THE AISLE SEE HEY THIS IS A NEW FEATURE YOU MAY NOT KNOW ABOUT OR PAY THIS AS A PIECE OF THIS CAN MAKE YOUR PERMITTING PROCESS QUICKER OR WITH INTEGRATING BLUE BEAM AND ERGO NOW WE HAVE THE ABILITY TO DO A LIFETIME PLAN INSTEAD OF THE 400 PAGES OF LOOKING THROUGH PLANS MANUALLY. SO THINGS LIKE WHAT IS IN OUR GOOD IT'S AN INTERACTIVE IS OUR PLANNING PERMITTING SOFTWARE SO ANYTHING THROUGH PLANNING BUILDING INSPECTIONS THINGS LIKE THAT THAT'S THAT SOFTWARE THANK YOU.

IT'S A THIS GOES BACK TO THE CUSTOMER SERVICE FEATURE OF INTEGRATING AND ADDING AS NEW STAFF COME ON MAKING THEM MORE EFFICIENT WITH OUR ONBOARDING IT'S NOT JUST HERE'S YOUR EMAIL ADDRESS OR YOUR TEMPORARY PASSWORD HERE'S YOUR PHONE NUMBER, HERE'S YOUR PASSWORD AND GIVING THEM THAT TRUE YOU KNOW, WALKING THEM THROUGH THAT SHOWING THEM OUR INTRANET PAGE GIVING THEM A QUICK LESSON ON IF THEY'VE NEVER USED OUTLOOK BEFORE OR MICROSOFT TEAMS GIVING THEM THAT THAT ABILITY TO FEEL COMFORTABLE BECAUSE THEY THEY BEGIN THEIR CAREER WITH THE TOWN THIS IS ONE THAT THROUGH THE ONLINE OFFERINGS KNOW YOU HAVE THE WORKFORCE PER YOU KNOW IT MAY NOT BE EASY FOR THEM TO FROM THE TOWN HALL BETWEEN 8/4 OR THEY MAY BE A YOU KNOW A 8 TO 5 JOB AND THEY'RE DRIVING 45 MINUTES TO TRY AND GET HERE OR THINGS LIKE THAT. SO THE MORE ONLINE OFFERINGS WE CAN GIVE THEM TO HAVE THAT

[00:50:03]

ABILITY TO EASILY SUBMIT A PLAN OR A PERMIT OR A BUSINESS LICENSE OR TO YOU KNOW, THE SHORT TERM RENTAL SOFTWARE THE MORE WE CAN GIVE THEM THAT ABILITY TO DO THAT AT HOME.

YOU KNOW, IT MAY BE 9:00 AT NIGHT BUT THEY STILL HAVE THAT ABILITY THEY DON'T HAVE TO BE HERE DURING A BUSINESS HOUR TO ,DO WHAT THEY NEED TO DO CYBER SECURITY MEASURES.

I SAID IT'S NEEDING THAT ABILITY TO KEEP KEEP UP WITH DIFFERENT TYPES OF ATTACKS AS THEY AS THAT EVOLVES. SO WE'RE YOU KNOW, WE WANT TO MAKE SURE OUR OUR OUR FIREWALL MEETS WHAT WE NEED TO DO AND KEEPS US SECURE. SO BETWEEN THAT AND THE ARTICLE SOFTWARE THAT WE HAVE YOU KNOW, MAKING SURE WE'RE WE'RE SAFE AND IN DOING WHAT WE NEED TO DO EVERY DAY OR OUR NETWORK INFRASTRUCTURE THIS IS YOU KNOW THIS IS JUST LIKE THE BACKBONE OF OVER WATER POWER LINES THINGS LIKE THAT. OUR NETWORK INFRASTRUCTURE IS WHAT MAKES EVERYTHING WORK EVERY DAY. YOU KNOW, YOU DON'T WANT A 20 YEAR OLD FIREWALL. YOU KNOW YOU DON'T 20 YEAR OLD ACCESS ONE.

SO CREATING A LIFECYCLE FOR THIS EQUIPMENT MAKES US MORE EFFICIENT.

WE'RE WE'RE BEING MORE PROACTIVE THAN REACTIVE IMPROVING OUR CONNECTIVITY BETWEEN OUR BUILDINGS AS MORE TECH SOFTWARE APPLICATIONS GO TO CLOUD BASED YOU KNOW IT'S LIKE A WATER PIPE IN MORE WATER YOU NEED THE BIGGER DEPARTMENT SO IMPROVING THAT CONNECTIVITY BETWEEN BUILDINGS CURRENTLY WE HAVE ONE GATE CONNECTING CONNECTIVITY BETWEEN BUILDINGS FOR WANTING TO PUT PUSH START TO TEN GET IT TO OPEN THAT PIPE UP EVEN MORE TO WHERE WE'RE NOT THE BOTTLENECK OF PEOPLE TRYING TO GET THEIR JOB DONE OR YOUR LIFECYCLE OR REPLACEMENT OF LAPTOPS SAME THING YOU KNOW YOU DON'T WANT AN END USER TRYING TO WORK ON ANTIQUATED EQUIPMENT THAT IS IS SLOW CAUSES PROBLEMS. YOU KNOW THE MORE THAT MAKES THEM MORE FRUSTRATED DAILY YOU KNOW YOU THINK EVEN AT HOME YOU KNOW YOU'RE TRYING TO DO SOMETHING ON YOUR COMPUTER AT HOME IF IT'S A OLDER COMPUTER YOU GET MAD BECAUSE IT SLOW OR DOESN'T LOAD WEB PAGE THINGS LIKE THAT THAT'S THAT'S ANOTHER THING WE'VE WE STARTED OUT THIS YEAR WITH OUR FIRE DEPARTMENTS WITH INTERACTIVE TOUCH SCREEN DISPLAYS FOR THEIR TRAINING CENTER SO AS THEY'RE WORKING WITH CITIZENS AND AND GIVING THEM THAT ABILITY TO HAVE THE PROPER EQUIPMENT FOR TRAINING CLASSES, THEIR STAFF BUT ALSO AS THEY DO PRESENTATIONS AND ITEMS FOR THE CITIZENS OF OUR STATIONS THAT'S JUST A AND THE POLICIES AND PROCEDURES SO YES WE'RE IMPROVING THIS CONNECTIVITY NOW YOU KNOW WE NEED TO ADDRESS THE PROPER PROCEDURE IF THERE WAS A RANSOMWARE EVENT WE NEED TO MAKE SURE WE HAVE OUR EYES STARTED IN OUR TEETH CROSS TO MAKING SURE HAVE A PLAN OF ADDRESSING IF THERE WAS A PROBLEM OR IF WE HAD A NETWORK OUTAGE WHAT'S THE PLAN TO ADDRESS THAT SO THOSE POLICY UPDATES WILL MAKE US MORE EFFICIENT TAKE THE DAY AND AS WE MOVE WITH OUR CURRENTLY A LOT OF OUR DOCUMENT MANAGEMENT THAT WE USE IN-HOUSE IS ON SITE SO WITH THE PITCH FOR CLOUD BASED SOFTWARE AND DOCUMENT MANAGEMENT IT IS FOR US BEING ON THE COAST WE'RE ONE HURRICANE OR ONE BIG TREE AWAY FROM BEING DOWN FOR HOURS SO WITH CLOUD BASED CONNECTIVITY FOR OUR APPLICATIONS AND FOR OUR DOCUMENTS YOU KNOW AS LONG AS YOU HAVE INTERNET THAT THAT'S STILL AVAILABLE SO MAKING AS WE MOVE THAT THAT GIVES US CONTINUITY OF GOVERNMENT FROM THE ABILITY I SAID FROM A HURRICANE STANDPOINT OR A DISASTER OR REALLY SAID A BIG OAK TREE FALLING ON BUILDING THE AND TAKING OUT OUR OUR SERVER ROOM THAT US THE ABILITY TO STILL WORK IS THE ABILITY FOR STAFF TO STILL LET ME ASK ABOUT THAT ONE OF THE BIG CONCERNS IS ONSITE STORAGE WHAT IS THE PROCESS GOING TO BE TO GET IT TO THE CLOUD? IT'S JUST LITERALLY DATA MIGRATION SO THIS PAST YEAR WE MIGRATE TYLER TECHNOLOGIES, THE ONE THAT OWNS INTERGOVERNMENTAL SO THAT WAS ONE OF ONE OF THE

[00:55:05]

FIRST PROJECTS WAS THEY ARE NOW HOSTED BY TYLER SO WE WORKED WITH THE VENDOR TO MAKE SURE YOU KNOW ALL OF THE THINGS THAT WE WERE DOING IN-HOUSE WE CAN DO THROUGH THEIR HOSTED ENVIRONMENT OR THEIR CLOUD BASED ENVIRONMENT AND WITH FROM A LIKE CONTINUITY OF GOVERNMENT HAVING THAT ABILITY TO BE ABLE TO ISSUE PERMITS SUBMIT PLANS POST STORM YOU KNOW WE'RE NOT HAVING TO MAKE SURE YOU KNOW OUR CURRENT ROOM IS STILL WORKING FROM A STORM FOR AS LONG AS WE HAVE INTERNET CONNECTIVITY FROM THE EOC TO BASE CAMP TO A REMOTE LOCATION.

YOU CAN STILL DO YOUR JOB. SO HAVING THAT CITIZENS ACCESS ONLINE ABILITY STILL WORKING FOR THAT YOU KNOW WE'RE ABLE TO RECEIVE THE PLANS OR PERMITS POST AND CONTRACTORS AND CITIZENS ARE STILL ABLE TO KEEP ROLLING FORWARD WITH THE VIRUS OR UNDERSTAND THE VALUE AND THE QUESTION IS WHAT ARE THE NUTS AND BOLTS THIS TOWN GETTING DATA ON IN THE CLOUD VERSUS BEING KEPT ON SITE IT'S JUST STAFF WORKING LIKE WITH THE DOCUMENT MANAGEMENT SYSTEM IT'S IT'S STAFF WORKING A VENDOR TO MAKE THAT HAPPEN SO FOR FOR OUR DOCUMENT MANAGEMENT PROJECT IT WOULD BE WORKING WITH A MICROSOFT MICROSOFT SHAREPOINT EXPERT TO HELP US MIGRATE FROM OUR IN-HOUSE MODEL TO MICROSOFT SHAREPOINT I WOULD SUGGEST THAT THAT'S A PRIORITY.

YES IT IS. YOU KNOW, GOD FORBID THIS OLD BUILDING HAD A FIRE.

IT WOULD BE IN A TERRIBLE MESS ASSOCIATED. QUESTION WHAT SORT OF BACKUPS WE HAVE THIS DATA WHERE IS IT KEPT? AND SECONDLY THERE REDUNDANT BACKUPS IS THERE MORE THAN ONE YEAR SO WE APPROACH THAT IN A VERY DIFFERENT WAY WITH OUR SERVERS WE DO WHAT'S CALLED A BARE METAL SO WITH THE CURRENT SNAPSHOT OF A SENSE OF THE SERVER OF THE SETTINGS AND EVERYTHING ELSE AND THEN WE WE SEPARATE THE DATA THAT'S ACTUALLY ON THE SERVER AND WE USE CURRENTLY BARRACUDA FOR OUR BACKUP SYSTEM.

