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PLANNING COMMITTEE MEETING OF AUGUST 31ST TO ORDER KRISTA, ARE WE IN COMPLIANCE WITH FOYA? YES, SIR.
WHAT YOU CALL THE ROLE? YES, SIR.
MR. BROWN HERE, MRS. BECKER, MR. STANFORD AND MR. AMES HERE.
AND IF EVERYBODY HAS REVIEWED THE MINUTES OF AUGUST 4TH, IS THERE A MOTION TO APPROVE MOVE ADOPTION AS WRITTEN? IS THERE A SECOND, SECOND, ALL THOSE IN FAVOR SIGNIFY BY SAYING AYE.
DO WE HAVE ANY CITIZENS WHO WOULD LIKE TO ADDRESS THE COMMITTEE TODAY? YES, SIR.
UH, JAMES ACKERMAN WOULD LIKE TO ADDRESS THE COMMITTEE TODAY, MR. ACKMAN, PLEASE.
UM, ALSO I, MY PARTNER, UH, MR. FRAZIER, GREG FRAGER.
SO WE'RE ACTUALLY HERE TODAY TO TALK A LITTLE BIT ABOUT THE, UM, THE SHORT TERM RENTAL SHORT TERM ASCENT, UM, INCENTIVE NOW, THE INCENTIVE.
UM, SO ANYWAY, SO WE STARTED A COMPANY BACK LAST YEAR REGARDING, UM, SHORT TERM FOR HOMEOWNERS ASSOCIATIONS.
IT WAS A LITTLE BIT DIFFERENT SETUP.
AND IN THE PROCESS WE REALIZED THAT WE BEEN SPEAKING WITH MS. SIREN, THAT THE TOWN HAD STARTED PUTTING TOGETHER THE SAME TYPE OF PROJECT, BUT ON THE LARGER SCALE.
UM, SO WE WERE LOOKING TO WORK WITH THE TOWN IN THE CAPACITY THAT, UM, AS WE DEVELOP PROBLEMATIC SHORT TERM RENTERS, THAT WE CAN WORK WITH THE TOWN TO MAYBE HELP FACILITATE MAYBE THE, UM, RECTIFYING THE SITUATION WITH LIKE, IF THEY HAVE A LICENSE THAT THEY LOSE THEIR LICENSE, OR IF THEY HAVE, IF THERE'S ISSUES THAT TOWN COULD GET INVOLVED AT A HIGHER LEVEL.
SO WHAT WE HAD IS A KIND OF AN INTRODUCTION LETTER.
I WASN'T SURE HOW MANY PEOPLE YEAH, WELL I CAN SHARE.
UM, AND BASICALLY WE OFFER FOUR, FOUR SERVICES.
UH, WE RULE ENFORCEMENT, WE OFFER THE PARKING, UH, PROPERTY AS, YOU KNOW, PROPERTY MAKING SURE THE PROPERTY IS, IS OKAY AS FAR AS THE NO DAMAGES.
AND THEN ALSO A CALL-IN CENTER, 24 HOUR CALL-IN CENTER.
SO WE'VE KIND OF STARTED BETA TESTING THIS OVER THE LAST MONTH AND AS IT'S DEVELOPING, UM, YOU KNOW, WE, WE SAW TODAY THAT IN THE AGENDA THAT THERE WAS GOING TO BE MORE OF AN INTRODUCTION, UM, TO THE COMPANIES THAT WOULD BE WORKING.
SO WE WANTED TO STOP BY KIND OF INTRODUCE OURSELVES AGAIN.
I HEARD THE SIREN AND MOVED ON, SO WE WOULD KIND OF WANT TO MAKE INTRODUCTIONS TO THE STAFF THAT WOULD BE KICKING OVER THAT POSITION AND SEE HOW WE COULD WORK TOGETHER.
I KNOW WE'RE A BIT SMALLER, UH, KIND OF, UH, ELEMENT, BUT I THINK TOGETHER, IT WOULD KIND OF MAKE SENSE IF WE HAVE A DATABASE THAT HAS INFORMATION THAT THE TOWN COULD USE.
UM, THE TOWN HAS THE ABILITY TO HELP US ENFORCE THE, UM, LIKE I SAID, IF WE HAD PROBLEMATIC SHORT-TERM RENTERS, THEN IT KIND OF SEEMED LIKE IT WOULD WORK TOGETHER.
SO THAT'S SORT OF WHAT WE'RE HERE TODAY TO KIND OF TALK ABOUT, OR AT LEAST SHARE WITH YOU GUYS.
THANK YOU VERY MUCH, CHRIS, ARE THERE ANY OTHER PUBLIC COMMENTS? NO, SIR.
THAT CONCLUDES THE PARENTS BY CITIZENS.
MR. COLIN, WOULD YOU LIKE TO INTRODUCE THE NEXT TOPIC PLEASE PRESENTATION FOR THE THIRD PARTY SHORT-TERM RENTAL MANAGEMENT VENDOR.
THANK YOU, MR. CHAIRMAN COMMITTEE MEMBER, SEAN COLON, ASSISTANT TOWN MANAGER.
UM, IT'S MY PLEASURE TO INTRODUCE, UM, THE, OUR SELECTED SOFTWARE VENDOR
UM, BUT BEFORE I DO THAT, UM, I JUST WANT TO REMIND, UM, THE, THE COMMITTEE AND THEN THOSE HERE THAT ARE IN THE CROWD AND THOSE WHO MAY BE WATCHING THAT THE TOWN COUNCIL ADOPTED A SHORT-TERM RENTAL ORDINANCE, UM, TO HELP WITH SORT OF A GOOD NEIGHBOR PROGRAM.
AND THERE ARE SPECIFIC PROVISIONS WITHIN THAT ORDINANCE, UM, TO SET STANDARDS FOR SHORT TERM RENTAL OPERATORS TO, TO ABIDE BY.
AND IT'S BEEN, UH, IT'S BEEN A TEAM EFFORT AND, UM, I WILL THANK ANN SIREN.
WHO'S NO LONGER HERE FOR KIND OF LEADING THE COMMUNITY DEVELOPMENT SIDE OF THE ENGAGEMENT, UH, BUT IT WAS A TEAM EFFORT WITH SUPPORT FROM FINANCE DEPARTMENT CODE ENFORCEMENT, UH, LEGAL AND OTHERS.
UM, BUT WHAT WE HAVE IS AN ADOPTED ORDINANCE.
AND SINCE MAY WE HAVE BEEN WORKING TO, UM, GET THE IMPLEMENTATION PIECES IN PLACE ONE PIVOTAL, UH, ELEMENT WAS TO HAVE THE SOFT, THE SOFTWARE VENDOR DOES PLATFORM TO PROVIDE US THE CAPABILITIES TO, UM, TO
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REGISTER TO TRACK, UM, TO, UM, DO D DAILY MONITORING WITH ENFORCEMENT AND, AND, AND BE ABLE TO DO THE REPORTING AND HAVE THE DATA THAT THE COMMITTEE AND COUNCIL NEEDS FOR POLICY DECISIONS AND, AND, UM, AND POLICY CHANGES TO CONSIDER AS WE MOVE FORWARD.UM, AS WE MOVE FROM WHAT I WOULD SAY, THE POLICY DEVELOPMENT STAGE AND THE ORDINANCE THAT WAS ADOPTED AND INTO THE IMPLEMENTATION STAGE AT TRANSITIONS A LITTLE BIT MORE TO FINANCES INTEGRATING THIS SOFTWARE PLATFORM INTO THE BUSINESS LICENSE AND THE, AND THE SHORT-TERM RENTAL APPLICATION PIECE, AND THEN COMMUNITY DEVELOPMENT IS STILL HAS A SUPPORT ROLE AND REVIEWING THE APPLICATIONS FOR PARKING AND TRASH AND THESE OTHER, OTHER ELEMENTS AND CODE ENFORCEMENT OBVIOUSLY FIGURING OUT AND INTEGRATING INTO THAT SYSTEM AS WE GO.
UM, AS WE MOVE FORWARD, YOU KNOW, WE'RE TRYING TO GET THE SYSTEM IN PLACE SO THAT WE CAN BEGIN ACCEPTING APPLICATIONS, UH, SOMETIME LATER THIS FALL, UM, AND TO BE ABLE TO GO LIVE ON SEPTEMBER 1ST.
AND SO I WANTED TO PROVIDE THAT CONTEXT AND BACKGROUND.
UM, I THINK WE ALL SEE AN OVERVIEW OF THE, OF THE CAPABILITIES TODAY.
AND I THINK ONCE WE GET UP AND RUNNING, WE'LL BE ABLE TO SHOW YOU SOME REALLY INTERESTING REPORTS AND DATA, UM, AND THEN TRACK TRENDS OVER TIME THAT WILL BE USEFUL TO THE COMMITTEE AND THE COMMUNITY, UM, AS WE CONSIDER, YOU KNOW, MODIFICATIONS AND REVISIONS AND, UM, AND OTHER THINGS GOING FORWARD.
SO YOU'LL SEE, UM, THE CAPABILITY OF WHAT GOBBLE LES CAN DO.
UM, AND THEN I'M REALLY EXCITED, UM, THAT WE'RE PROBABLY, UM, A VERY SHORT PERIOD AWAY FROM SHOWING YOU THE DATA, THE TRENDS AND ALL THAT INFORMATION THAT WE'VE BEEN ASKING FOR FOR SO LONG.
SO, UM, IF IT'S OKAY WITH THE COMMITTEE, I'LL TURN IT OVER TO, UH, THE LAST REP AND THEY'LL GO THROUGH THEIR PRESENTATION AND, UM, AND, AND ANSWER QUESTIONS THAT YOU ALL MAY HAVE, UH, YOU OR THE COMMITTEE COMMUNITY YOU MAY HAVE, UM, AFTER THE PRESENTATION.
SO, FIRST OF ALL, UH, I, I'M HONORED TO BE THE FIRST TO OFFICIALLY WELCOME YOU ALL TO THE
UH, YOU HAVE A WONDERFUL COMMUNITY AND A WONDERFUL SHORT TERM RENTAL MARKET.
YOU HAVE A WONDERFUL COMMUNITY AND A WONDERFUL SHORT-TERM RENTAL MARKET, UH, AND WE'RE, WE'RE HONORED AND CONFIDENT THAT WE ARE GOING TO ENABLE YOU TO MONITOR THAT MARKET WITH EASE AND WITH ACCURACY.
UM, I'D LIKE TO SHARE THE AGENDA TODAY, WHICH IS GEARED AROUND PROVIDING THE PLANNING COMMITTEE COUNCIL AND THE CITIZENS WITH CONFIDENCE AS WELL AROUND THAT PROJECT.
SO I'D LIKE TO START OFF BY INTRODUCING YOU TO YOUR GUMBO S TEAM.
UH, YOUR TEAM WILL ACTUALLY MEET THEM IN DEPTH TOMORROW AS OUR PROJECT KICKOFF IS IMMINENT.
UH, AFTER THAT, I'D LIKE TO INTRODUCE YOU TO
THEN WE'RE GOING TO DO A DEEP DIVE INTO HILTON HEAD'S GOALS.
AND WHAT WITHIN THE SOFTWARE DIRECTLY TIES TO THOSE GOALS.
AFTER THAT, I'D LIKE TO GIVE YOU AN OVERVIEW OF WHAT TO EXPECT, WHAT TO EXPECT FROM ONBOARDING SUPPORT AND SECURITY.
FROM THERE, WE'LL WRAP UP WITH SOME Q AND A, AND THEN I'LL HAVE SOME CLOSING REMARKS FOR YOU ALL.
UM, SO WE ACTUALLY HAD PLANNED TO HAVE A FEW MORE TEAM MEMBERS WITH US TODAY, BUT THEY DIDN'T JOIN REMOTE.
UH, WE REALIZED THAT WAS NOT ALLOWED.
SO I'LL DO, UH, UH, KIND OF AROUND THE, AROUND THE HORN HERE.
THIS IS I'M ALEX COHEN, I'M YOUR ACCOUNT EXECUTIVE.
UM, I'M AN ESSENTIALLY AN ADDITIONAL POINT OF ESCALATION FOR YOU AND YOUR TEAM, IF THERE'S EVER ANYTHING THAT YOU NEED, I'M LESS THAN A FOUR-HOUR DRIVE AWAY BASED OUT OF ORLANDO.
AND I'M ALWAYS LOOKING FOR AN EXCUSE TO VISIT HILTON HEAD.
SO PLEASE DON'T HESITATE TO CALL ME AT ANY TIME.
ADDITIONALLY, I WANTED TO GO DROP DOWN TO THE BELOW LEFT THAT'S KIM KLEINER.
SO TO GIVE YOU AN OVERVIEW OF KIM, KIM IS ACTUALLY OUR ENTIRE PROJECT MANAGEMENT LEAD.
SHE OVERSEES ALL OF OUR PROJECT MANAGERS.
SHE HAS OVER 15 YEARS EXPERIENCE GETTING PROJECTS GOING LIVE, UH, IN THE PUBLIC SECTOR, UH, STARTING OUT IN PUBLIC SAFETY, THEN MOVING TO RECORDING, AND THEN HAVING HER HERE WITH OUR SHORT-TERM RENTAL SOLUTION THOUGH, SHE IS ACTUALLY OUR ENTIRE PROJECT LEAD FOR THE ENTIRE PROJECT MANAGEMENT TEAM.
UH, WE'VE ACTUALLY ASSIGNED HER AS YOUR, AS YOUR PROJECT MANAGER.
UH, SO, YOU KNOW, YOU HAVE THE BEST SUPPORT THERE.
ADDITIONALLY, WE HAVE LAUREN GONZALEZ, SO LAUREN IS OUR CONVERSION MANAGER.
UM, SHE OVERSEES ALL OF THE CONVERSION SPECIALISTS.
YOU'LL ALSO HAVE A CONVERSION SPECIALIST, BUT WE ALSO HAVE TASKED LAUREN WITH ENSURING THAT ALL OF YOUR QUESTIONS GO ANSWERED AND THAT YOU HAVE A SMOOTH AND FLAWLESS ONBOARDING.
WHAT DOES CONVERSION SPECIALIST MEAN IN THAT CONTEXT? THANK YOU.
SO A CONVERSION SPECIALIST ESSENTIALLY TAKES WHERE YOU'RE AT NOW AND CONVERTS YOU TO WHERE YOU WANT TO BE AT THE HIGHEST LEVEL.
SO NOW THAT YOU KNOW WHO WE ARE INDIVIDUALLY, I WANT TO GIVE YOU A HIGH LEVEL OVERVIEW FOR WHO US IS AS A COMPANY.
SO THE SHORT-TERM RENTAL SOLUTION ACTUALLY STARTED BACK IN 2009.
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BY A FINANCE DIRECTOR OR A CITY FINANCE DIRECTOR, AND THE CPA WHO SAT IN YOUR SHOES.AND SHE HAD THE EXACT SAME CHALLENGES AND PROBLEMS THAT A LOT OF COMMUNITIES HAD.
SO SHE CREATED THIS SOFTWARE AS A SOFTWARE, AS A SERVICE PROVIDER, JUST TO HELP WITH THAT DIGITIZATION TRANSFORMATION FOR, FOR GOVERNMENTS.
UM, LONG STORY SHORT GABA WEST WAS CREATED BY PEOPLE LIKE YOU FOR PEOPLE LIKE YOU.
UH, AND IN FACT, WE'VE SINCE PARTNERED WITH OVER 800 LOCAL AND STATE GOVERNMENTS SERVING A HUNDRED MILLION CITIZENS AND HUNDREDS OF THOUSANDS OF BUSINESSES, BUT THESE PROPERTY OWNERS AND PROPERTY MANAGERS AS WELL.
SO I'LL GIVE YOU JUST A SECOND TO KIND OF READ THROUGH SOME OF OUR, OUR SUCCESSES HERE.
I DON'T LIKE TO BRAG ON US TOO MUCH.
UM, NATURALLY WHAT HAPPENS WHEN YOU INVEST 20% OF REVENUE INTO RESEARCH AND DEVELOPMENT, YOU LAND ON THE PARTNERSHIP OF SOME INNOVATIVE THOUGHT LEADERS IN SHORT-TERM RENTAL MANAGEMENT, SUCH AS RENT RESPONSIBLY AND NOISE AWARE, AND YOU ALSO HAVE A 99.9% CLIENT RETENTION RATE.
SO NOW THAT YOU'VE HAD A HIGH LEVEL OVERVIEW OF WHO
SO I LIKE TO START OUT WITH THIS IDENTIFICATION AND COMPLIANCE PIECE.
I THINK OF THESE AS BEING THE CENTER OF THE ENTIRE SOFTWARE, EVERYTHING ELSE REVOLVES AROUND THESE TWO PIECES IDENTIFICATION GOES OUT TO THE INTERNET AND IT SCRAPES ALL ADVERTISE LISTINGS WITHIN HILTON HEAD.
AND IT DOES WHAT WE CALL REVERSE GEOCODING.
SO IT TAKES AN APPROXIMATE ADDRESS WITHIN FOUR TO FIVE HOUSES, AND IT PROVIDES THAT RAW DATA BACK TO US.
WE HAVE A MANUAL PROPERTY REVIEW TEAM WHO TAKES THOSE APPROXIMATE ADDRESSES.
WE MATCH THAT WITH YOUR PARCEL DATA WITH OLD ZILLOW ADS, UH, WITH, UH, YOU NAME IT, ESSENTIALLY DOING SOME GOOD OLD FASHIONED DETECTIVE WORK TO FIND OUT EXACTLY WHERE THAT PROPERTY IS AND WHO THE OWNER IS FROM THERE, ALL OF DATA THAT WE'VE SCRAPED AND GOES TO THIS COMPLIANCE MODULE, THAT COMPLIANCE MODULE INCLUDES EVERYTHING FROM NUMBER OF BEDS, ADVERTISE TO REVIEWS, TO AN ESTIMATE OF THE BOOK TO NIGHTS.
UM, THAT COMPLIANCE MODULE IS WHERE YOU'LL BE ABLE TO REPORT ON THINGS SUCH AS TRENDS IN YOUR AREA, AVERAGE NIGHTLY RATES, YOU NAME IT.
THEN OF COURSE OUR REGISTRATION MODULE.
THIS ALLOWS YOUR PROPERTY OWNERS AND PROPERTY MANAGERS TO APPLY ONLINE FOR IT.
EITHER CONDITIONAL USE PERMIT, UH, YOU NAME IT, THIS REGISTRATION MODULE ESSENTIALLY ALLOWS THEM TO MAKE THIS APPLICATION WITHOUT EVER USING A SINGLE SHEET OF PAPER.
AND WITHOUT EVER COMING INTO THE OFFICE FROM THERE ON THE BACK END, IT INTRODUCES WORKFLOW TO ROUTE THROUGH YOUR APPROVAL NEEDS OR INSPECTIONS IF NEEDED AS WELL.
AND THEN LAST, BUT CERTAINLY NOT LEAST WE HAVE A 24 7 LIVE OPERATED HOTLINE.
SO THIS ESSENTIALLY OFFLOADS ALL OF THOSE NUISANCE COMPLAINTS TO OUR TEAM.
SO THIS WAS A SOLUTION AT A 30,000 FOOT VIEW.
I'D LIKE TO DIVE A LITTLE BIT DEEPER INTO THE GOALS THAT WE GLEANED FROM YOUR RFP AND WHAT FEATURES WITHIN OUR SHORT-TERM RENTAL SOLUTION TIED DIRECTLY TO IT.
SO, FIRST AND FOREMOST, THIS IS A HUGE UNDERTAKING.
THIS IS A NEW PROJECT OF ITS SORT.
SO YOU NEED TO KNOW THAT THE SOLUTION IS GOING TO HELP YOU MANAGE YOUR SHORT-TERM RENTAL MARKET WITH EASE AND ACCURACY WITH THAT DEDICATED AND IN-PERSON MANUAL PROPERTY REVIEW TEAM.
WE'VE ACTUALLY BEEN AFFORDED THE HIGHEST ACCURACY RATING WITHIN THE INDUSTRY.
OUR SOLUTION IS 98% ACCURATE AT MATCHING THOSE PROPERTIES WITH A LESS THAN 1% MISMATCH RATE.
THIS SOLUTION IS ALSO GOING TO GIVE YOUR STAFF COMPLETE ADMIN AUTONOMY.
THERE'LL BE ABLE TO CHANGE COMPLIANCE STATUSES, TO UPDATE EMERGENCY CONTACT INFORMATION ON THEIR OWN.
WITHOUT HAVING TO REFER BACK TO SUPPORT.