SO IT'S AN IN-HOUSE OF CLIENTS THAT BACKS UP DIRECTLY FROM THE SERVER AND THEN IT REPLICATES TO THE CLOUD SO WE HAVE THAT IN CASE OF THE EXAMPLE IF BUILDING DATA WAS BURNED DOWN WE LOST THAT APPLIANCE BUT WE STILL HAVE THAT SAME DATA REPLICATED TO THE CLOUD AND THAT'S THAT GIVES US THE ABILITY AND AVAILABLE RANSOMWARE WE'RE RESTORING DATA FROM A TOTALLY SEPARATE LOCATION ALSO SO IT MAKES IT MORE EFFICIENT. THAT'S DONE CONSTANTLY AS THE DATA IS BEING CREATED . YES, IT ARE CRITICAL APPLIANCES OR BACKUP EVERY 4 HOURS AND OUR NOT NOT AS CRITICAL OUR BACKUP NIGHTMARE IF YOU GUESS SO WE'RE NOW IN THE FBI FIVE.

SO ONE OF THE THINGS WE ALSO LEARNED DURING COVID IS WITH DESK PHONES IN A SENSE IT'S A NEED BUT IT'S NOT AS VITAL AS IT USED TO BE. YOU KNOW, HAVING CONNECTIVITY, YOU KNOW NOW YOU HAVE PHONE SYSTEMS THAT RUN TOTALLY UP THE CLOUD SO INSTEAD OF HAVING THAT THE OLD STYLE DESK PHONE YOU CAN STILL THAT PHONE NUMBER FROM YOUR APP OR LAPTOP OR EVEN FROM YOUR CELL PHONE AS A SEPARATE OUT. SO THAT GIVES YOU THE ABILITY TO BE MOBILE YOU'RE NOT TIED TO THE PHONE OR YOU HAVE A DESK PHONE THAT YOU CONSTANTLY PHONE SO THIS GIVES YOU PORTABILITY AND THAT WAS KNOW WITH COVID WE LEARNED YOU NEED TO BE PORTABLE AND MOBILE AND THIS WAS ONE OF THE LESSONS LEARNED AND AS WE CONTINUE TO IMPROVE CONNECTIVITY TO OUR PARKS WE'RE ALSO TO IMPROVE OUR CAMERA SYSTEMS. I HAVE A LOT OF OUTDATED CAMERAS IN OUR PARKS IN OUR FACILITIES THIS WILL BE MORE OF A PROACTIVE MEASURE USE YOU THINK OF ELECTRONICS IN THE SUMMER COOKING OUTSIDE IN A PARK FOR THREE FOUR OR FIVE YEARS AT A TIME LOSING THAT RELIABILITY FOR THE CAMERAS FROM FROM THE THE THE HEAT AND THE WEATHER. AND ANOTHER PIECE THAT WE WOULD LIKE TO ADD OUR CYBERSECURITY IS WHAT'S CALLED INTRUSION DETECTION SYSTEM.

SO MOST FIREWALLS HAVE THAT INTEGRATED IN. WE ALSO HAVE THAT WITH OUR ARTICLE OF SOFTWARE BUT HAVING THAT ABILITY TO ADD ONE MORE PIECE OF APPLIANCE THAT IS TRUE

[01:00:03]

FOR TRULY MONITORING YOU KNOW THAT THAT INTRUSION ASPECT OF THAT CYBERSECURITY WILL CONTINUE TO WORK MIGRATING OUR DOCUMENT MANAGEMENT TO THE CLOUD THIS IS THIS WILL BE A PRETTY HEAVY LIFT WE ANTICIPATE A MULTI-YEAR PROXY FOR MOVING ALL THE DOCUMENTS THAT WE HAVE INTERNALLY TO A HOST TO CLOUD SYSTEM AND WE WILL CONTINUE THE FIVE YEAR LIFECYCLE AND SO TO EXPAND UPON THAT, YOU KNOW, IT'S NOT ONCE EVERY FIVE YEARS WE REPLACE EVERYTHING ALL AT ONCE JUST WE DON'T WE NEED TO BALANCE OUR OUR DAY TO DAY EFFORTS ALONG WITH OUR PROJECTS. SO THIS WOULD BE JUST LIKE OUR LAPTOPS AND WITH THIS A FIVE YEAR IT WILL BE 20% AND 524 OR 20% AT 5.5 YOU KNOW AT THE END TO FIVE YEARS YOU KIND OF START BACK OVER. SO IT'S NOT A DOING ALL AT ONCE.

YOU KNOW SAME THING WITH OUR LAPTOPS IT WILL BE A 25%, 25%, 25%, 20% CONTINUE IN THE LAPTOPS IN CYBER ENGINEER. YOU KNOW WE HAVE WONDERFUL MONITORING TOOLS BUT WE NEED A DEDICATED STAFF MEMBER TO TO FOCUS ON THAT WE WELL IT'S A ANOTHER BALANCING ACT OF OUR DAY TO DAY SUPPORT THAT OUR CURRENT NETWORK STAFF HAS TO HAVE ON SOMEONE THAT THAT'S THAT'S THEIR PRIMARY FOCUS THEY'RE NOT WORRIED A HELPDESK TICKETING SYSTEM THEY'RE NOT WORRIED ABOUT YOU KNOW BREAK FIXED ITEMS THEY'RE THEY'RE FOCUSED ON MAKING WE'RE SAFE AND JUST YOU KNOW THIS IS THE I THINK YOU COULD PUT THIS LINE FOR MY CAREER YOU KNOW IT'S CONTINUALLY LOOKING AT WHAT ARE WE DOING? WHAT ARE WE DOING BAD? HOW CAN WE IMPROVE THAT CUSTOMER SERVICE THAT WE PROVIDE FOR STAFF IN FY 26 JUST THESE TWO IF YOU NOTICED IN FY 24 WE HAD TEN ITEMS APPLIED 25 WE'VE KIND OF SLOWED UP TO THE AMOUNT OF THINGS THAT WE'RE TRYING TO DO EACH YEAR AND IT GOES BACK TO THAT TRIANGLE OF BALANCING THE TO DAY ALONG WITH THOSE PROJECTS AND NOT OVERLOADING EVERYBODY'S THERE IS AS WE GO INTO FY 26 WHERE WE'RE REALLY JUST CARRYING FORWARD THOSE SAME THINGS THAT WE WE HAD STARTED IN THEREFORE FLIGHT 24 AND I'M OPEN FOR COMMENTS GOOD BAD GOING BACK THANK YOU MR. SOMETHING CAN YOU TELL US A LITTLE BIT ABOUT WHETHER YOU HAD A CYBERSECURITY BREACHES OUR SYSTEM OR IN MY MONTHS WE HAVEN'T KNOW DEAL WITH PHISHING EMAILS AND SPOOFING EMAILS DAILY OUR OUR EMAIL FILTERING SYSTEM PUTTING LITERALLY 50 TO 60% OF OUR EMAILS DAILY ARE PHISHING AND SPOOFING EMAILS BUT WE HAVEN'T HAD A RANSOMWARE EVENT OR ANYTHING LIKE THAT SINCE I'VE BEEN HERE. I USED A NUMBER OF OUTSIDE CONTRACTORS WE HAVE SOME LIKE WITH OUR SOFTWARE WE USE THE VENDORS OR THE SOFTWARE FOR SUPPORT BUT WE DO HAVE SOME LOCAL VENDORS THAT WE USE TO HELP US SET BALANCE THEIR DAY TO DAY LOAD AND PROJECTS AND IN YOUR IN THE IT DEPARTMENT OR HOW MANY EMPLOYEES WORK THERE WE'RE SAYING INCLUDING MYSELF CURRENTLY OH YOU MENTIONED YOU WANTED AN AVERAGE SECURITY OTHERS A WE ARE WOULD LIKE ANOTHER HELPDESK PERSON JUST TO HELP WITH THAT DAY TO DAY YOU KNOW LIKE I SAID WE WERE JUST NORTH OF 5000 HELP DESK REQUESTING ONE YEAR AND THAT'S KNOW THAT'S NOT JUST ON ONE PERSON ON OUR HELPDESK IT'S YOU KNOW IT IS SOFTWARE AND THINGS LIKE THAT BUT YOU KNOW IT GOES BACK TO THAT CUSTOMER SERVICE YOU KNOW HAVING A STAFF THAT'S NOT OVERLOADED DAILY TO BE ABLE TO PROACTIVELY HELP YOU KNOW, HELP OTHERS THOSE MONTHLY TRAININGS HELP WITH THAT ONBOARDING IT JUST IT IS THAT BALANCING ACT OF NOT BRINGING EVERYBODY OUT BUT ALSO KEEPING THAT HIGH LEVEL OF CUSTOMER SERVICE.

THANK YOU. HAVING A BETTER ANSWER AND THE LAST TIME I ASK THIS QUESTION OF A CYNICAL MANAGER HOW MANY PEOPLE WORK IN YOUR DEPARTMENT YOU SAID ABOUT HALF.

THANK YOU SIR. OKAY, THINGS I'M VERY IMPRESSED WITH THE STRATEGIC PLAN

[01:05:03]

COMPREHENSIVE. I WOULDN'T KNOW WHERE TO BEGIN AT THE BACKGROUND THAT YOU DO A COUPLE OF QUESTIONS THOUGH HOW MANY PEOPLE WERE IN THE DEPARTMENT THREE YEARS AGO? DO YOU HAPPEN TO KNOW I'M TRYING TO UNDERSTAND THE RAMP UP TO GET TO WHERE YOU WANT GO ? I THINK WHEN WE ADDED A ADMINISTRATIVE ASSISTANT IN THE LAST TWO YEARS I'M SORRY THERE WERE ACTUALLY MORE EMPLOYEES THE DEPARTMENT PREVIOUSLY WE HAD A 15 VOICE STUDY FOR A LITTLE WHILE AND THAT HAS DECREASED TO 14.

SO WE'RE NOW TRYING TO GET BACK UP TO THE SO THAT THE BUDGET HAS BEEN RELATIVELY STABLE THAT COUNCIL HAS BEEN REVIEWING THE LAST FEW YEARS. YES.