ADDITIONALLY, WE'RE GOING TO ALLOW YOUR TEAM TO HAVE INSTANT TARGETED NOTIFICATIONS TO THESE PROPERTY COMPLIANCE STATUSES OR INDIVIDUALLY, UH, BUT GONE ARE THE DAYS OF DRAFTING UP YOUR OWN NOTIFICATION AND SENDING THEM THE SOFTWARE WILL GENERATE IT AND SEND THEM TO WHOEVER YOU MAY NEED EITHER AS A GROUP OR INDIVIDUALLY.
UH, NEXT I'VE SAID IT BEFORE YOU HAVE A WONDERFUL COMMUNITY, UNLIKE ANY OF ITS KIND.
UM, WE GAINED, WE, WE LEARNED THAT ONE OF THE GOALS KIND OF THAT REVERBERATED THROUGHOUT YOUR RFP WAS THAT YOU NEED TO PRESERVE THE CHARACTER OF THAT COMMUNITY IN HILTON HEAD.
SO THIS IS WHERE THAT 24 7 LIVE HUMAN OPERATED HOTLINE COME INTO PLAY.
YOU ARE LITERALLY UNBURDENING YOUR TEAM WITH ANSWERING THOSE CALLS WILL OPERATE ACCORDING TO YOUR SCRIPT TREE.
SO WE'LL SIT WITH YOUR TEAM AND WE'LL DECIDE, HEY, IN THIS SITUATION, HOW WOULD YOU LIKE US TO HANDLE THIS? WOULD THIS GO TO POLICE? WOULD THIS GO TO CODE OR DO YOU SIMPLY WANT US TO MAKE A NOTE WITHIN THE FILE SO THAT YOU CAN REFER BACK TO IT LATER? ADDITIONALLY, WE'RE GOING TO ALLOW FOR CROSS DEPARTMENTAL COLLABORATION BETWEEN YOUR TEAM AND COMMUNITY DEVELOPMENT, ENSURING THAT THAT DATA IS TRANSFERRED IMMEDIATELY.
THERE'S NO HANGUP AND NO PASSING BACK INFORMATION BACK AND FORTH CODE ENFORCEMENT OR PUBLIC SAFETY WILL BE ABLE TO WITH JUST A GLANCE, SEE EVERYTHING THAT'S HAPPENED IN ALL OF THE HISTORY FOR
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THAT PROPERTY.ADDITIONALLY, THERE ARE SOME AREAS THAT YOU MAY NOT WANT TO SHORT-TERM RENTALS.
WE ACTUALLY WILL HAVE THE ABILITY TO DISTINGUISH WHAT THOSE RESTRICTED ZONES ARE WITHIN THE SOFTWARE, AND NEVER ALLOW THEM TO SUBMIT AN APPLICATION FOR THAT SHORT TERM RENTAL TO BEGIN WITH.
AND NEXT, AS I SAID, THIS IS A BIG PROJECT.
YOU NEED TO KNOW THAT THE PARTNER THAT YOU HAVE IS RISK-FREE WITH A PROVEN IMPLEMENTATION METHODOLOGY, OUTSTANDING CUSTOMER SUPPORT, AND THE HIGHEST SECURITY STANDARDS.
THIS ULTIMATELY THESE THREE ITEMS ARE, WHAT'S GOING TO GUARANTEE YOUR LONGTERM SUCCESS.
SO I WANT TO SPEND JUST A COUPLE MORE MINUTES TELLING YOU WHAT TO EXPECT FROM THAT IMPLEMENTATION FROM CUSTOMER SUPPORT AND FROM SECURITY.
SO ONBOARDING IS ACTUALLY STARTING TOMORROW.
WE ARE STARTING OUT BY ASSIGNING YOU A DEDICATED CONVERSION SPECIALIST AND ACCOUNT MANAGER.
SO WITH THIS PROJECT INITIATION, WE'RE ACTUALLY GOING, UM, SORRY WITH THIS.
UM, WITH THE INITIATION, WE'RE STARTING OFF WITH A KICKOFF TOMORROW, UH, AT THIS TIME YOU'LL BE ASSIGNED YOUR CONVERSION SPECIALIST AND A DEDICATED ACCOUNT MANAGER.
THIS ACCOUNT MANAGERS ONLY JOB IS TO SUPPORT YOU FROM THAT POINT.
YOU'LL MOVE THROUGHOUT THIS PRESCRIPTIVE PROCESS, WHICH TOMORROW WE START WITH INITIAL TASKS AND DISCOVERY.
THIS IS WHERE WE TAKE EXACTLY WHERE YOU'RE AT NOW.
AND WE FIND THAT PATH TO GETTING TO WHERE YOU NEED TO BE AND WHERE YOUR GOALS ARE.
THIS IS ALSO WHERE WE COLLECT YOUR PARCEL DATA.
SO THAT THAT PROPERTY REVIEW TEAM CAN BEGIN MATCHING FROM THERE.
WE'LL CONFIGURE THE SYSTEM TO YOUR EXACT SPECIFICATIONS AND THEN WE'LL TEST.
AND WE'LL ALSO HAVE YOUR TEAM TEST.
OBVIOUSLY WE CAN TEST THE SYSTEM THE WAY THAT WE THINK IT SHOULD BE USED, BUT EVERY ENTITY IS DIFFERENT.
SO WE WANT TO MAKE SURE TOO, THAT YOU'RE TESTING AND PROVIDING THAT FEEDBACK SO THAT WHEN YOU GO LIVE, THAT SYSTEM IS PERFECT.
AND THAT IT'S GEARED EXACTLY FOR HILTON HEAD FROM THERE, WE'LL OFFER TRAINING COURSES, AND THEN WE WILL OFFICIALLY GO LIVE.
NOW, FROM THERE, YOU NEED TO KNOW ALSO THAT THE SOFTWARE IS GOING TO BE SUPPORTED FOR THE LONGTERM.
AND OUR SUPPORT MODEL IS VERY UNIQUE, NOT JUST TO THE INDUSTRY, BUT TO THE PUBLIC SECTOR AS A WHOLE.
SO I WANT TO RUN YOU THROUGH EACH OF THESE TO BEGIN.
THE FIRST THING WE'RE GOING TO DO IS ASSIGN THAT DEDICATED ACCOUNT MANAGER, RIGHT AT PROJECT KICKOFF.
THIS IS GOING TO BE YOUR AGENCY'S MAIN POINT OF CONTACT AND THEIR SINGLE POINT OF CONTACT.
SO THIS DOES TWO UNIQUE THINGS.
FIRST OFF, YOU HAVE A SINGLE POINT OF CONTACT.
YOU'RE NOT GOING TO HAVE TO PICK UP THE PHONE AND CALL A SUPPORT CENTER WHO MAY NOT KNOW MUCH ABOUT YOU.
ADDITIONALLY, YOU'RE NOT GOING TO HAVE TO SUBMIT A TICKET AND THIS PERSON IS ASSIGNED IMMEDIATELY UPON PROJECT KICKOFF.
SO WHAT THAT DOES IS IT HELPS THEM BE INCLUDED IN THE BUILD-OUT PROCESS.
SO THEY SEE EXACTLY HOW YOUR SOFTWARE IS CONFIGURED.
SO THE SECOND YOU PICK UP THE PHONE, THEY KNOW WHY YOU ARE SET UP THE WAY YOU'RE SET UP, THEY KNOW YOUR ORDINANCE, AND THEY KNOW EXACTLY WHERE YOUR QUESTION'S COMING FROM.
THEY CAN PICK UP WITHOUT, WITHOUT ANY DELAY.
SO NOT ONLY ARE WE GOING TO SUPPORT YOU, WE'RE ALSO GOING TO SUPPORT, HAVE DIRECT SUPPORT FOR YOUR 10,000 SHORT-TERM RENTAL BUSINESS OWNERS, AS THEY'RE REGISTERING FOR THEIR SOLUTION.
SHOULD THEY HAVE ANY QUESTIONS WITH THE SOFTWARE OR HOW DO I PROCEED FROM THIS SCREEN? UM, OUR TEAM IS ACTUALLY GOING TO HANDLE THAT RATHER THAN HAVING TO CALL INTO YOUR TEAM AND BURDEN THEM WITH ADDITIONAL QUESTIONS ABOUT THE SOFTWARE.
OUR TEAM'S ACTUALLY GOING TO TAKE THAT OVER.
AND THEN FINALLY, YOU'RE GOING TO BE ASSIGNED A CUSTOMER SUCCESS MANAGER.
THEIR JOB IS TO ENSURE THAT YOU'RE GETTING THE MOST OUT OF THE SOFTWARE TO EDUCATE YOU WITH USE OF THE SOFTWARE AND TO BRING YOU UP TO SPEED ON ANY UPGRADES OR UPDATES THAT WE MIGHT ROLL OUT AND HOW TO USE THEM.
LASTLY, YOU HAVE TO KNOW THAT NOT ONLY ARE WE ACTIVELY SUPPORTING YOU WITH OUR TEAM, BUT ALSO THAT THE SECURITY IS WORKING FOR YOU ON THE BACKEND.
IN FACT,
WE HAVE AT REST AND IN TRANSIT ENCRYPTION TECHNOLOGY 24 7 MONITORING WITH ALL OF THESE SECURITY STANDARDS, WE'VE ACTUALLY SUCCESSFULLY PROTECTED ALL OF OUR CUSTOMERS FROM CYBERSECURITY THREATS TODAY.
SO TO WRAP UP, WE'VE IDENTIFIED SOME GOALS FOR OURSELVES AS PART OF YOUR PROJECT HERE.
AND I JUST WANT TO BRING YOU ALL UP TO SPEED.
OF COURSE, WE'RE GOING TO HIT YOUR GOALS AS WELL, BUT AS GOVERNOR WEST, WE'VE SET UP SOME OF OUR OWN FOR ONBOARDING.
WE'RE GOING TO UTILIZE THAT PROVEN, PRESCRIPTIVE ONBOARDING METHODOLOGY TO DELIVER YOU AN ON-TIME AND ON-BUDGET IMPLEMENTATION.
WE'RE ALSO GOING TO HAVE AN ASSIGNED EXECUTIVE SPONSOR.
UH, THE SELECTION COMMITTEE ACTUALLY MET HIM DURING THE DEMONSTRATION.
UH, HIS NAME IS MR. DAVID MONTVALE.
ADDITIONALLY, WE HAVE ASSIGNED YOU THE MOST SENIOR EXPERIENCED TEAM AS IT RELATES TO COMPLIANCE WITHIN YEAR ONE.
OUR GOAL IS TO HAVE YOU AT 90% COMPLIANCE, AND THIS IS SOMETHING THAT ON AVERAGE, ALL OF OUR CUSTOMERS HAVE HIT THUS FAR.
ADDITIONALLY, WE WERE GOING TO GIVE YOU ADDITIONAL TRANSPARENCY INTO YOUR SHORT-TERM RENTAL MARKET,
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AS THEY SAID, I WANT TO GIVE YOU THE ABILITY TO CREATE ON-DEMAND AD HOC REPORTS OF ALL OF THAT SCRAPED DATA.I ALSO HAVE A GOAL TO HIT 85% PAPERLESS APPLICATIONS IN THE FIRST YEAR OF ONBOARDING.
AND AS IT RELATES TO CUSTOMER SATISFACTION, I HOPE NOT ONLY CAN HILTON HEAD SERVE AS AN EXAMPLE OF AN INNOVATIVE AND SUCCESSFUL SHORT-TERM RENTAL ENFORCEMENT, BUT I ALSO HOPE THAT YOUR CUSTOMERS, YOUR PROPERTY OWNERS AND YOUR PROPERTY MANAGERS ALSO HAVE MORE SATISFACTION AS THEY HAVE THIS APPLICATION PORTAL ONLINE TOO.
SO WITH THAT, I WANTED TO TURN IT OVER ANY QUESTIONS THAT YOU ALL HAVE FOR ME AT THIS TIME.
UH, ALEX, UH, I THINK YOU'VE DONE THAT BEFORE ONCE OR TWICE, UM, OF THE COMMITTEE QUESTIONS MAYBE LIKE TO BEGIN.
UM, WELL, I WOULD ACTUALLY LIKE TO LISTEN TO THE RESPONSES FROM THE FOLKS WHO ARE HERE LISTENING, UM, BEFORE I TALK, SURE.
YOU GOT A GOOD NAME, LET'S START THERE.
UM, UH, COULD YOU TELL ME A LITTLE BIT MORE ABOUT THE 24 HOUR, UH, RESPONSE, UM, UH, THE FOLKS THAT ARE TAKING THOSE CALLS AND THEY WORKED FOR GOVERNOR WEST, OR ARE YOU GUYS THIRD IN THAT OUT? NO, SIR.
THEY ARE GOVERNED AS EMPLOYEES.
THEY'RE ACTUALLY IN OUR AUSTIN, TEXAS OFFICE.
AND, UM, IT SEEMS LIKE YOUR SOFTWARE WILL BE ABLE TO DO A REALLY GOOD JOB WITH, UH, MONITORING, COMPLIANCE, THAT SORT OF THING.
UM, AND WE WE'VE TOUCHED A BIT ON OCCUPANCY IN OUR DISCUSSIONS.
WILL YOU BE ABLE TO MONITOR THAT AS WELL? ABSOLUTELY.
SO THE, THE SOFTWARE'S GOING TO SCRAPE ALL ADVERTISED, UH, BEDS, WHAT WE FIND OFTEN, YOU KNOW, THERE, UH, WE WE'VE SEEN SOME SHORT-TERM RENTALS WHERE MAYBE IT'S A TWO BEDROOM, BUT THEY'RE ADVERTISED THAT 10 PEOPLE CAN STAY THERE.
SO WE'RE NOT ONLY GOING TO BRING IN THAT PROPERTY DATA FOR HOW MANY BEDROOMS YOU ACTUALLY HAVE.
WHAT WE FIND COMMONLY IS THAT IT'S TWO PER BEDROOM PLUS TWO.
UM, WE'RE GOING TO TAKE THAT AND THEN COMPARE THAT TO THE DATA SCRAPED FROM THE SYSTEM FOR THE ADVERTISED NUMBER OF BEDS OR NUMBER OF SLEEPS.
THANK YOU FOR YOUR PRESENTATION.
UM, EXPLAINED TO ME THE DIFFERENCE BETWEEN KICKOFF AND GOING ALIVE.
SO PROJECT KICKOFF IS WHERE, UM, FIRST OFF IT'S AN EXCITING TIME.
WE'RE LOOKING AT THE PROJECT FROM THE VERY BEGINNING.
UH, SO TOMORROW IS ESSENTIALLY WE'RE GOING TO MEET THE TEAM.
WE'RE GOING TO TAKE ALL OF YOUR GOALS AND WE'RE GOING TO SUMMARIZE THEM.
WE'RE GOING TO RE RESPOND BACK TO YOUR TEAM WITH THOSE GOALS.
UH, WE'RE ALSO GOING TO TRY TO GAIN NEW GOALS FOR THE SOFTWARE.
WE'RE GOING TO DETERMINE THAT CONFIGURATION AND WHAT THE IDEAL STATE IS.
UM, FROM THERE, WE'RE ALSO GOING TO COLLECT YOUR PROPERTY DATA AND OUR PARCEL DATA, SO THAT PROPERTY REVIEW TEAM CAN BEGIN WORKING.
SO I LIKE TO THINK OF KICKOFF AS THE BEGINNING OF THE PROJECT GO LIVE IS WHEN WE TURN THE KEYS OVER TO YOU AND YOU ARE IN THE SOFTWARE, YOU ARE TRAINED AND YOU ARE USING IT SUCCESSFULLY.
SO OUR STAFF WILL BE MAINTAINING THE SYSTEM.
IS THAT WHAT YOU'RE SAYING? NO, NO.
THAT IS OUR STAFF WOULD BE MAINTAINING THE SOFTWARE AND SUPPORTING THE SOFTWARE.
YOUR STAFF WOULD BE MONITORING YOUR SHORT TERM RENTAL MARKET THROUGH THE SOFTWARE.
SO ESSENTIALLY THEY WOULD BE ABLE TO LOG IN AND SEE BOTH GRAPHICALLY AS WELL AS YOUR KEY POINT DATA.
WHAT ALL OF YOUR INCOMPLIANT PROPERTIES ARE, WHAT YOUR NONCOMPLIANT PROPERTIES ARE.
UM, AND THEY'LL HAVE KIND OF AN OVERVIEW FROM THERE.
THEY'LL ALSO BE ABLE TO SEND ALL NON-COMPLIANT PROPERTIES TO CODE ENFORCEMENT.
SHOULD THAT BE A GOAL OF YOURS? UH, MOST COMMONLY IT IS, UH, THERE'LL BE ABLE TO SEND THOSE TO CODE ENFORCEMENT DIRECTLY CONTINUE MONITORING AS NEW NON-COMPLIANT PROPERTIES, POP UP.
I DIDN'T ASK MY QUESTION VERY WELL, BUT YOU ANSWERED IT, NONETHELESS.
UM, I'VE HAD SOME EXPERIENCE WITH SOME OF THE SERVICES VRVO AND SO FORTH OUT THERE, AND TYPICALLY THEY DO NOT IDENTIFY THE LOCATION OF A PROPERTY.
WHAT IS THE MAGIC THAT YOU HAVE THAT YOU CAN IDENTIFY THAT? SO IT'S A COUPLE OF THINGS.
UH, FIRST AS YOUR EXPERIENCE WITH THE PLATFORMS, YOU'LL NOTICE THAT IT HAS AN APPROXIMATE ADDRESS HIGHLIGHTED ON A MAP, AND YOU KIND OF HAVE TO GUESS AND HOPE THAT THAT'S IN A GOOD LOCATION.
UM, TYPICALLY WE FIND THAT WHEN WE REVERSE GEOCODE THAT THAT ADDRESS IS THAT APPROXIMATE PINPOINT ON THE MAP IS ACCURATE WITHIN FOUR TO FIVE PROPERTIES.
SO WE TAKE THAT REVERSE GEOCODING.
THERE'S SOME PROPRIETARY SOFTWARE INVOLVED, BUT WE ALSO RETURNED RAW DATA OVER TO OUR PROPERTY REVIEW TEAM.
AND THEY TAKE THINGS LIKE THE HOST NAME.
THEY TAKE THINGS LIKE, UM, THE PHOTOS AND THEY ESSENTIALLY DO GOOD OLD FASHIONED DETECTIVE WORK WITH YOUR PROPERTY AND PARCEL DATA WITH OLD ZILLOW ADS.
WE FIND THAT EVEN, YOU KNOW, BRICKS ON A FIREPLACE ARE ALMOST LIKE A FINGERPRINT, SAME WITH TILES ON THE FLOORING.
THEY ESSENTIALLY MATCH THAT FOR A HUNDRED PERCENT ACCURACY AT THAT POINT.
UM, YOU'VE HAD SOME TIME TO UNDERSTAND
[00:25:01]
OUR SHORT-TERM RENTAL MARKET HERE AND THE ENORMOUS GROWTH THAT WE'VE HAD HERE.UM, ARE THERE POINTS THAT YOU ARE CONCERNED ABOUT IN OUR PROGRAM IN OUR MARKET RATHER, UH, THAT MAYBE WE ARE NOT DEALING WITH ENOUGH AT THIS TIME? NO.
UM, AT THIS TIME YOU, YOU SEEN FIRST OFF VERY WELL-PREPARED.
I HAVE TO SAY THAT YOUR TEAM'S RFP WAS HONESTLY THE MOST IN-DEPTH I'VE SEEN, THEY'VE DONE AN ENORMOUS AMOUNT OF WORK UPFRONT, UM, AND THAT REALLY HELPS WHEN IT COMES TO THE CONFIGURATION AND KNOWING YOUR CURRENT STATE AND BRING YOU TO YOUR IDEAL STATE.
UM, AS WE REVIEWED THE RFP THOUGH, NOTHING STOOD OUT AS BEING OUT OF THE ORDINARY.
AND IN FACT, UM, WHILE YOU DO HAVE A HIGH, A HIGH AMOUNT OF SHORT-TERM RENTALS IN YOUR AREA, WE DO SERVE CLIENTS WITH AS HIGH AS 16,000 PLUS.
UM, SO JUST KNOW THAT WE ARE SCALED, WE ARE READY TO GO AND, AND WE HAVEN'T SEEN ANYTHING OUT OF THE ORDINARY AT THUS FAR.
WHAT DO YOU SEE THE SIZE OF OUR MARKET BEING TODAY? I THINK A GOOD ESTIMATE WITHOUT HAVING ACTUALLY SCRAPED THAT DATA IN YET.