OKAY, GOOD. I'M TRYING TO GET IN AN IDEA THERE'S THERE'S A PORTION OF YOUR PRESENTING THAT SAID YOU ARE GOING TO SPEND ABOUT A HALF MILLION DOLLARS A YEAR FOR THINGS LIKE CAMERAS LIKE EQUIPMENT AND LAPTOPS THAT OVER AND ABOVE WHAT WE HAVE BEEN SPENDING UP TO THIS POINT SO BEFORE WE REALLY DIDN'T HAVE A REPLACEMENT CYCLE FOR THIS AND SOME OF THE EQUIPMENT IS AT THE END OF LIFE AND YOU HAVE THE ABILITY TO KEEP THAT EQUIPMENT PAST IN THE FIRE BUT YOU'RE NOW OPENING YOURSELF UP TO DOWNTIME AND ESPECIALLY ON THE NETWORK INFRASTRUCTURE SIDE IN A NETWORK EQUIPMENT IS NOT CHEAP SO HAVING THAT INCREASE IN BUDGET IS FROM TRYING TO GO BACK TO BEING THAT PROACTIVE SINCE TO WHERE YOU KNOW WE'RE NOT TRYING TO MAKE A EIGHT OR TEN YEAR OLD CISCO SWITCH STILL WORK WITH, YOU KNOW I GUESS MY PLAN COULD BE BY BALING TWINE AND DUCT TAPE, YOU KNOW YOU WANT TO BE ABLE TO HAVE THE EQUIPMENT THAT'S UNDER A WARRANTY THAT YOU CAN KEEP UNDER WARRANTY TO WHERE A LOT ESPECIALLY WITH NETWORKING EQUIPMENT, YOU KNOW, HAS A LIFECYCLE.

SO AT THE END OF USE CISCO FOR EXAMPLE JUST BECAUSE THAT'S WHAT I GREW UP ON WITH THEY GIVE YOU END OF LIFE AND AT THAT POINT THEY STOP SUPPORTING IT AND STOP UPDATING IT.

YOU CAN FIND A KIND OF A SEPARATE WARRANTY FROM A VENDOR BUT IT'S NOT A CISCO SUPPORT WHERE WHEN WHEN YOU HAVE A CISCO WARRANTY IT'S IF I CALLED IN TODAY WE'RE AT 2:00 RIGHT NOW IF I AS LONG AS I GOT THAT SERVICE QUESTION BY 5:00 I WOULD HAVE THAT REPLACEMENT EQUIPMENT THE NEXT MORNING WAITING ON. YES.

THE QUESTION IN A SLIGHTLY DIFFERENT WAY IF $500,000 NEEDS TO BE INVESTED, WHAT IS THE ASSET AMOUNT THAT WE'RE TRYING INVEST OUR PROTECT TO ME, YOU KNOW, NOT SURE IF IT'S YOU'RE NOT REALLY GETTING THE LIFE CYCLE IS FOUR OR FIVE YEARS YOU DON'T WANT MULTIPLY 500,000 BY FOUR OR FIVE YEARS AND SAY THAT'S THE TOTAL ASSET I'M TRYING TO FIGURE OUT WE ARE MAKING A COMMITMENT TO A STRATEGIC PLAN TERMS OF HARDWARE WHAT'S WORTH TO US AND THE TURN YEAH LIKE I SAID IT GIVES US THAT THAT ABILITY TO BE PROACTIVE TO WHERE WE'RE NOT HAVING UNPLANNED DOWNTIME DUE TO A PIECE OF EQUIPMENT FAILING THAT'S THAT'S OLD OUT OF DATE AND HAVING THAT LIVESTOCK OVER REPLACEMENT YOU KNOW LIKE I SAID GENERALLY WHEN WHEN NETWORK EQUIPMENT COMES OUT YOU THINK ABOUT A WIRELESS ACCESS POINT, YOU KNOW NOW WE WENT FROM WE'RE ON OUR WAY NOW WHICH IS MULTI MULTI INPUT OUTPUT SO IT IMPROVES THAT CONNECTIVITY SPEED. BUT YOU KNOW IF WE'RE IF WE'RE USING SEVEN EIGHT YEAR OLD WIRELESS ACCESS, THE FOUR OF YOU MAY BE FIGHTING FOR THAT SAME ACCESS POINT FOR PRODUCTIVITY. SO IT GIVES US YOU KNOW, THAT CONTINUAL MONEY GIVES US THE ABILITY TO TO LIKE I SAID SET A SCHEDULE OKAY WE'RE DOING THE FIBER YOU KNOW, FIVE OLDEST PIECES OF EQUIPMENT THIS YEAR. YOU KNOW, WE'RE DOING MORE YOU KNOW AND THAT'S WHAT I UNDERSTAND THAT'S FOR US. THANK YOU VERY MUCH. EVER MENTIONED THE HELP DESK HAVE PERSONALLY AND PERSONALLY SEVERAL OF THOSE CASES IN THE FIVE CASES AND I CAN COMPLIMENT DEPARTMENT FOR ALWAYS RESPONDING AND ALWAYS RESPONDED QUICKLY THANK YOU FOR AN

[01:10:03]

EXCELLENT SERVICE THANK YOU THAT I SAID TO ME TECHNOLOGY IS REALLY JUST CUSTOMER SERVICE WE'RE JUST PROVIDING TECHNICAL SERVICES TO AN INDIVIDUAL. WE HAVE INSURANCE POLICIES YES CYBER INSURANCE YES SIR THE THE HEART OF THAT'S KIND OF A A WIN LOSE SITUATION.

YOU HAVE THAT ABILITY BUT SOMETIMES WITH CERTAIN WITH INSURANCE POLICIES NOW THEY'RE GETTING SO STRINGENT THEY KEEP TIGHTENING THAT NOOSE TO WHERE IF WAS TO HAPPEN THEY DON'T WANT YOU TO DO ANYTHING UNTIL THEIR PEOPLE GET THROUGH. WE'RE STILL IN A GOOD, GOOD START OF THAT POLICY AT THE MOMENT BUT A LOT OF THEM ARE NOW BASICALLY IF SOMETHING WAS TO HAPPEN TODAY THEY DON'T WANT YOU TO THEY JUST WANT YOU TO STEP BACK AND NOT ANYTHING.

AND YOU KNOW FROM A CUSTOMER SERVICE STANCE THAT'S JUST NOT REALISTIC.

SO YOU KNOW, YOU HAVE THAT YOU KNOW MY IMMEDIATE ONE IS TO LET'S FIX THE PROBLEM YOU KNOW IT'S IT'S IT'S GOOD AND BAD BUT YES WE DO HAVE SOFTWARE AND CHIPS ARE CYBERSECURITY ATTACKS AND THROUGH LIKE THE TIME READINESS TO RESPOND TO THAT I THINK THAT WE COULD PERFORM AND THAT'S YOU KNOW TALKING ABOUT BACKUPS AND WHERE THEY'RE AT AND YOU KNOW ARE THEY REPLICATING YOU KNOW THAT GIVES US THE TO BE BE PROACTIVE IN A REACTIVE NATURE BECAUSE WE HAVE YOU KNOW IT'S NOT ALWAYS JUST PULLING DOWN DATA THAT GETS YOU BACK UP AND GOING YOU KNOW WITH BARE METAL BACKUPS FOR THE SERVERS YOU HAVE A TRUE UPDATED IMAGE OR SNAPSHOT OF THAT SERVER SO YOU'RE NOT STARTING FROM SCRATCH AND THEN ROUTING UPDATES AND THEN DOING IT TO THE DOMAIN AND THEN MAKING SURE ALL THE SOFTWARE AND EVERYTHING IS INSTALLED SO THOSE BARE METAL BACKUPS ARE REALLY TO ME AS VITAL AS HAVING THE CLOUD BECAUSE HAND IN HAND YOU IS WE'RE PULLING DOWN THOSE IN BARE METAL BACKUPS CAN ALSO START PULLING DOWN IMMEDIATELY THAT THAT DATA AND WE'RE NOT MONTHS FROM COMING BACK ONLINE WE'RE YOU KNOW THANKS TO TRYING TO BE PROACTIVE IN AND STANDPOINT ALMOST FOR WITHOUT THE LAST ONE WAS 26,012 OKAY NOW TO TECHNOLOGY HASN'T CHANGED VERY MUCH WELL THAT'S OKAY THANK YOU THANK APPRECIATE ALL THE HARD WORK THAT YOU'VE MENTIONED. VERY HAPPY TO BE HERE.

THANK YOU ALL. PUBLIC YES, SIR. BUT THIS IS REALLY INTERESTING AND THAT GENTLEMAN OBVIOUSLY HAS GREAT KNOWLEDGE BUT PLEASE DAVID, PLEASE FOLLOW ME ON THAT POINT AND ALEX AND EVERYBODY WE HAVE A TOWN WEB SITE FOR THE FOR FOR THE TAXPAYERS AND THE CITIZENS OF OUR COMMUNITY. HILTON HEAD ISLAND OH S.C. DOT GOV WE HAVE A DMO WEBSITE THAT'S BEEN EIGHT TAX FUNDED HILTON HEAD ISLAND DOT ORG THE TOWN IS THE DMO THE CHAMBER IS NOT THE DMO. THEY'RE HIRED TO ACT ON THE TOWN'S BEHALF AS THE DMO AND IF YOU FOLLOW ME AM I CORRECT? THANK YOU. SO THIS FELLOW I BELIEVE IF I HAD THE OPPORTUNITY AND I'M LIKE I DON'T WANT TO BRAG AND YOU HOW SMART I AM ABOUT TECHNOLOGY AND ESPECIALLY DESTINATION MARKETING ORGANIZATIONS.

BUT I'VE GAINED A LOT OF KNOWLEDGE OVER THE LAST 25 YEARS AND I'M SURE THERE'S OTHER AD AGENCIES AND OTHER PEOPLE IN THIS ISLAND EQUALLY ARE MORE KNOWLEDGEABLE BUT I'VE A TRACK RECORD TO SAY THAT I KNOW WHAT I'M TALKING ABOUT AND SO I THINK YOU GET TO THE WEBSITE HILTON HEAD ISLAND DOT ORG BRING THIS DEMO IN-HOUSE HIRE AN AD AGENCY HERE'S ALL YOU HAVE TO DO AND I THINK THIS FELLOW WILL FOLLOW ME. THE INTERNET STARTED IN 1994.

THE CURRENT MODEL IS BEING RUN BY THE CHAMBER ACTUALLY AS A MODEL FAILED AND IT'S AN OLD OUTDATED BUSINESS MODEL PRIOR TO THE BEGINNING OF THE INTERNET WHICH BEGAN IN 1994 AND THAT'S WHEN I GOT INTO THE INTERNET AND GOT INTO TECHNOLOGY.

[01:15:01]

IF YOU JUST TAKE THE HILTON HEAD ISLAND DOT ORG WEBSITE MAKE IT A GENERIC WEBSITE WITH OF VIDEOS PICTURES AND JUST TELLING PEOPLE IN THE WORLD HOW GREAT WE ARE.