UM, OUR PROPERTY REVIEW TEAM WILL BEGIN WORKING ON THAT TOMORROW FOR YOU ALL.
I WOULD, I WOULD VENTURE TO SAY BETWEEN 8,000 AND 10,000 SHORT-TERM RENTALS.
WE LOOK FORWARD TO THE INPUT OF THE DATA AND PARTNERING WITH GOV S THANK YOU.
ALEX, A COUPLE OF SPECIFIC QUESTIONS AND THEN ARE MORE GENERAL WHEN I NOTICED THAT, UM, USE OF BILINGUAL INTERPRETATION.
THAT IS A COMMITMENT ON THE PART OF
AND WHAT IS AN EXECUTIVE SPONSOR? SO AN EXECUTIVE SPONSOR ESSENTIALLY IS AN ADDITIONAL POINT OF CONTACT.
SHOULD YOU NEED IT? SHOULD YOU NEED SOMEBODY? UM, THE BEST THING THAT I LIKE TO THINK OF IT AS IS IT'S EYES ON YOUR PROJECT AT THE HIGHEST LEVEL OF OUR COMPANY.
SO KNOW THAT YOU'RE NOT JUST A NUMBER THAT YOU HAVE AN EXECUTIVE SPONSOR THAT SITS ON, UH, ON CALLS WITH OUR CEO, WITH OUR PRESIDENT OF OUR COMPANY.
UM, AND HE HAS INSIGHT AND A STAKE IN YOUR PROJECT AND YOUR SUCCESS.
BUT IF THE PROCESS IS WORKING FLAWLESSLY, WE SHOULDN'T NEED THAT PERSON.
OF COURSE, THAT'S THE GOAL, THAT'S THE GOAL, BUT IT'S ALWAYS NICE TO KNOW SOMEONE'S WATCHING OUT FOR YOU TOO, FROM A HIGH LEVEL, YOU MENTIONED, UM, HILTON HEAD CHARACTER, WE'RE A HOSPITALITY COMMUNITY.
UM, I HAVE TO REACT IN SOME WAY TO YOUR PRESENTATION.
UH, IT SOUNDS, UH, UH, DETACHED.
AND SO IN SOME WAYS YOU COULD INTERPRET THAT AS BEING LESS THAN HOSPITABLE.
HOW DO YOU BRIDGE THOSE TWO THINGS? I'M SORRY.
I'M CAN YOU, CAN YOU OFFER ANY CLARIFICATION ON THAT? HOSPITALITY HAS A LOT TO DO WITH MAKING PEOPLE FEEL AS THOUGH THEY'RE WELCOME, UH, THAT THERE'S A HAND BEING EXTENDED.
UM, AND, AND THE PRESENTATION SUGGESTS TO ME IS THOUGH THE METHODOLOGY IT'S METHADONE METHODOLOGICALLY DRIVEN, AND THAT IT COULD BE RECEIVED AS BEING DETACHED AND LESS THAN HOSPITABLE.
I'M TRYING TO RECEIVE SOME COMFORT THAT THIS HAS BEEN DEALT WITH IN THE PAST, AND IT'S NOT AN ISSUE.
SO, UM, AND THANK YOU FOR THE CLARIFICATION, BY THE WAY.
SO WHAT I'VE FOUND AT LEAST WITHIN THE INDUSTRY IS A LARGE NUMBER OF OUR COMPETITORS AND OTHERS DOING A SIMILAR THING THUS FAR, DON'T HAVE THAT EMPHASIS ON PROVIDING DIRECT SUPPORT TO YOUR PROPERTY OWNERS, WHICH ARE YOUR CITIZENS TO YOUR PROPERTY MANAGERS AS WELL, WHOM OBVIOUSLY THEY'RE, THEY'RE GENERATING REVENUE AND TOURISM DOLLARS TO, FOR YOUR COMMUNITY.
SO WE WANT TO ENSURE THAT NOT ONLY IS THE TOWN TAKING CARE OF THEM, BUT ALSO WE ARE.
SO THAT'S PART OF WHY WE OFFER DIRECT SUPPORT TO THEM TO ENSURE THAT IT'S EASY FOR THEM TO USE THE SOFTWARE.
WE DON'T WANT TO MAKE IT AN ADDITIONAL HASSLE.
YOU KNOW, EVERYBODY, WE LIKE TO THINK EVERYBODY WANTS TO COME INTO COMPLIANCE.
WE JUST HAVE TO GIVE THEM THE RIGHT TOOLS AND THE RIGHT EDUCATION TO DO SO.
AND THAT'S ALSO WHY WE'VE PROVIDED DIRECT SUPPORT FOR THOSE 10,000 SHORT TERM RENTALS AS WELL.
AND YOU USE THE WORD INNOVATIVE CENTER WHEN YOU WERE DESCRIBING HILTON HEAD AS A POTENTIAL MARKET.
IN WHAT WAY WOULD YOU ANTICIPATE THAT HILTON HEAD WOULD BE INNOVATIVE IN THIS REGARD? YEAH, THUS FAR, UM, FROM WHAT I'VE READ, YOU KNOW, IN YOUR RFP, LIKE I SAID, YOUR TEAM HAS DONE AN INCREDIBLE JOB OF AMASSING EVERY POSSIBLE SPECIFICATION AND REQUIREMENT OF SOFTWARE.
UM, I HAVEN'T SEEN THAT MUCH LEGWORK DONE ACROSS THE BOARD, UM, ESPECIALLY IN SOUTH CAROLINA.
I THINK THAT YOU ALL STAND IN YOUR WELL POISED TO SERVE AS AN EXAMPLE FOR THE REST OF THE STATE THUS FAR.
YOU MENTIONED ALSO ONE OF YOUR LARGER CONTRACTS WAS 16,000 UNITS, 16,000, UH, AS A PERCENTAGE OF THE TOTAL POPULATION.
[00:30:01]
COMMUNITY WAS THE 16,000 IN? SO I'LL, I'LL BE TRANSPARENT.THAT COMMUNITY IS, UH, BAY COUNTY, FLORIDA.
SO BAY COUNTY, FLORIDA IS A PANAMA CITY BEACH.
THEY ARE A, UH, A TOURISM OR A RESORT COMMUNITY, NOT UNLIKE YOUR OWN, WHERE THEY HAVE PROBABLY MORE VISITORS THAN THEY DO RESIDENTS MOST OF THE TIME, MOST OF THE YEAR.
UM, OTHER THAN THAT, WE DO ALSO HAVE, UM, OKALOOSA COUNTY WITH 10,000, WHICH IS ACTUALLY VERY SIMILAR TO YOUR SIZE.
UM, AND THEY HAVE DESTINED FLORIDA AS WELL.
BUT ONE OF THE POLITICAL ISSUES THAT WE HAVE ON THE ISLAND IS THAT BALANCE BETWEEN THE NUMBER OF SHORT-TERM RENTALS THAT WE HAVE, AND THE NUMBER OF FULL-TIME RESIDENTS WHO WANT TO RESIDE HERE.
AND SO I WAS INTERESTED IN, UH, WHETHER OR NOT GOV OOS HAS EXPERIENCE IN DEALING WITH COMMUNITIES LIKE THAT, WHERE THERE IS, UH, SOME, SOME DESIRE, UH, TO GEO-REFERENCE OR, OR, UH, UM, RESTRICT, UH, GROWTH OF SHORT-TERM RENTALS IN CERTAIN AREAS.
AND SO ON TO MAINTAIN THAT BALANCE.
AND THAT'S WHERE THAT RESTRICTIVE ZONING COMES IN.
IF YOU'D LIKE TO UTILIZE THAT WE HAVE A NUMBER OF COMMUNITIES THAT DON'T, BUT THOSE LIKE BAY IN OKALOOSA HAVE ESSENTIALLY SOME HOS THAT DON'T ALLOW IT, ET CETERA, THIS ZONING, AS SOON AS SOMEBODY WERE TO APPLY FOR AN APPLICATION OR A PERMIT, UH, WITHIN A RESTRICTED ZONE, IT ACTUALLY SAYS WE'RE NOT ACCEPTING ADDITIONAL SHORT TERM RENTALS AT THIS TIME.
YOU CAN CAP CERTAIN AREAS AS WELL.
SO LET'S SAY YOU WANT A ROLLING 30 SHORT-TERM RENTALS IN A CERTAIN AREA.
AS SOON AS YOU HIT 30 SHORT-TERM RENTALS, THAT PROPERTY REVIEW TEAM WILL NOT ALLOW ANY ADDITIONAL TO SUBMIT THOSE APPLICATIONS.
UM, UNTIL ONE DROPS OFF IN ONE MAY BECOME INACTIVE, AND THEN THEY CAN ACCEPT ONE MORE OR HOWEVER MANY YOU WOULD LIKE, YEAH, THAT GETS COMPLICATED.
I'M SURE YOU ALSO MENTIONED, UH, TOMORROW, YOU'RE GOING TO START ESTABLISHING WHERE YOU ARE NOW.
WHAT IS THE PROCESS THAT YOU GO THROUGH TO ESTABLISH WHERE WE ARE NOW? EXACTLY.
WE TALK WITH YOUR TEAM, WE REVIEW THAT RFP AND SPECIFICATIONS.
WE MAKE SOME ASSUMPTIONS BASED ON THAT RFP AS TO WHERE YOU ARE.
NOW, WE GUT CHECK THAT WITH YOUR TEAM AS WELL.
UM, AND THEN WE, WE TALK, WE SIT AND WE TALK WITH ALL OF YOUR STAKEHOLDERS AND YOUR PROJECT LEADS, AND WE ASK QUESTIONS THAT WE'VE RUN INTO BEFORE WE TRY TO ASK QUESTIONS THAT, UM, ESSENTIALLY YOUR TEAM'S GOALS AND YOUR NEEDS, WE SEE WHERE YOU'VE BEEN THUS FAR AND WHAT YOU'VE TRIED TO DO THUS FAR.
AND THEN WE GLEANED THOSE GOALS AGAIN FROM THAT RFP.
AND WE TIE EVERYTHING TO THAT.
WHO ARE THE STAKEHOLDERS THAT YOU'LL BE TALKING TO? YEAH, THUS FAR WE'VE BEEN WORKING WITH, WE WERE WORKING WITH ANNE PRIOR TO HER DEPARTURE.
UM, WE HAVE ALSO BEEN WORKING WITH, UH, APRIL AS WELL AS, UH, MS. BARBARA.
I'M, I'M REALLY, UH, FOCUSING ON WITHIN THE COMMUNITY.