AN AD AGENCY CAN RUN THAT AND THE ONLY TWO KEYWORDS THAT YOU HAVE TO BUY IN FACT THE ONLY KEYWORDS THAT YOU SHOULD LEGALLY BUY ON GOOGLE OR ANY SEARCH ENGINE IS HILTON HEAD AND HILTON HEAD ISLAND JUST ABOUT. I DON'T KNOW WHAT THE PERCENTAGE IS GOING TO BE BUT MOST OF THE TIME WHEN SOMEBODY HERE FROM NEW YORK OR WHEREVER THEY'RE COMING FROM, THEY'RE GOING TO TYPE HILTON HEAD HILTON HEAD ISLAND AND THEN THEY'RE GOING TO GET INTO OTHER KEYWORDS LIKE HILTON HEAD HOTELS, HILTON HEAD RESTAURANTS, HILTON HEAD RENTALS, HILTON REAL ESTATE. WE DON'T NEED TO BE BUYING THOSE KEYWORDS DON'T KEYWORDS FOR THE BUSINESSES AND THE PROFIT COMPANIES TO BE BUYING WE DON'T WANT TO BE COMPETING WITH PEOPLE. WE DON'T WANT A CHAMBER DEMO COMPETING AGAINST FOR PROFIT COMPANIES. THE ONLY KEYWORDS ARE LEGAL WE WANT TO CONTROL THE TOWN. THE DEMO IS HILTON AND HILTON HEAD ISLAND THAT'S IT.

WE WANT TO DRIVE THEM HILTON HEAD ISLAND DOT ORG THAT SITE IS ADVERTISING FREE.

IT'S NO PAY TO PLAY IT'S NO SHOWING FAVORITISM. IT'S A GENERIC WEB SITE TO PROMOTE THE ENTIRE COMMUNITY. THE REASON FOR THAT IS TAX MONEYS ARE BEING USED WHEN YOU USE TAX MONEY IT CAN'T BE USED FOR JUST INDIVIDUAL PRIVATE PROFITS AND USED IT'S GOT TO PROMOTE THE ENTIRE COMMUNITY. THERE'S YOUR SIMPLE SOLUTION RIGHT THERE.

IF I COULD MEET WITH THAT GENTLEMAN OR TOM GORDON AND MENTION HIS NAME AND I'VE KNOWN HIM FOR SO LONG I THINK YOU CAN UNDERSTAND WHAT ELSE? THANK YOU.

OKAY. WE ARE BEING ASKED BY STAFF TO FORWARD THIS MOTION ON TO ALL SO MOVED BACK THE FOLLOWING MOVEMENTS CERTAINLY ALFRED ELFERINK.

[6.c. Consideration of a Resolution Authorizing the Execution of Standardized Stormwater Agreements]

YES, MR. RAINES. YES, MR. STANFORD. YES MR. BROWN.

MOTION CARRY SIR. NEXT WE HAVE CONSIDERATION OF AUTHORIZING THE FORMAL AGREEMENTS AFTERNOON MANY MEMBERS. THANK YOU SIR.

SO WE'RE ASKING A COUNCIL TO CONSIDER AUTHORIZING A RESOLUTION TO FIVE MORE GRANGE AGREEMENT PARTNERS TO THE LIST WE HAVE WHO'VE BEEN PROVIDING SERVICE TO VARIOUS COMMUNITIES ON THE ISLAND STARTING IN SINCE 2007. WE HAD THE ORIGINAL NINE THE LARGEST PRIVATE COMMUNITIES THAT WE ONBOARDED BETWEEN 2007 AND 2012 AND SINCE THEN WE YOU KNOW, TOOK SOME TIME YEARS AGO TO STANDARDIZE THE STANDARDIZE THE TERMS AND CONDITIONS THOSE AGREEMENTS AND NOW HAVE KIND OF A STANDARDIZED TERMS AND CONDITIONS FOR PROVIDING SERVICE IN PRIVATE COMMUNITIES . WE DID SIX MORE A BATCH OF SIX IN 2021. WE UPDATED THE STANDARD AGREEMENTS WITH THE OLDER COMMUNITIES IN 2022 BASED ON LANGUAGE PASSED COUNCIL IN 2020.

AND NOW WE HAVE FIVE MORE THAT HAVE REQUESTED SERVICE. AGAIN ALL THE THE WE GO DOWN HERE TO THE QUALIFICATIONS FOR ACCEPTANCE OF SYSTEMS THEY ALL COMPLY WITH THOSE REQUIREMENTS THAT WE'VE ESTABLISHED WHICH THE SINGLE LOT OWNERSHIP WITHIN THESE PRIVATE COMMUNITIES AND SHARED RIGHTS OF WAY AND COVENANTS THAT ALLOW THE ORGANIZATION AND THE HMO TO BE THE POWER OF THE HRA TO ENTER INTO THAT AGREEMENT WITH THE TOWN AND AGAIN THE TERMS AND THE SERVICES THAT ARE PROVIDED BY THAT TO BE IN THAT AGREEMENT ARE PRETTY SPECIFIC RELATED TO PROVIDING CORRECTIVE MAINTENANCE SERVICES ON PORTIONS OF THE DRAINAGE SYSTEM THAT HAVE DEFICIENCIES BECAUSE THEY'RE AGING THE INFRASTRUCTURE HAS PROVIDE A COMMON COMMUNAL BENEFIT WITHIN THE COMMUNITY AND IF THAT'S THE CASE IT BECOMES A CANDIDATE FOR A PROJECT PART OF OUR PROACTIVE MAINTENANCE PROGRAM TO PROVIDE SERVICES TOWN WIDE OPEN OUTSIDE OF THE OUTSIDE OF THESE COMMUNITIES AND WITHIN THE ONES THAT PASSED FOR THESE DRAINAGE IMPROVEMENTS. THAT'S IT IN A NUTSHELL. I DO HAVE A COPY OF THE RESOLUTION THAT WOULD AUTHORIZE TOWN ENTER INTO THESE FIVE AGREEMENTS WITH ENVIRONMENT PARTNERS AND I HAVE A LIST THAT I'VE BEEN MADE WE'VE BEEN MAINTAINING FOR FEW YEARS NOW

[01:20:02]

KEEPING TRACK OF THOSE THAT HAVE ASKED QUESTIONS I MAYBE WE QUALIFY SHOWING SOME INTEREST BUT THEN AT SOME POINT THEY WILL MAKE A FORMAL REQUEST TO BE CONSIDERED.

SO THIS JUST KIND OF KEEPING AN UPDATE ON WHAT THAT LIST LOOKS LIKE AND HERE'S A CURRENT VERSION OF THE MAP WITH CURRENT PARTNERS SHOWN IN YELLOW AND THE NEW APPLICANTS ARE CURRENTLY REQUESTING AGREEMENTS IN PURPLE AND I'M HAPPY TO ANSWER ANY QUESTIONS YOU MIGHT HAVE AND I HAVE FEWER OPTIONS AND WE INSPECTED THE SYSTEMS AND ENTITIES TO DETERMINE STATUS SO YOU KNOW BACK WHEN THAT BACK WHEN THE AGREEMENTS FIRST STARTED YOU CAN IMAGINE WHEN IT WAS THAT SHIPYARD OR THE PLANTATION OR SEA BONDS THE INVENTORIES ARE LARGE.

THE ONE OF THE DATA IS OLD. THE INFRASTRUCTURE VARIES ON DATES OF CONSTRUCTION.

THERE'S PARTIAL PARTIAL INVENTORIES. SO WE HAVE THE TOWN HAS UNDERGONE AN EFFORT OVER THE LAST, YOU KNOW, 25 PLUS YEARS TO TO COLLECT INFORMATION ON DEVELOPMENT OF DRAINAGE INVENTORY PILING WINE INSIDE AND OUTSIDE THE GATES.

WE HAVE A WHOLE LOT OF GIS DATA THAT WE USE EVERY DAY AND WE ARE CONSTANTLY WORKING TO IMPROVE THAT WITH OUR MODELING AND PROGRAM TO HELP SUPPORT US SO.

WE HAVE INVENTORY DATA AND AGAIN WHEN A NEW COMMUNITY GOES THROUGH THE REVIEW PROCESS AND IS PERMITTED BY THE TOWN AS A SUBDIVISION YOU KNOW WE WILL ENTER THAT AS BUILD INFORMATION INTO NEW ASSETS AND WE HAVE A PRETTY GOOD SENSE OF WHAT THEIR INFRASTRUCTURE IS WHERE IT IS BUT WE DON'T REQUIRE A COMPLETE INSPECTION OF THE WHOLE SYSTEM TO MAKE SURE IT'S INTACT AND FUNCTIONAL BECAUSE WE HAVE YOU KNOW, ALL THE CARS ARE USED CARS AND SOME HAVE PROBLEMS SOME DON'T BUT WE HAVE A PRETTY GOOD SENSE OF WHAT WE'RE ONBOARDING WITH THESE NEW PARTNERS WE'RE TAKING ON A RISK SOME OF THESE SYSTEMS HAVE BEEN POORLY MAINTAINED AND WILL COST THE TOWN CONSIDERABLE MONEY THERE IS THE WHOLE OF THE PROGRAM IS TO PROVIDE SERVICE BECAUSE ALL THE RESIDENTS ON THE ISLAND ALL THE PROPERTY OWNERS IN THE ISLAND PAY A FEE STORMWATER FEE VIA THE STORMWATER UTILITY AND ALL THESE ALL THESE PROJECTS ARE PAID FOR WITH THOSE FUNDS AND IT'S VERY NARROWLY FOCUSED ON ON CORRECTING MAINTAINING STORMWATER INFRASTRUCTURE. SO WHAT WE'VE ADDED HERE AT THIS POINT IF YOU LOOK AT JUST THE MATH KIND OF SPEAKS ITSELF BECAUSE THE AMOUNT OF INVENTORY IS ROUGHLY RELATED TO THE TO THE AREA IN EACH OF THESE COMMUNITIES WHEN WE'RE LOOKING AT THE FOR INSTANCE THE MOST RECENT APPLICANTS WE ARE WE WE CAN TOTAL THE INFORMATION THAT WE HAVE IN OUR GIS AND COMPARE THAT TO THE TOTAL WE HAVE ALREADY OBLIGATED OURSELVES TO MAINTAIN AND WE'RE ADDING A FRACTION OF A PERCENTAGE TO THE TOTAL NUMBER OF LINEAR FEET OF PIPE AND THE TOTAL NUMBER OF STRUCTURES THAT WOULD BE ADDED THAT WOULD QUALIFY. AND AGAIN IT'S NOT ALL OF ALL THE INFRASTRUCTURE IN ANY COMMUNITY THAT'S JUST THE QUALIFYING INFRASTRUCTURE THAT SUPPORTS DRAINED ROADWAY ROADWAYS. I'M JUST CONCERNED ABOUT THE EXPENSE THAT WE COULD BE TAKING ON AND IT THAT SOME SORT OF INSPECTION WOULD HAVE BEEN APPROPRIATE. IT'S YOUR EXPERTIZE AND I HAVE NO EXPERTIZE IN THIS BUT THAT IS A CONCERN. THAT BEING SAID I SEE A GREAT IN HAVING A UNIFORM SYSTEM THAT CAN DEAL WITH STORMWATER WHICH WE ALL KNOW IS AN ISSUE. SO I JUST RAISED THE QUESTION SO AND RELY ON YOUR EXPERTIZE SO WE DO NOT REQUIRE INSPECTIONS THE INSPECTION THE INSPECTION WAS TO BE DONE RIGHT ON MANY OF THESE SYSTEMS MANY OF THEM ARE PARTIALLY OR FULLY SUBMERGED SOMETIMES THERE'S TIDAL TIDAL INFLUENCES A LOT OF THEM RELY ON OUR INTERCONNECTED BUBBLER AND POND SYSTEMS WHERE THE CONNECTING INFRASTRUCTURE IS SUBMERGED, DRAINING CLEANING AND VIDEO INSPECTING THESE PIPES WOULD BE EXPENSIVE AND PROBABLY PROHIBITIVE. ANYBODY ASKING FOR AN AGREEMENT WE'RE WILLING TO PROVIDE BASICALLY A COMPLETE INSPECTION OF THE SYSTEM BEFORE IT'S ON WATER AND IN THE CASE OF FAIRNESS SO TO SPEAK, IF YOU LOOK AT THE ONES THAT WE'VE ONBOARDED IN THE PAST YOU KNOW, EVERYBODY WANTS THESE AGREEMENTS BECAUSE THEY HAVE SYSTEMS THAT THEY EITHER HAD WITH OR EXPECT TO HAVE PROBLEMS WITH BECAUSE THE YOU KNOW, THE INFRASTRUCTURE HAS LIFE SPAN LIKE I'VE INSPECTED END OF LIFE SO HOW WE DEAL WITH THAT IS WE HAVE A LIMITED AMOUNT OF MONEY THAT WE CAN BUDGET TOWARD THAT BUT WE DON'T HAVE AN UNLIMITED SUPPLY OF MONEY IN OUR IN OUR

[01:25:02]

ENTERPRISE. SO WE HAVE A BUDGET OF ROUGHLY ,YOU KNOW, $1,000,000 PER PROJECT OF MAINTENANCE ISLANDWIDE EVERY YEAR WHEN WE GET A REQUEST FOR A DEFICIENCY WE VET AND EVALUATE THAT REQUEST AND WE RANK IT AND WE A REALLY SUCCINCT MODEL THAT WE USE A TOOL THAT GIVES IT A SCORE. YOU KNOW WE AT THE DEFICIENCY AND ALL DIFFERENT SORTS OF WAYS THAT'S REALLY THE SUBJECT OF MAYBE WE CAN TALK ABOUT THAT WE'VE TALKED ABOUT A FUTURE WORKSHOP WE GET INTO THE WEEDS ON THAT A LITTLE BIT BUT YOU THIS LAW AND THEN WE GET TO GIVE IT A BUDGET AND THEN WE SORT THE LIST REGARDLESS OF WHETHER IT'S IN YOU KNOW ON A TOWN ROAD OUTSIDE GATES OR DEGREED FARMER, THEY ALL HAVE SCORES WE PRIORITIZE THE SCORES ON THE ONES THAT HAVE THE HIGHEST PRIORITY AND THAT'S WHAT YOU SEE ON OUR PROACTIVE MAINTENANCE PROJECT DASHBOARD AND IN OUR BUDGET ANNUALLY WE'RE TARGETING THOSE HIGHEST PRIORITY THINGS BUT WE CERTAINLY DON'T HAVE THE BUDGET TO TAKE CARE OF ALL OF THEM AND . WE HAVEN'T PROMISED IN HERE THAT WE WOULD WE WOULD FIX ANYTHING THAT WAS WRONG WE'VE PROMISED TO FIX WHAT'S WRONG WITHIN OUR BUDGETARY CAPACITY, DO SO BASED ON THAT PRIORITY RANKING SYSTEM AND THAT'S ALL SPECIFIED IN THE TERMS OF THE AGREEMENT. THANK YOU, JEFF.

AND TO MAKE A STATEMENT AND PUSH BACK ON IT. I REMEMBER PROBABLY SIX FIVE YEARS AGO WE WERE DEALING WITH A SIMILAR SITUATION AT HILTON HEAD PLANTATION AGAINST SKULL CREEK WITH A CONDOMINIUM THAT WANTED THE TOWN TO TAKE ON THE STORMWATER DRAINAGE AND THERE WAS A COMPLICATED SITUATION WITH A CULVERT GOING NEAR A BUILDING AND A FALL THAT WAS DAMAGED. DIDN'T WE MAKE THEM BRING THAT UP TO OUR STANDARDS BEFORE TOOK IT ON THEY HAD SOME EROSION ALONG VERY STEEP BANK ALONG THE ALONG THE BOARDWALK AT EDGE OF THE YOU KNOW WHERE IT FELL OFF THERE AND I THINK THAT WAS EXACERBATED BY THE THE HURRICANE MATTHEW EVENT BUT THAT MOST OF THAT EROSION WAS RELATED TO THE ACTUAL BANK STABILITY ITSELF. BUT WASN'T THERE SOMETHING IN THE PIPING TOO? THEY ONLY LOOKED IF WE LOOKED EXTENSIVELY AT THE PIPING AND IN THE ROUGH THERE WAS WHAT WE WERE LOOKING AT EVALUATING THE PIECE OF INFRASTRUCTURE THAT RAN THROUGH THE COMMUNITY THAT DRAINED A ROADWAY THAT SERVED THE ADJACENT COMMUNITIES SO IT WAS THAT PIPE SYSTEM THAT RAN THROUGH BOTH OF THE BUILDINGS AND AGAIN WE DIDN'T I DON'T RECALL US REQUIRING A SPECIFIC REPAIR AND THE REPAIRS THAT THE COMMUNITY TOOK ON PREVENTING THOSE WERE RELATED TO THE BUT I SHARE THE SAME CONCERN THAT MY FELLOW MEMBER MADE THAT A NUMBER OF THESE PROJECTS WERE BUILT IN THE EIGHTIES PROBABLY WITH ALUMINUM PIPE. SO I THINK CAN ANTICIPATE THAT WE'RE GOING TO HAVE SOME EXPENSES TAKING OVER THESE PROJECTS.

SO I JUST SORT OF COMMENT SO I GUESS TO LIMIT THE LIMITED OF OUR OF OUR OBLIGATION IS THE LIMITED OF OUR ELEMENT OUR FUNDS. WE'RE NOT OBLIGATED TO GO OUT AND GET MORE OR TAKE OUT BONDS OR ANYTHING LIKE THAT IF OUR BUDGET DOESN'T SUPPORT PROVIDING SERVICE WE'LL STOP PROVIDING SERVICE EXCEPT THAT THAT WILL LAND ON THE COUNCIL DAIS, RIGHT? CORRECT. YOU GUYS WILLING TO SAY NO TO YOUR CONSTITUENTS? WELL, AGAIN THAT'S AGAIN IS WE'RE ALL DOING THIS BECAUSE COUNCIL COUNSEL RECOMMENDED THAT IT OUGHT TO PROVIDE THIS SERVICE.

I'VE RAISED MY LITTLE PERSONAL RED FLAG ON ONE ISSUE AND IF POLICY IS CONSISTENT SO BE IT.

THE LAST QUESTION IS ARE ALL OF THESE PRETTY WELL BUILT OUT HOUSES ON LOTS? I'M LOOKING AT THE MAP. YES, THANK YOU. OKAY.

THAT ANSWERS ANOTHER QUESTION. I APPRECIATE A COUPLE OF QUESTIONS.

IS THE NATURE OF THE RESPONSIBILITY THAT WOULD FALL ON THE TOWN UNDER THE PROPOSED ADDITIONS OR TO THE DOLLARS YOU HAVE? ARE YOUR AREAS EXEMPT? THESE ARE ALL EITHER SOMEHOW RESPONSIBILITY. THE SIZE OF THE PARTICULAR SYSTEMS ARE SMALLER YEAH SO SO WHAT WE WOULD WHAT WHAT IS DESCRIBED THE DRAINAGE AGREEMENTS AS A QUALIFYING DEFICIENCY THAT THE TOWN WOULD WOULD SPEND THE MONEY TO CORRECT AND GENERALLY WE DO THAT DIRECTLY THE CONTRACTOR WE ALSO HAVE ALSO TO BE DONE WITH THE COMMUNITY EFFECTS THEMSELVES AND CAN QUALIFY FOR REIMBURSEMENT AS LONG AS THEY THEY ABIDE THE TOWN'S PROCUREMENT POLICY AND THE PROCUREMENT ASSOCIATED WITH

[01:30:04]

CORRECTING AND ADDRESSING THE DEFICIENCY. BUT WE'RE FIXING THE SAME THINGS WHETHER IT'S A BIG COMMUNITY OR A SMALL COMMUNITY, WHETHER IT'S AN OLDER PIPE OR A NEWER PIPE WE'RE ADDRESSING THEM ALL, YOU KNOW, TO FIX THE PROBLEM WHETHER THE PROBLEM IS A FAILURE OF A PIPE THAT CAN NO LONGER DO ITS JOB OR WHETHER A FAILURE OF A PIPE OR A STRUCTURE CAUSE A PUBLIC THREAT BECAUSE, IT'S UNRELATED TO ITS ABILITY TO DO ITS JOB AND THAT'S I ASSUME YOU'RE DEALING WITH BOTH PIPING AND DITCHES ANYTHING THAT IS PART OF THE DRAINAGE SYSTEM QUALIFIES IF IT INITIATES IN THE IN THE ROADWAY RIGHT AWAY INCLUDING THE INFRASTRUCTURE IN THE RIGHT OF WAY AND THEN CHASING THAT TO THE DOWNFALL OF THE SYSTEM.

SO IT'S PIPES IT'S STRUCTURE IT'S DITCHES ARE A DIFFERENCE IN RESPONSIBILITY BETWEEN AREAS THAT ARE BEHIND THE GATES, THOSE THAT ARE NOT WELL IF IT'S OUTSIDE THE GATE WE ARE TOTALLY RESPONSIBLE FOR IT INCLUDING ROUTINE MAINTENANCE. SO YEAH IT'S IT'S MORE IT'S MORE NARROWLY IT'S MORE NARROWLY TARGETED WITH IT WITH THESE DRAINAGE AGREEMENTS FOR BECAUSE WE DO NOT DO ROUTINE MAINTENANCE ON THESE SYSTEMS THE COMMUNITIES THAT IS LEFT UP TO THE TO THE POST AND, THE FEEDS, THE ROUTINE MANS DITCHES AND PIPES BEHIND THE GATES ARE GOING TO BE THE RESPONSIBILITIES OF THOSE PARTICULAR THAT'S CORRECT.