ARE YOU TALKING TO OWNERS AND TO RENTAL MANAGERS AND SO ON? NO, THUS FAR WE HAVE NOT SPOKEN WITH ANY OF YOUR REAL YOU, IS THAT A PART OF THE PROCESS? ONLY IF THEY CALL OUR SUPPORT OR OUR HOTLINE IS THE ONLY TIME THAT THEY WOULD ENGAGE WITH US.
AND WHO IS THE HILTON HEAD TEAM THAT YOU REFERRED TO? IS THAT SOMETHING SEAN, THAT YOU CAN ADDRESS? UH, YES, SIR.
UM, WE HAVE, AGAIN AS, BECAUSE, UM, CROSSES SEVERAL DEPARTMENTS.
WE'VE GOT A TEAM RIGHT HERE AND THEY DON'T HAVE MY GLASSES.
SO MAYBE APRIL, YOU COULD READ THIS LIST AND GOOD MORNING, GOOD MORNING, APRIL, APRIL AKINS REVENUE SERVICES MANAGER FOR THE RECORD.
UH, WE HAVE A BIG TEAM THAT WE HAVE GOTTEN TOGETHER.
UM, IT GOES ACROSS THE ENTIRE ORGANIZATION.
SO OF COURSE, MYSELF, BARBARA ROOSTER SHE'S HERE.
SHE IS GOING TO BE THE MAIN CONTACT FOR THIS PROJECT FOR IMPLEMENTATION.
UH, WE HAVE KELLY SPINELLA OF COURSE, AND CAROLYN GRANT FOR COMMUNICATIONS TO HELP WITH EDUCATION, ROLLING OUT, UM, INFORMATION THROUGH
THEY WILL BE HELPING, UH, WE ALSO HAVE JACOB DUEL.
HE'S GOING TO HELP WITH THE IT PORTIONS.
UM, THERE IS GOING TO BE SOME INTERFACE WHAT, BETWEEN THE BUSINESS LICENSE SOFTWARE AND GETTING THAT PIECE UP AND ROLLING.
OF COURSE, WE'VE GOT BOB BROMAGE FROM PUBLIC SAFETY AND HIS CREW FOR THE CODE ENFORCEMENT.
I'M MISSING FLUIDIC AND SEAN AND JOHN TROYER, AND PROBABLY MORE TO COME.
THAT, THAT ANSWERS MY QUESTION.
UM, DAVID, BEFORE YOU MOVE ON, CAN I FOLLOW UP ON YOUR QUESTION? UM, THIS IS NOT FOR YOU, ALEX.
UM, SO THE RECOMMENDATION THAT WERE FOR COUNCIL, UM, ALSO INCLUDED THE FORMATION OF AN ADVISORY COMMITTEE.
[00:35:01]
AND I THINK THIS WOULD COUNCIL NAMES IS GOING THAT CONNECTION BACK TO THE CUSTOMER, UM, AND HOW WE ARE MAKING RECOMMENDATIONS FOR FUTURE POLICIES, I THINK IS IMPORTANT.SO I'M JUST CURIOUS TO KNOW, WHAT'S THE TIMING ON BRINGING BACK THAT ADVISORY COMMITTEE TO THIS COMMITTEE? YEAH, I KNOW THAT THERE WERE, WE TALKED ABOUT THE, UH, THIS PHASE ONE, THE, THE ORDINANCE AND GETTING THIS GOOD NEIGHBOR PROGRAM IN PLACE.
WE TALKED ABOUT A SORT OF PHASE TWO.
THIS ADVISORY COMMITTEE WAS PART OF THAT DISCUSSION, I THINK, UM, BECAUSE WE HAVE THE STRATEGIC PLAN MEETING COMING UP ON SEPTEMBER 8TH.
IT MIGHT BE A GOOD, I GOOD OPPORTUNITY TO DISCUSS WITH THAT.
AND I KNOW YOU'RE GONNA OPEN UP TO QUESTIONS FOR THE PUBLIC, BUT, UH, I JUST WANT TO MAKE ONE MORE STATEMENT ABOUT THE VALUE OF HAVING THE CAPABILITY THAT ALEX HAS TALKED ABOUT.
UM, WE'VE BEEN GUESSING AT HOW MANY, UM, WE KNOW THAT THERE'S BEEN DISCREPANCIES BETWEEN ADVERTISEMENTS AND KIND OF ON THE GROUND.
SO THIS GIVES US AN OPPORTUNITY TO REALLY DIVE IN AND MAKE, UM, POLICY HAVE A POLICY DISCUSSION TO LEAD, TO CHANGES IF NECESSARY, BASED ON THE REAL DATA, THE REAL CONDITION, UM, INSIDE, OUTSIDE, WE KNOW LOCATION, UH, WE KNOW WHERE THERE ARE, UM, FOLKS THAT ARE PLAYING BY THE RULES AND MAYBE CONCENTRATED AREAS WHERE, WHERE THEY AREN'T.
SO, UM, I, I HOPE THAT THE, UH, THE, THE FOLKS IN THIS ROOM UNDERSTAND THE VALUE OF HAVING THIS CAPABILITY, UM, GOING FORWARD WITH COUPLE OF LESS.
ALEX, I'M GOING TO ASK THE PUBLIC, UH, FOR HIS COMMENTS AT THIS TIME.
SO IF YOU WANT TO JUST HAVE A SEAT, UM, THANK YOU VERY MUCH FOR YOUR PRESENTATION AND ANSWERS.
I INVITE THE PUBLIC TO ADDRESS THE COMMITTEE AND REMIND 'EM THAT THERE IS A THREE MINUTE LIMIT, UH, AND THAT WE DID NOT NORMALLY ANSWER QUESTIONS, DIRECT QUESTIONS TO US AT THIS TIME.
ARE THERE ANY PUBLIC COMMENTS, PLEASE? HI, MY NAME IS KIERON STORING A GREAT PRESENTATION.
I THINK THERE WOULD BE GREAT VALUE TO THE TOWN AND HAVING THIS SOFTWARE.
UM, THE PRESENTATION INDICATED WERE LIKE A HUNDRED MILLION USERS OR SOMETHING I ASSUME FROM THAT, THAT THERE'S GOING TO BE A PUBLIC PORTAL ACCESS TO THIS.
AND THEN WITH THE CALL CENTER, I WAS JUST CURIOUS ABOUT THE STAFFING FOR THE CALL CENTER, GIVEN THE VOLUME OF PEOPLE.
AND THEN THE LAST QUESTION I HAD WAS IF SOMEBODY CONTACTS THE CALL CENTER, DO THEY GET AN ACKNOWLEDGEMENT BACK? SO IF SOMEBODY CALLS THE CALL CENTER WITH A COMPLAINT OR SOMETHING, DO THEY GET SOME KIND OF RECEIPT OR ACKNOWLEDGEMENT THAT THEY MADE THAT CALL? THANK YOU.
I THINK ALEX CAN PROBABLY ADDRESS THAT, BUT BEFORE YOU COME BACK UP, ARE THERE OTHER PUBLIC COMMENTS? GOOD MORNING.
I'M BETH PETRA WITH BEACH SIDE GETAWAY IN THE HILTON HEAD VACATION RENTALS ASSOCIATION.
UM, ON BEHALF OF THE, THE ASSOCIATION, UM, WE ENCOURAGE YOU TO MOVE FORWARD WITH THIS, THIS VENDOR, UM, AND WITH THE ADVISORY COMMITTEE, UM, WE STAND READY TO ASSIST IN ANY WAY.
I THINK WE'VE MADE OURSELVES AWARE THAT, THAT WE WOULD LIKE TO BE PRESENT IN THAT AS WELL.
ARE THERE ANY ADDITIONAL PUBLIC COMMENTS, ALEX? WHY DON'T YOU COME BACK UP AND IF YOU WOULD, UH, ANSWER MR. STORE WINS THREE QUESTIONS.
IS IT A PUBLIC PORTAL STAFFING FOR THE CALL CENTER AND ACKNOWLEDGEMENTS? ABSOLUTELY.
SO TO BEGIN THE PUBLIC PORTAL, THAT'S THE VERY FIRST THING THAT YOU'LL FIND ONCE YOU HAVE, 'EM ALL, I'LL RUN YOU THROUGH THE PROCESS.
SO LET'S SAY THAT YOU WERE TO, UH, OPERATE A BRAND NEW SHORT-TERM RENTAL.
THE SOFTWARE WOULD ACTUALLY IDENTIFY THAT YOU'VE HAD THAT AD LISTING AND IT WOULD IMMEDIATELY SEND A MAILER OR YOUR TEAM WOULD SEND A MAILER, OR WE CAN SEND IT AS WELL.
IT WAS OPTIONAL IN THE CONTRACT, UM, WOULD SEND A MAILER DIRECTLY TO THE PROPERTY IDENTIFIED SAYING, PLEASE COME ONLINE AND COME INTO COMPLIANCE WITH INSTRUCTIONS ON EXACTLY HOW TO DO SO WITH THE WEBSITE.
AND THEY'LL FIND THAT THEIR PROPERTY IS ACTUALLY ALREADY UP AND RUNNING WITH THEIR ACCOUNT CREATED.
ALL THEY HAVE TO DO IS LOG IN AND CLAIM THAT PROPERTY.
SO WITHIN THAT PORTAL, THEY'LL ALSO BE ABLE TO SUBMIT AN APPLICATION IF APPLICABLE IN THAT AREA, IF IT IS NOT WITHIN A, YOUR UNRESTRICTED OR YOUR RESTRICTED ZONES.
UM, SO THAT PORTAL ESSENTIALLY BECOMES THE MAIN POINT OF CONTACT BETWEEN THE SHORT-TERM RENTAL OWNER AND THE TOWN.
UH, THEY CAN INTERACT IN ANY WAY THAT THEY NEED WITHIN THERE, OR OF COURSE THEY CAN CALL SUPPORT AS WELL.
[00:40:01]
GOING TO ASK A QUESTION THAT I THINK REALLY WAS BEHIND THE QUESTION, IS THE PUBLIC ABLE TO GET INTO THAT PUBLIC PORTAL AND SEE INFORMATION? NO.SO IF THE PUBLIC DOES NOT HAVE A SHORT-TERM RENTAL, THEY WILL NOT BE ABLE TO SEE THAT INFORMATION OF COURSE, STAFFING AT THE CALL CENTER.
SO THE CALL CENTER CURRENTLY, UM, ANSWERS AN ENORMOUS AMOUNT OF QUESTIONS RANGING FROM, YOU KNOW, THAT THE COMMUNITY'S LIKE 16,000 AND 10,000.
UH, WE ALSO HAVE WASHINGTON DC, DALLAS, TEXAS, YOU NAME IT AS WELL AS THE ENTIRE STATE OF COLORADO, PRETTY MUCH.
UM, THUS FAR WE HAVE NOT EXPERIENCED ANY STAFFING ISSUES.
AND IN FACT, IF WE NEED TO, WE CAN STAFF UP.
UM, I DON'T KNOW HOW MANY PEOPLE OFF THE TOP OF MY HEAD ARE CURRENTLY IN THAT CALL CENTER.
UM, I KNOW THEY ALL ARE ALL GOV GOV S EMPLOYEES IN OUR AUSTIN, TEXAS OFFICE.
UM, AND THUS FAR OUR CALL VOLUME IS, HAS NEVER BEEN AN ISSUE.
TYPICALLY WE SAY THAT IT'S ABOUT TWO MINUTES.
HOLD TIME, GIVE US AN EXAMPLE OF HOW A CALL CENTER OPERATOR RECEIVES A CALL AND DEALS WITH IT.
SO THE FIRST THING THAT WE'RE GOING TO DO TOMORROW DURING KICKOFF IS START TALKING ABOUT, UH, HOW WE WILL GEAR THESE, WHAT WE CALL SCRIPT TREES.
AND SO WHAT SCRIPT TREES ARE ESSENTIALLY ARE WE RUN THROUGH AN, UH, AN ENORMOUS NUMBER OF POTENTIAL SITUATIONS THAT A CALL, UH, THAT SOMEBODY ON THIS HOTLINE MIGHT EXPERIENCE, UH, LET'S SAY ONE OF THEM IS A PARKING ISSUE OR A TRASH ISSUE, OR, UH, LET'S SAY ONE OF WHICH IS A PARTY HOUSE.
UM, WE RUN THROUGH WITH YOUR TEAM WITH EACH OF THESE SCENARIOS, HOW WOULD YOU LIKE US TO HANDLE THEM? AND WE HANDLED THEM ONLY ACCORDING TO YOUR DESIRES.
UM, IF SOME OF THEM NEED TO BE ROUTED TO THE POLICE DEPARTMENT IMMEDIATELY, SOME MIGHT NEED TO GO TO CODE IMMEDIATELY.
SOME MAY BE A NON-ISSUE THAT WE JUST MAKE A NOTE OF IN THE FILE FOR FUTURE REFERENCE, IF NEED BE, UM, WE'LL RUN THROUGH ALL OF THOSE, AND THEY WILL HANDLE ALL OF THOSE CALLS ACCORDING TO EXACTLY WHAT YOUR SCRIPTURES ARE SO THAT THE OPERATOR WOULD NOT BE MAKING JUDGMENTS, BUT WOULD BE RELYING ON THE SCRIPT THAT THE TOWN HAS AUTHORIZED.
AND WE WOULDN'T ANSWER ANYTHING THAT WE, WE DISCUSSED WITH YOUR TEAM SHOULD NOT BE ANSWERED BY OUR, BY OUR CALL TEAM AS WELL.
UM, FOR EXAMPLE, WHAT WE FIND OFTEN IS THAT WE DON'T ANSWER QUESTIONS ABOUT ORDINANCES AS TO, YOU KNOW, WHY IS THE ORDINANCE THE WAY IT IS? HOW CAN I CHANGE IT, THINGS OF THAT SORT, UH, FOR THOSE QUESTIONS, WE WILL PASS ALONG YOUR CONTACT INFO AND SAY, NOT YOURS, BUT WE'LL PASS ALONG THE TEAM'S CONTACT INFO AND SAY, PLEASE REFER TO THEM FOR QUESTIONS LIKE THIS.
AND WHAT ABOUT ACKNOWLEDGEMENT? HOW DOES SOMEBODY KNOW THAT A COMPLAINT HAS BEEN RECEIVED? YOU KNOW, THAT, THAT'S A GREAT QUESTION.
AND ADMITTEDLY, I DON'T HAVE THE ANSWER TO THAT.
I DON'T SEE IT BEING SOMETHING THAT'S, UH, YOU KNOW, UH, UNQUESTIONED THAT OUT OF THE QUESTION.
UM, EITHER IF THEY BELIEVE THEIR EMAIL ADDRESS THAT WE COULD SEND THEM AN EMAIL AS A RECEIPT AFTERWARDS, IF YOUR TEAM WOULD LIKE TO OF COURSE.
I THINK THAT'S SOMETHING THAT THE PUBLIC WOULD LIKE TO HAVE AN ANSWER TO.
LET ME TAKE THAT BACK WITH MY TEAM AND RESPOND BACK TO THANK YOU, ALEX, AND THANK YOU VERY MUCH FOR YOUR PRESENTATION.
IT WAS VERY THOROUGH AND I LOOK FORWARD AND I THINK ALL OF US LOOK FORWARD TO DEALING WITH GOV.
AND AGAIN, WELCOME TO THE
FIRST I WANT TO INCLUDE MY CONGRATULATIONS.
YOUR PRESENTATION WAS EXTREMELY WELL DONE AND I'M IMPRESSED BY THE ORGANIZATION.
AND ONE OF THE THINGS THAT I LIKED, UM, WAS THAT YOU SEE HILTON HEAD AS BEING ABLE TO ESTABLISH THAT BENCHMARK OF EXCELLENCE.
AND I THINK EVERYONE IN THIS ROOM AND IN THIS TOWN, UM, APPRECIATES THAT AND EXPECTS THAT WE WILL BECOME THE BENCHMARK OF EXCELLENCE FOR THE COUNTRY AND PERHAPS FURTHER TO FOLLOW.
WE APPRECIATE YOUR ASSISTANCE IN GETTING US THERE.
ONE OF THE QUESTIONS I HAVE WITH REGARD TO THE SCRAPING.
SO YOU'RE LOOKING FOR PARTICULAR PROPERTIES AND THEIR EXACT LOCATION.
YOU'RE LOOKING AT NUMBER OF BEDROOMS, ADVERTISED, ET CETERA.
ARE THERE OTHER DETAILS THAT YOU'RE LOOKING FOR? UH, THERE ARE SO MANY DETAILS.
I COULDN'T BEGIN TO LIST THEM ALL HERE, ESSENTIALLY.
ANYTHING THAT'S AVAILABLE IN THAT ADVERTISEMENT IS BROUGHT INTO THE COMPLIANCE MODULE AND WHAT IT DOES IS BY HAVING IT IN THIS COMPLIANCE MODULE, THEY'RE ALL CODED BY FIELD.
AND SO WHAT THAT ENABLES YOUR TEAM TO DO IS RUN REPORTS BASED ON THOSE DATA IN THOSE ADVERTISED LISTINGS.
WE ALSO WILL TAKE IN THAT COMPLIANCE MODULE AND WILL TELL YOUR TEAM EXACTLY HOW OUR PROPERTY REVIEW TEAM MATCHED THAT PROPERTY.
SO WE'LL HAVE EVIDENCE IN THERE AS TO, HEY, THIS IS WHERE WE FOUND THIS ON THE PARCEL DATA.
THIS IS THE PROPERTY OWNER, AND THIS IS HOW WE MADE THAT MATCH.
ALSO ALLOWING YOU TO REPORT ON THAT AS WELL.
SO EVENTUALLY WE WOULD HAVE SUFFICIENT DATA TO BE ABLE TO DETERMINE, UM, THE OCCUPANCY THAT'S BEING ADVERTISED VERSUS POTENTIALLY IF WE WENT FURTHER WITH REQUIREMENTS ON LIMITATIONS, ON OCCUPANCY,
[00:45:01]
DEPENDING ON SIZE, WE'D HAVE THE DATA TO BE ABLE TO MAKE THOSE JUDGMENT CALLS LATER.INCREASE IN INCLUDING PARKING OF SPACES AVAILABLE AND IN THE REST.
UH, AS LONG AS THAT PLATFORM DOES CONTAIN THAT INFORMATION, WE'LL BE ABLE TO SCRAPE IT IN.
UM, THE INTEREST IN THE NUMBER OF MY QUESTIONS HAVE BEEN ANSWERED THE INTEREST IN THE DETAILS OF ENFORCEMENT.
UM, DID I HEAR YOU CORRECTLY, JUST IN THE LAST COMMENT TO SAY THAT, UM, NOTIFICATION OF AN INFRACTION, UM, WOULD NOT BE, WHERE IS THAT FOUND? HOW SO THE INDIVIDUAL WHO OWNS THE HOME WOULD NOT NECESSARILY BE NOTIFIED? CAN YOU JUST CLARIFY IT FOR ME PLEASE? SURE, SURE.
SO WHAT WE HAVE IS WHEN, WHEN THE SOFTWARE SCRAPES THE INTERNET, UM, IT FINDS, IT ACTUALLY MAKES CROSS-REFERENCE TO THOSE THAT ARE IN COMPLIANCE AND THOSE AREN'T, YOUR TEAM WILL BE ABLE TO TAKE ALL OF THOSE NON-COMPLIANT AND WE CAN HAVE A NUMBER OF DIFFERENT COMPLIANCE STATUSES.
YOU COULD HAVE NEEDS REVIEW, YOU COULD HAVE IN COMPLIANCE, IT'S COMPLETELY CUSTOMIZABLE TO YOUR NEEDS.
UH, BUT ESSENTIALLY YOU COULD TAKE ANY OF THOSE COMPLIANCE STATUSES AND YOU CAN GENERATE A NOTIFICATION FOR THEM.
YOU CAN EVEN SET THEM UP TO AUTO NOTIFY WITHIN X NUMBER OF DAYS.
SO IF WE DON'T HAVE THIS PERSON COME INTO COMPLIANCE WITHIN 30, 60, 90 DAYS, WHATEVER YOUR TEAM PREFERS, YOU CAN SEND OUT THOSE NOTIFICATIONS TO THAT ENTIRE COMPLIANCE STATUS.
SO COMPLIANCE IN THAT CASE MEANS PERMIT COMPLIANCE IS IT HAS TO FULFILL YOUR CRITERIA FOR BEING WITHIN COMPLIANCE.
SO TYPICALLY THAT'S, UH, PERMITTING YOUR FEES ARE PAID.