DO YOU FEEL THAT THE AMOUNT OF FUNDING AVAILABLE TO EACH YEAR ARE YOU KEEPING UP WITH THE DEMANDS FOLLOWING BEHIND OR BUT SO THAT SOMETHING WE DEFINITELY NEED TO LOOK AT FOR WHEN WHEN THE TOWN COUNCIL WAS PRESENTED WITH THE RESULTS OF THE OF THE AUDIT EARLIER THIS YEAR ONE OF THE THINGS THAT THEY RECOMMENDED IS THAT WE DO A RATE STUDY AND OF COURSE THAT'S GOING TO THAT'S GOING TO BE ONE OF THE THINGS THAT WE'LL BE LOOKING OUT WOULD BE, YOU KNOW, THE OBLIGATIONS WE'RE COMMITTED TO WHAT DEALING WITH WHAT YOU KNOW, WHAT WE CAN EXPECT IN THE FUTURE AND. OF COURSE WE HAVE AN EXPECTATION THAT AS THE INFRASTRUCTURE ACROSS ISLAND AGES WE'RE GOING TO HAVE AN INCREASED RATE OF FAILURE AND A HIGHER NEED FOR FOR YOU KNOW, SO WE'LL HAVE MORE DEFICIENCIES . SO BECAUSE WE OBLIGATED THE TOWN CHALLENGES DECIDED TO OBLIGATE ITSELF TO THESE DRAINAGE AGREEMENTS TO PROVIDE SERVICE WE DO ANTICIPATE THAT THE NEED FOR SERVICE INCREASE AND OF COURSE ANY ANY TROPICAL EVENT OF SIGNIFICANCE LIKELY TO EXACERBATE AND CAUSING A SPIKE IN THE APPEARANCE OF THOSE DEFICIENCIES BECAUSE THAT'S A STRESS TEST ON THE SYSTEM. SO YOU KNOW WE HAVE TO PLAN FOR THAT AS WELL.

IT SOUNDS TO ME LIKE GIVEN THE NEED THE CURRENT THAT THERE MAY WELL BE NEEDS FOR ADDITIONAL FUNDING FOR THE STORMWATER FEES AND THAT WE WILL HAVE OUTSIDE CONSULTANT DOING A STUDY ON WHAT WE NEED OUR OVERALL RESILIENCY PROGRAM WHICH COULD ALSO RESULT FROM THE NEED FOR ADDITIONAL KNOW THESE ARE THESE ARE KIND OF TIED UP WELL WE'RE AS MUCH OF THE RESILIENCY PLANET'S PROACTIVE IN NATURE AND YOU KNOW WITH STORMWATER IT DOESN'T JUST PROVIDE REACTIVE MAINTENANCE WE HAVE A WE HAVE AGAIN PROACTIVE MAINTENANCE SOMETHING WE DO IN THE IN THE TOWN PROPER NOT NOT IN THE PRIVATE COMMUNITIES BUT THE RESILIENCE PLAN IS GOING TO BE IS GOING TO LOOK AT THE WHOLE AT THE WHOLE ISLAND AND WE HAVE TO COME UP WITH SO THEY'RE DEFINITELY GOING TO BE INTERRELATED AND THERE'S DEFINITELY GOING TO BE HAVE TO BE PROACTIVE MEASURES TAKEN TO PROTECT THE AS FROM FROM A STORMWATER STANDPOINT TO PROTECT THE ISLAND FOR BOTH THE CURRENT AND POTENTIALLY FUTURE SITUATIONS.

I SHOULDN'T BE SURPRISED IF THE STORMWATER FEES GO UP. WELL, I THINK THAT'S ONE OF THE ONE OF THE OPTIONS. BUT AGAIN THE RESILIENCE THAT'S NOT IT'S NOT I DON'T THINK THE INTENT IS TO RELY SOLELY ON THE STORMWATER FEE TO CORRECT ALL OF OUR OR ADDRESS ANY RESILIENCE CHALLENGES WE HAVE THAT PLAN IS I THINK STILL AHEAD OF US AND THAT WILL BE THAT WOULD BE SOMETHING THAT WOULD NEED TO BE CONSIDERED. THANK YOU.

I THINK SIMPLY TO TURN THIS ENTIRE MAP YELLOW QUESTION SO HOW MANY OTHERS ARE OUT THERE POTENTIALLY? YES, I KIND DID A DEEP DOVE A COUPLE OF YEARS AGO AND LOOKED AT ALL THE OTHER COMMUNITIES THAT WE HAVE ON THE ISLAND AND THERE'S SOMEWHERE IN THE NEIGHBORHOOD OF 28 LEFT AND AGAIN ALL THE THIS WERE ON WERE SMALLER.

SO AGAIN THE TOTAL FOOTPRINT OF ADDITIONAL INFRASTRUCTURE AS FAR AS LOGAN OBLIGATE OURSELVES TO IF WE'RE LOOKING AT TAKING ON RISK OR OBLIGATION IS ANOTHER 1% VERSUS WHAT WE HAVE RIGHT NOW OF THAT 28 NUMBER THAT WE KNOW WE'RE REDUCING DOWN TO AROUND 28 NOW THAT'S

[01:35:09]

ALL THE ONES THAT MAY POTENTIALLY BALLPARK I DIDN'T I DIDN'T CHECK ALL OF YOU KNOW I DIDN'T CHECK ALL DEPARTMENT DOCUMENTS I DIDN'T CHECK ALL THE COVENANTS.

I DIDN'T DO ALL THAT RESEARCH. BUT THAT'S THAT'S THE A PLUS OR MINUS IS IN THAT BALLPARK.

SO OBVIOUSLY WE LOOKED AT THE UP PROJECT FOR SPEAK FELLOWS A COUPLE WEEKS AGO.

IT HAS DRAINAGE ISSUES BUT IT QUALIFY TO PARTICIPATE BECAUSE LINKED IN TO OTHER SYSTEMS SO WHEN IT TO ANY COMMUNITY THAT MIGHT HAVE WATER STORMWATER BY DESIGN RUNNING THROUGH IT IN A COLLECTION OR CONVEYANCE SYSTEM AND IT RUNS FROM A YOU KNOW IT TAKES PUBLIC THROUGH A PRIVATE COMMUNITY ON A WAY TO AN OUTFALL THAT WOULD BE A PUBLIC OBLIGATION THE WAY LOOK AT IT FOR US TO TO TO CORRECT ANY DEFICIENCIES ALONG THAT LINE BUT TO PROVIDE PROVIDE SERVICE BE A DRAINAGE AGREEMENT WITHIN ORIGINAL PROPERTY REGIME WHICH DOES NOT HAVE INDIVIDUAL LOCK OWNERSHIP OR A COMMON PLATTED RIGHT OF WAY THAT'S WHERE WE TODAY FOR THE DIRECTION BE GIVEN BY COUNCIL KIND OF DRAWING THE LINE SO WE'RE NOT PROVIDING OFFERING AT THIS POINT JUST TO PROVIDE SERVICE INSIDE OF OUR PROPERTY. THANK YOU JUST QUESTIONS A COMMENT FROM THE PUBLIC. I WOULD BE VERY CONCERNED ABOUT JOE THIS IS A LOT OF MONEY BUT I THINK IT GETS DOWN TO THE SIMPLE FACT THAT EVERYTHING WITHIN THE GATED COMMUNITY, THE DEVELOPERS AND THE HOMEOWNER ARE RESPONSIBLE, THAT EVERYTHING ELSE AND ALL THAT TIME AND DRAINAGE SHOULD HAVE BEEN WELL THOUGHT OUT. I KNOW IT'S OLD.

I KNOW EVERYTHING'S GOT TO BE REPLACED NOTHING LASTS FOREVER THE REPAIR THAT HAVE TO BE DONE BUT I THINK WHAT YOU'LL HAVE TO DO IS LIKE YOUR TAX FUNDING AND EVERYTHING THAT YOU DO IT GETS OUT OF THE LAW IT'S A WHAT DOES THE LAW ALLOW I CAN JUST TELL YOU RIGHT NOW THAT THE SUPREME RULED YOU CANNOT USE PUBLIC MONIES TO FIND TO FIX ANYTHING INSIDE A GATED COMMUNITY THAT IS RESPONSIBLE CITY OF THE HOMEOWNERS ASSOCIATION PERIOD EVERYTHING OUTSIDE OF THAT.

THEN I GUESS YOU'RE GOING TO HAVE TO STEP UP AND YOU'RE GOING TO HAVE TO PAY THAT.

AND I AND AGAIN I BRING THIS UP AND YOU ALL KNOW THIS IS A PROBLEM.

YOU GOT A LAWSUIT AGAINST YOU FOR THE 600,000 OF DREDGING OF HARBOR TOWN PEOPLE CAN SAY WHAT THEY WANT. OH, IT'S FOR TOURISM THIS, THAT AND THE OTHER DOESN'T MAKE ANY DIFFERENCE. THE PUBLIC HAS NOT GOT ACCESS TO A BRIDGE OR TO GETTING INTO SEA PONDS OR GETTING INTO HILTON HEAD PLANTATION OR ANY PLACE YOU CANNOT USE THEIR TAX MONEY TAX MONEY TO SPECIFICALLY DESIGN FOR THE PUBLIC GOOD REASON YOU SOME BENEFIT YOU CANNOT NOT USE PUBLIC MONIES FOR ANYTHING OTHER THAN THAT IF THE PUBLIC HAVEN'T GOT ACCESS TO IT YOU CAN'T USE THEIR MONEY AND YOU CAN'T CERTAINLY CAN'T FUND AGAIN NONPROFITS TO MAKE A PROFIT A PERSONAL PROFIT OFF THE USE OF OUR TAX MONEY SO I THINK MATTER WHAT YOUR CONSTITUENTS WHAT ANYBODY THINKS ABOUT ALL THIS JUST FOLLOW THE LAW YOU SAY LOOK I HAD NO CHOICE I HAD TO FOLLOW THE LAW. IT'S GOING TO BE INTERESTING TO SEE HOW THAT DREDGING OF BARBERTON THAT 600,000 I CLAIM THAT 600,000 NEEDS TO BE GIVEN BACK TO THE TAXPAYERS BECAUSE YOU ALL HAVE JUST YOUR TAXPAYERS PROXY.

YOU REPRESENT TAXPAYERS. IT'S NOT YOUR MONEY YOU'RE JUST GUARDING THAT MONEY MAKING SURE THAT MONEY IS SPENT LEGALLY. THAT'S THAT'S REALLY WHAT YOU ARE ELECTED TO DO.

BUT WHAT ELSE DOES THE BEST BUSINESS ON THE FULL COUNCIL SOME OF BEGIN DISCUSSION NOW CAN WE CALL THE ROLE CERTAINLY MR. ALFRED YES. MR. RIGHT.

YES BRANFORD. YES. MR. BROWN FOR MOTION CARE SIR.

WELCOME ON THE CLOCK NEXT MEETING BY 3 P.M.. WHAT'S YOUR UNDERSTOOD?

[6.d. Town of Hilton Head Island Fiscal Year 2023 Year to Date Financial Update]

THANK YOU. OKAY. YEAH.

MY TASK AT HAND IS UPDATE TRYING TO GET A SENSE OF HOW WE'RE DOING NATURALLY.

AND THAT'S THROUGH THE EAR. SO WE SAY MAY 2023 THAT'S WHEN I DELIVER THIS AND IT'S INFORMATION THROUGH THE END OF THIS SENSIBLE ONE. OKAY, LET'S SEE IF THIS WORKS.

[01:40:19]

SO KEY ISSUES WE CONTINUE TO MONITOR CONTROL EXPENSES ADJUST FOR NECESSARY IT'S TEN MONTHS INTO THE YEAR SO WE'RE STARTING TO GET A GOOD PICTURE OF HOW FISCAL YEAR MIGHT FINISH JUST OVERALL REVENUES ARE ON TRACK TO PROVIDE FOR THE BUDGET AND PROBABLY LITTLE BIT MORE AND EXPENDITURES ARE ON TRACK TO FINISH WITHIN BUDGET. WE'LL SEE IT.

IT'S A TIGHTER MARGIN THAN IT WAS IN THE LAST COUPLE OF YEARS SO WE'LL SEE SOME THAT THE TOWN IS BENEFITING FROM TOWN COUNCIL'S PREVIOUS BUILD RESERVES, DIVERSIFY REVENUE STREAMS AND INVEST IN THE ISLAND ALL THREE OF THOSE HAVE BEEN WORKING TOGETHER TO HELP US DO WELL WELL A LITTLE BIT OF HISTORY FROM LAST YEAR LAST YEAR THESE ARE ABOUT THIS WE TALKED ABOUT OUR REVENUES AND SOME OF THIS IS JUST TO GET A SENSE FOR FINANCE ADMINISTRATIVE COMMITTEE OF AN EARLY REPORT HOW ARE WE DOING BEFORE THE MONTHLY FINANCIAL STATEMENTS ARE AVAILABLE? IT'S OKAY. HERE'S REPRESENTATIVE SAMPLE AND FROM THIS REPRESENTATIVE SAMPLE WE HAD A REALLY GOOD YEAR LAST YEAR.

OUR EXPECTATIONS ARE THAT 2023 IS IT'S LESS LIKE 2022 AND MORE LIKE A NORMAL YEAR BUT JUST KNOW THAT OUR STARTING POINT OUR REFERENCE POINT 2022 WAS A REALLY GOOD YEAR APRIL PRELIMINARY YOU DON'T QUITE HAVE IT DONE YET BUT IT'S ALMOST THERE IF YOU LOOK AT GENERAL FUND REVENUES YOU CAN SEE UPS AND DOWNS. YOU CAN SEE THAT SEASONAL 80 OF OUR REVENUES AND SO THAT'S I THINK THAT'S ENOUGH ABOUT THIS YEAR TO DATE YOU CAN SEE 2023 THE HIGHEST ONES WE'VE BEEN BEATING LAST AND BEEN LAST YEAR SINCE DECEMBER SO JANUARY APRIL WE'VE HAD GOOD STRENGTH IN OUR REVENUE COLLECTIONS LOOKING AT MAY MAY WE'RE NOT EXPECTING A LOT OF REVENUE AND YOU COULD SEE IT'S ONE OF THE LOWEST MONTH COLLECTIONS.

HOWEVER OF JUNE IS ONE OF OUR LARGEST MONTH COLLECTIONS SO WE'LL BE FOR SOME SIGNIFICANT REVENUES YET TO GO IN JUNE. AND SO ONE OF THE THINGS THAT WE DO IN JUNE ALSO IS THAT IT'S THE FIRST TIME OF THE YEAR THAT WE CHANGE FROM A CASH BASIS TO ACCRUAL BASIS AND SO MANY TIMES IF WE RECEIVE MONEY IN JULY IT'S RELATED TO JUNE AND THEN WE REPORT THAT IS DUE TO WE AND THAT WE DO A CATCH UP AND JUNE LOW REVENUE PREVIEW I CAN GO THROUGH THIS TIFF PLEASANTLY SURPRISED LOCAL TAX BEATING LAST YEAR WHICH WAS A GOOD YEAR SO ONE AND A HALF PERCENT OF A GOOD YEAR LAST YEAR WE'RE HAPPY STAY EIGHT TAX SLIGHTLY LESS THAN LAST YEAR BUT LAST YEAR WAS A GOOD YEAR. REAL ESTATE TRANSFER FEES THAT YOU SEE WELL IT WAS AN EXCEPTIONAL YEAR LAST YEAR WE'LL TALK MORE ABOUT IT LATER .

SO THIS IS MORE OF A REGULAR YEAR AGE TAX FOUR AND A HALF PERCENT.

WE'RE HAPPY ABOUT THAT. WHAT YOUR FRANCHISE FEES FIVE AND 5.8 WE'RE HAPPY THAT RIGHT USAGE FEEDS PAUSED AND SO WE'RE JUST BARELY GETTING ANY COLLECTIONS AT ALL.

THERE'S NO NOT MUCH EXPECTED THERE STORM WATER WE HAVE MUCH COLLECTED ALL OF IT THEIR PROPERTY TAXES THIS IS REALLY SIGNIFICANT I THINK PART OF WHAT WE SEE IS BECAUSE OF THE HIGH LEVEL OF THE REAL ESTATE TRANSFER FEE COLLECTIONS IN PAST YEARS THAT IF THERE'S A TRANSACTION THAT UPDATES THEIR ASSESSMENT AND WE'RE SEEING THE BENEFIT IN OUR PROPERTY COLLECTIONS IS BECAUSE OF ALL THOSE TRANSACTIONS RAISE PEOPLE'S TO THE MARKET RATE.

WELL, YOU KNOW REVENUES GOT TO DYNAMICS GOING ONE WE TIED OUR RATES TO THE FEDERAL RATES SO THAT WAS A LITTLE BIT OF A BUMP BUT OUR ACTIVITIES ARE UP AS WELL AND SO WE'VE GOT BOTH THOSE THINGS WORKING TOGETHER PERMITS I THINK THERE ARE A LITTLE BIT TIED TO INTEREST RATES AND YOU'RE SEEING A LITTLE BIT OF SLOWDOWN FROM A REALLY GOOD YEAR LAST YEAR ARE WE DOING LAST YEAR AT JUST THIS SAMPLE OF REVENUE WE WERE AT 99 NINE SO BASICALLY $100 MILLION OR 73% AND THE YEAR BEFORE I THINK IT'S SIGNIFICANT OF THIS JUST SAMPLE IN THE SAMPLE IS JUST DESIGNED TO KIND OF GIVE A SENSE OF FEEL OF HOW TO BALANCE COLLECTIONS ARE DOING IT'S NOT ALL OF THEM BUT MOST OF THEM ARE THE FULL YEAR WAS 86 SIX AND SO TEN MONTHS IN WERE IT'S

[01:45:04]

73 TO 73 THREE AND SO WE'RE GOING TO WE'RE GOING TO CERTAINLY BEAT 86 NEXT PROBABLY WON'T BEAT THE 99 NINE BUT IT GIVES YOU A SENSE OF THE RANGE I THINK WE'LL CLOSER TO THE 1999 THAN THE 86 60I CHART THAT KIND OF SHOWS HOW MUCH YOU GO HERE'S OUR TAX RATE PROPERTY TAXES WE'VE ALREADY BEAT LAST YEAR AND WE'RE TWO TOTALS NATURAL DISASTER FUND THAT WAS THE FIVE MILLS WE'RE STILL GETTING A LITTLE BIT IN ON JUST THE DELINQUENCY, THE DELINQUENCIES BUT IT'S NOT MUCH AND THAT FEEDS INTO NEXT YEAR SO TOUGH MONEY AGAIN WE'RE HAPPY OR SURPRISED THAT THE PROPERTY TAXES WE'RE NOT EXPECTING MUCH IN MAY AND JUNE YOU CAN SEE OUR NUMBERS ARE WAY DOWN AND SO WE'VE MOSTLY AT WHAT WE'RE GOING TO GET FOR THIS YEAR BEACH FEAST I THINK ONE CONTRAST FOR OUR BEACH FEES YOU CAN LOOK AT OUR SIGNIFICANT JUNE IS AND SO WE GET A LOT OF QUARTERLY REVENUES IN JUNE AND JULY SO IT'S COMING UP AND IT'S WE'LL SEE BEACH FEES BEING YEAR AND SO THIS IS THE LAST FOUR YEARS 20 TO 23 IS THE BEST AND SO WE'RE HAPPY ABOUT THAT ALTHOUGH YOU CAN LOOK AT MAY AND JUNE AND IT'S STILL GOT A LONG WAY TO SO WE'RE WE'RE NOT FINISHED YET BUT WE ARE IN PROPERTY TAXES REAL ESTATE TRANSFER FEE. THE TAKEAWAY IS THAT IT'S BEEN THE SAME BEEN CONSISTENT ALL YEAR LONG LESS THAN 21 AND 22 MORE THAN 20. SO INTEREST RATES ROSE.

OUR ACTIVITY SLOWED DOWN BUT STILL IF YOU WERE TO NOT CONSIDER THE LAST TWO YEARS WE'RE HAVING A GOOD YEAR AND THIS GRAPH SHOWS A LITTLE MORE DIRECT IS THAT WE HAVE BEEN ABOVE OR THE LAST ONE YEAR OF 2020 ALL YEAR UP 21 AND 22 WERE EXCEPTIONAL AND WE'RE NOT AS GOOD AS THAT HOSPITALITY TAX HAVE BEEN CONSISTENTLY SLIGHTLY ABOVE LAST YEAR AND SO WE'RE HAPPY ABOUT THAT YOU CAN SEE OUR NUMBERS ARE 20 TO 23 ABOVE THE LAST THREE YEARS SO WE'RE ON TRACK A SHORT TERM RENTALS JUST A LITTLE STATISTIC. IT WILL BE INTERESTING TO SEE WHERE GOES BUT IT'S NOT DONE YET. THERE'S A LOT OF WORK YET TO DO BUSINESS LICENSES, LOCAL BUSINESS LICENSE HAVE BEEN GOOD BUT YOU CAN STILL SEE MAY AND JUNE ARE STILL SIGNIFICANT AND SO WE DON'T THINK WE'RE DONE YET BUT IT'S FAVORABLE STATE WANTED TO TALK A LITTLE BIT ABOUT THIS WE'VE GOT IN 2022 AND 2021 SOME ANOMALIES, SOME ODD PAYMENTS ODDLY TIME PAYMENTS FROM THE STATE WITHOUT EXPLANATION.

WE DON'T DISPUTE HOW PEOPLE RECEIVE MONEY BUT IT'S THINGS THAT WE WOULD NOT TO REPEAT.

SO YOU CAN SEE THE RED ONES THE LEFT HAND PART OF THAT IS THE CURRENT YEAR AND SO WE CAN JUST BARELY SEE IT COMPARED TO SOME SIGNIFICANT PAYMENTS IN THE LAST COUPLE OF YEARS IN THE FALL BUT. OUR MOST SERIOUS MONEY IS JUNE AND YOU CAN THE RANGE VARIATION BETWEEN 22 AND 21 WE DON'T WHAT THAT'S GOING TO BE AND SO THAT'S IT'S THAT WE'LL KEEP AN EYE ON AND WE'LL MAKE A DIFFERENCE IN OUR YEAR IN THIS JUST ACCENTUATES LOCAL IS ALMOST ALL COLLECTED BY THE STATE IS ALMOST NOT COLLECTED INTEREST EARNINGS WE'RE HAPPY TO REPORT THIS WE'VE DONE WE'VE REVAMPED HOW WE DO OUR INVESTING AND WE'VE WORKED HARD TO CONSOLIDATE OUR CASH WE'VE WORKED HARD TO MONITOR OUR REVENUES AND EXPENSES AND WE'VE TAKEN ADVANTAGE OF AN OPPORTUNITY MARKETS WHERE THE FEDERAL RESERVE HAS RAISED INTEREST RATES WE ARE BENEFITING FROM THAT INTEREST ARE ALLOCATED BASED ON THE FUND THAT EARNS THEM LIKE FEE EARNS INTEREST IN SOME BEACH FEES CREDITED INTEREST THAT SERVICE FUND EARN INTEREST THAT SERVICE FUND IS CREDITED INTEREST THAT'S HOW IT WORKS BUT WE'RE HAPPY THAT IN THIS MARKET. WE WERE ABLE TO MAKE THIS CONTRIBUTION EXPENSES.

THE ONE TAKEAWAY ON THIS CHART IS THAT JUNE IS ALSO WE CHANGED FROM A CASH BASIS TO AN ACCRUAL BASIS SO JUNE IS BASICALLY TWO MONTHS WORTH OF EXPENSES. JUNE HAS FOR AT LEAST THE REGULAR TOWN PAYROLL THREE TOWN PAYROLLS AND THE FIRST ONE IN JULY IS PARTIAL JUNE PARTIAL

[01:50:03]

JULY AND SO WE ACCOMMODATE FOR THAT IN AND THEN NEXT JUNE LOOKS LIKE IT'S REALLY UP I EXPENDITURE LEVELS THE OTHER EXAMPLE THAT WE MIGHT SHOW IS THAT IN JUNE IF WE GET A MONTH DURING THE YEAR WE GET AS WE GET OUR UTILITY BILLS THEY'RE RECORDED IN THE MONTH THAT THEY'RE PAID AND SO WE GET AN TO GO IN JUNE WE CHARGE TO JUNE AND WE GO ON AT THE END OF THE YEAR IF WE GET A UTILITY BILL IN JULY OR JUNE WE'LL GO BACK AND PUT IT INTO JUNE.

SO THAT'S ANOTHER REASON WHY NEXT JUNE MORE EXPENSIVE DYNAMIC HAPPENS SO ON TEN MONTHS OF THE YEAR 83% OF THE YEAR WE'RE 75% SPENT ON THE GENERAL BUDGET AND IF YOU CONSIDER THAT SCOTT MADE JUNE IS TWO MONTHS AND THAT WOULD BE AN AVERAGE OF ABOUT 8% PER MONTH AND SO THAT WOULD BE ABOUT THREE MONTHS WORTH OF SPENDING 24% ADDED AND 75% IS 99%. AND SO WE'RE MUCH CLOSER SPENDING COMPLETELY SPENDING OUR BUDGETS NOW COMPARED TO LAST YEAR THERE'S ONE LAST POINT I THINK THIS IS SIGNIFICANT LAST WE HAD A STRONG REVENUE. WE ENDED UP WITH 3.3 MILLION ADDED TO THE FUND BALANCE LATER THE YEAR IN NOVEMBER TOWN COUNCIL VOTED TO SPEND 1 MILLION OF THAT 3.4 MILLION FOR HOUSING. SO I WOULD ANTICIPATE SOME WILL BE ADDED TO FUND BALANCE THIS YEAR AND WE'LL TALK A LITTLE BIT MORE DETAIL HOW MUCH BUT I THINK THAT WOULD BE A GOOD CONVERSATION FOR THE FINANCE COMMITTEE TO START THINKING ABOUT NOT THAT WE'RE GOING TO COUNT ON ANYTHING YET BUT THEY CAN START THE THOUGHT PROCESS UP NORMAL. WE WOULD EXPECT TO SPEND MORE THAN WE COLLECT MAY DISCUSS MAY COLLECTIONS ARE LOW ON JUNE THREE OUT OF FOUR YEARS THE TOWN COLLECTED MORE THAN WHAT THEY SPENT THAT YEAR SO WE'LL WE'LL SEE HOW THAT PLAYS OUT IN THE NEXT OF YEARS THIS GRAPH REALLY SHOWS THAT WE UNTIL WE GET OUR PROPERTY TAXES IN WERE INTO RAN WE HAVE TO RELY ON PRESERVES RELY ON FUND BALANCES AND THEN ONCE WE GET TO JANUARY FEBRUARY THEN PROPERTY TAXES COME IN AND THAT'S LESS OF A BURDEN START TO SHOW UP A POSITIVE RESULT AND SO ONE GOOD THING TO REPORT IF YOU CONSIDER THE LAST FIVE YEARS ARE THIS YEAR PLUS THE FOUR PREVIOUS AT MOMENT IN TIME WE'RE BETTER THAN WE WERE IN THE LAST FOUR YEARS DEBT SERVICE FOR A HAD BY 651,000 AT THIS MOMENT IN TIME THERE'S MORE DEBT PAYMENTS YET HAVE TO GO OR 73% SPENT STORMWATER 2 MILLION SPENT 2.9 UNSPENT BUT THEN A LARGE PIECE OF THAT HAS BEEN CONTRACTED AND SO IT DEPENDS ON THE TIME WE'RE ALMOST SPENDING CFP THERE'S A SPECIAL SPOT IN OUR ON OUR WEBSITE YOU CAN CHECK THE PROGRESS OF THOSE REVENUE TRENDS THIS CONSENSUS I THINK 2021 SHOWS A JUMP AND THIS IS JUST THAT SAME SELECTED REVENUE SIGNIFICANT DROP JUMP FROM 22 TO 21 IF YOU AT 19 TO 20 IT WAS JUST A SLIGHT DROP FOR COVID BUT IT WAS A DROP AND THEN 21 WAS A MORE WE EXPECTED BOUNCING BACK FROM COVID AND 2018 WAS EVEN BETTER THAN THAT.

HOW ARE WE DOING SO FAR 73 MILLION OF THESE 13 REVENUES AND SO WE'LL SEE GIVEN THAT THERE'S OUR BUDGET SUMMARY OF REVENUES THAT AND WE'LL TALK MORE ABOUT THIS REVENUES ARE MOSTLY ON THE 2022 LEVELS DOWN ARE WITHIN BUDGET BUT WE'RE NOT LOOKING AT A LOT FROM ON THE SPEND SIDE BUT I THINK WE WILL HAVE SOME ON THE REVENUE COUPLE PLANS MOVING FORWARD.

I'M INVESTING I WANT A SIGNIFICANT STEP DOWN OUR DEBT TEMPORARILY ADD FUND BALANCE IN 2022 PLUS IF YOU LOOK AT THE CFP THAT TOWN COUNCIL IS CONSIDERING ON THAT CFP IS A EXPECTED THAT THERE'LL BE $22 MILLION OF APPROPRIATIONS CARRIED FROM THIS CURRENT ANNUAL BUDGET INTO THE NEW YEAR BUDGET AND SO WHAT THAT WOULD INDICATE WOULD BE AN EXPECTATION BETWEEN CAPITAL IMPROVEMENTS FUND AND THE SPECIAL REVENUES FUND AN INCREASE IN THOSE FUNDS TEMPORARILY OF $22 MILLION SO THAT WE SPEND IT IN NEXT YEAR

[01:55:03]

AND THEN I DO SAY THAT WE SHOULD ADD SOME TO THE GENERAL FUND FUND BALANCE WHEN ALL OF THE RECEIPTS AND SO WE'LL CONTINUE TO KEEP YOU INFORMED CONTINUE TO WATCH THE CLOCK CHAIRMAN THANK YOU AND WE'LL AND WE SEEM TO BE ON PAR WE ALSO ONE QUESTION AND THE CHAIR ASKED ME AND SAID HOW CAN YOU BEST THIS AND HOW CAN YOU BEST SUMMARIZE OUR STATS? AND SO I ANSWERED AND IF YOU LOOK AT OUR ANNUAL REPORT, MY FAVORITE WAY OF LOOKING AT THIS IS JUST THE WAY I LOOK AT THESE TWO PAGES 40 AND 41 WHICH IS BASICALLY THE FUNDS AND THE TOTAL GOVERNMENTAL FUNDS REVENUES FUND BALANCES BUT WE HAVE SOMETHING SIMILAR IN OUR MONTHLY FINANCIAL STATEMENTS BUT NOT QUITE IN SO THINK WHAT WHAT THE CHAIRS SUGGEST YOU WE'RE GOING TO SEE IF WE CAN MAYBE TAKE ANOTHER LOOK AT THIS AND GIVE A LITTLE DIFFERENT PERSPECTIVE AND ULTIMATELY THAT THAT WILL BE OF USE TO THE FINANCE ADMINISTRATOR COMMITTEE AND WE WOULD CERTAINLY WELCOME ANY FEEDBACK AS WE CONTINUE TO IMPROVISE AND WE WANT TO MAKE THESE STATEMENT AS USEFUL AS WE CAN AND SO WE WELCOME THE INPUT OR QUESTION SUMMARY GOOD JOB KEEP US IN THE BLACK JON OKAY WE WILL CALL JEREMY ANTHONY READY FOR OUR TOWN COUNCIL MEETING I VERY QUICKLY MR. HOAGLAND PLEASE WE GOT 4 MINUTES THAT YOU'RE READY FOR ME. GIVE YOU 2 MINUTES. OKAY, QUICKLY.

IT'S NOT ABOUT HOW GREAT WE'RE DOING. IT'S ABOUT HOW WE LOOK AT THE ACCOUNTING WHERE ALL THE MONEY GOING. WHAT I JUST SAW WITH A QUICK REVIEW IS ONE FOURTH OF OUR REVENUES OUR HOSPITALITY TAX AND ACCOMMODATIONS TAX AND WE DON'T KNOW DON'T LET ALL THE MONEY HAVE DISAPPEARED FOR THE CHAMBER'S 11.5 MILLION.

WE HAVEN'T SEEN ANYTHING WHERE THOSE MONIES WENT. WE HAVE LEGAL FEES THAT ARE COMBINED IN YOUR ADMINISTRATIVE EXPENSES. WE HAVE NOT SEEN A BREAKDOWN OF LEGAL FEES AND WE SAW THE TWO ARTICLES IN THE PACKET IT SAID OUR LEGAL FEES ARE HIGHER THAN BIGGER CITIES CHARLESTON AND MYRTLE BEACH LOOK YOU KNOW IT'S A SHAME BUT I THINK IN ORDER TO CLEAN THE SLATE LET'S JUST DO A AUDIT BECAUSE YOU ARE CPAS.

I'M NOT A CPA DO AN INDEPENDENT AUDIT, CLEAN THE SLATE, SEE IF WE HAVE HONESTY REAGAN PRINCIPLE TRUST BUT VERIFY NUMBERS DON'T LIE START FROM SCRATCH GET IT OVER WITH MAKE EVERYBODY THAT EVERYTHING IS FINE AND YOU'RE DONE. BUT FOR US TO FIGURE ALL THIS OUT YOU'RE NEVER GOING TO DO IT. YOU'RE NOT GOING TO DO IT BUT YOU CAN

* This transcript was compiled from uncorrected Closed Captioning.

May 16, 2023 Town of Hilton Head Finance & Administrative Committee

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