UM, AND YOU'RE, YOU KNOW, WITHIN THE NUMBER OF ADVERTISED LISTINGS COMPLIES WITH THE, UH, AMOUNT THAT THE PROPERTY ACTUALLY ALLOWS.
SO WE FIND THAT TWO PLUS TWO SLEEPS TYPICALLY.
SO I GUESS I WAS THINKING MORE IN TERMS OF ENFORCEMENT, UM, THE PROCESS THROUGH WHICH YOU RECEIVE A COMPLAINT AND THEN THE NOTIFICATION TO THE PROPERTY OR THE AGENT WHO'S BEEN IDENTIFIED BY THE, UM, PROPERTY OWNER, UM, FOR CONTACT AND THEN THE RESULTANT REPORT, WHERE IS THAT? WHO DOES THAT GO TO? OKAY, SO I, I THINK I'M FOLLOWING, I APOLOGIZE.
SO, SO THAT HOTLINE ESSENTIALLY, I BELIEVE WHEN SOMEBODY CALLS INTO THE HOTLINE AND THEY HAVE, UH, HEY, YOU KNOW, MY, I THINK MY NEXT DOOR NEIGHBOR IS HAVING A CRAZY PARTY RIGHT NOW.
AND I'M AWARE THAT THIS IS A SHORT-TERM RENTAL.
UM, SO THAT CAN COME FROM A NUMBER OF PLACES DEPENDING ON YOUR TEAM'S DESIRES AND GOALS.
TYPICALLY, WHAT WE WOULD DO IS THE, WHAT WE FIND MOST ORDINANCES REQUIRE IS THAT THE FIRST, IF IT'S A PARTY, OBVIOUSLY THE POLICE MIGHT NEED TO BE INVOLVED.
WE MIGHT ALSO NEED TO CALL THE EMERGENCY CONTACT LISTED ON THE FILE, WHICH WE FIND IS TYPICALLY A REQUIREMENT OF MOST ORDINANCES THAT YOU HAVE TO HAVE A 24 7 EMERGENCY CONTACT AVAILABLE.
UM, YOU ALL MAY DECIDE THAT INSTEAD, WE WANT YOU TO LET THE, THE, THE PROPERTY OWNER TRY OR THE EMERGENCY CONTACT, TRY TO RESOLVE IT FIRST AND THEN CALL THE POLICE SO THAT WE DON'T, WE DON'T BURDEN THEM UNNECESSARILY.
UM, IT'S UP TO YOU ACCORDING TO YOUR SCRIPT TREE.
SO WHAT WE'RE DOING THEN AT THAT POINT IS WE'RE ALSO MAKING A NOTE WITHIN THE SYSTEM SAYING THAT, HEY, WE'VE, WE'VE HAD THIS ISSUE, WE'VE HAD A PARTY.
UM, AND THEN FROM THERE, UM, THEY'VE ALREADY BEEN NOTIFIED AND, AND THE CORRECT ROUTES BEEN TAKEN TO HANDLE THAT SOLUTION OR THAT SITUATION.
UM, THERE'S ALSO A NOTE WITHIN THE FILE TOO.
SO WITH, AFTER THE FACT, YOUR TEAM WOULD LIKE TO SEND OUT A TARGETED NOTIFICATION THAT'S AUTO-GENERATED FROM THE SOFTWARE SAYING, HEY, WE'VE, WE'VE HAD AN ISSUE WITH YOUR PROPERTY ON X DATE.
AND WE CAN, UM, PRE-POPULATE BASED ON SMART FIELDS, WHAT THAT NOTIFICATION WOULD LOOK LIKE GOING OUT AFTER THE FACT.
DOES THAT ANSWER IT A LITTLE BIT BETTER? NO, NO DOES.
UM, I GUESS IT'S, UM, LEFT TO THE, TO THE TEAM HERE.
MA'AM TO START GENERATING THE LIST OF, IN TERMS OF HOW EACH ONE OF THESE STEPS ARE FOLLOWED THROUGH.
UM, SO I GUESS WE'LL BE TALKING ABOUT THAT MORE AND LISTENING FOR SEEING, SEEING THAT COMING FORWARD.
AND THEN THE OTHER PIECE, UM, I GUESS, RELATED TO THAT, BECAUSE ALL OF THIS IS NEW TO, UM, HOMEOWNERS TO OUR TOURISTS, TO OUR CODE ENFORCERS.
UM, IS THERE A, IN TERMS OF WHAT I THINK DAVID WAS TALKING ABOUT, I PERSONALLY LOVED YOUR TECHNICAL, UM, UH, UH, PROGRAM THAT YOU PRESENTED TO US BECAUSE IT'S VERY CLEAR IN THE PROCESS AND THE PROCEDURES MAKE SENSE.
UM, BUT THE QUESTION THAT I DO HAVE, THAT'S MORE RELATED TO THAT SOFT TOUCH WITH FOLKS IS D ARE THERE EDUCATIONAL MATERIALS? IS THERE A VIDEO THAT THEY CAN WATCH? YOUTUBE? HOW DO PEOPLE LEARN ABOUT WHAT THEIR EXPECTATIONS ARE AND HOW TO MAKE SURE THEY FULFILL THEM? I'M GLAD YOU ASKED, UH, THIS IS SOMETHING THAT I ACTUALLY PROBABLY SHOULD HAVE COVERED WITH YOU ALL.
SO, UH, NOT ONLY DO YOU HAVE AN FAQ PAGE ON THE LANDING PAGE OF THAT APPLICATION PORTAL, TELLING PEOPLE EXACTLY HOW TO COME INTO COMPLIANCE,
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WE HAVE HAD, UH, TOWNS WANT A YOUTUBE VIDEO SHOWING THEM HOW TO GO ABOUT THE PROCESS.AND WE FIND THAT THAT'S EXTREMELY EFFECTIVE.
THE MAILERS THAT WE SEND OUT INITIALLY SAYING, WE'VE IDENTIFIED YOU AS OWNING A SHORT-TERM RENTAL, PLEASE COME INTO COMPLIANCE BY THE FOLLOWING PROCEDURES.
WE'LL ALSO INCLUDE DETAILED STEP-BY-STEP INSTRUCTION FOR DOING THAT AS WELL.
WE'VE ALSO FOUND THAT COMMUNITIES DO HAVE SUCCESS AS WELL.
UH, IF THEY HAVE A NUMBER OF SHORT-TERM RENTALS THAT ALREADY HAVE EMERGENCY CONTACT INFO THAT ALREADY HAVE PROPERTY OWNER EMAIL ADDRESSES TO START GETTING THAT BALL ROLLING DURING IMPLEMENTATION AND BY DOING SO, WE'LL SEND OUT, UH, NOTIFICATIONS AND OUR TEAM CAN WRITE THEM FOR YOU AS WELL.
UM, SENDING OUT NOTIFICATION SAYING, HEY, WE ARE LOOKING TO GO LIVE AROUND THIS STATE, PLEASE BE ON THE LOOKOUT FOR AN ADDITIONAL NOTIFICATION AT THIS POINT, INSTRUCTING YOU HOW TO COME INTO COMPLIANCE AND HOW TO APPLY.
UM, JUST BUILDING THAT CHANGE MANAGEMENT PORTION AND, AND EDUCATING EARLY ENOUGH, UH, HELPS PEOPLE, UM, NOT TAKE OUT THE GUESSWORK OF HOW TO COME INTO COMPLIANCE.
SO THERE ARE A NUMBER OF THINGS WE CAN DO, UM, IN SHORT, IT'S UP TO YOUR TEAM, HOWEVER IN-DEPTH, YOU'D LIKE TO DO, WE CAN ABSOLUTELY ACCOMMODATE.
I'M GLAD THAT'S A PIECE OF IT.
AND THEN JUST OVERALL, I PROBABLY HAVE MORE QUESTIONS SCRIBBLED IN HERE, BUT I THINK I'M GETTING A PRETTY GOOD SENSE OF WHERE WE'RE HAVING, UM, OVERALL TIMEFRAME.
SO WE ARE SEPTEMBER 1ST, UM, AND OUR ORDINANCE GOES INTO EFFECT JANUARY 1ST, FOUR MONTHS.
HOW DO YOU SEE ALL OF THIS COMING? UH, WILL WE BE READY JANUARY 1ST? I BELIEVE SO.
UH, UNLESS THERE'S SOME MAJOR, MAJOR MATERIAL CHANGE TO THE PROJECT, WE'VE SLATED YOU GUYS FOR ABOUT 14 TO 18 WEEKS, SOMEWHERE IN THERE.
UM, SO WE'RE, WELL, WELL IN ADVANCE OF THAT TIMELINE OF JANUARY 1ST WITHOUT ISSUE.
I LOOK FORWARD TO WORKING AND HEARING MORE FROM STAFF.
UH, YOU GUYS PUT THIS TOGETHER AND SEEING THOSE DETAILS.
BECAUSE I'M GOING TO FOLLOW UP ON SOMETHING THAT TAMMY WAS BROACHING, UH, AND THAT IS, UM, EDUCATIONAL INFORMATION.
IT MADE ME THINK THAT YOU WERE SAYING THAT YES, THERE'S, UH, AMPLE INFORMATION GOING TO PEOPLE WHO OWN SHORT-TERM RENTALS, BUT I THINK ANOTHER PART OF THE EQUATION IS WHAT IS THE GENERAL POPULATION GOING TO GET? AND, AND I, IS THAT SOMETHING THAT YOU'VE DEALT WITH IN OTHER TOWNS OR IS THAT ON OUR SHOULDERS ENTIRELY? WE WOULD LIKE TO DEFER TO WHAT WORKS FOR YOU ALL.
HOWEVER, WE WOULD WANT NOTHING MORE THAN TO SEE OUR NAME IN A NEWSPAPER WITH HILTON HEAD ALONGSIDE IT.
SO IF IT MAKES SENSE TO DO A PRESS RELEASE, WE WOULD BE HAPPY TO TAKE THAT ON AS WELL.
UM, IF IT MAKES SENSE TO HAVE ANOTHER MEETING IN FRONT OF THE TOWN, WE'LL DEFER TO WHATEVER WORKS FOR YOU.
WE DON'T WANT TO JUMP THE GUN AND HAVE SOMETHING BE ANNOUNCED TOO EARLY.
UM, YOU KNOW, BUT, BUT THAT SAID, WE'VE DONE PRESS RELEASES BEFORE WE'VE HAD YOUTUBE VIDEOS COMING OUT IN PREPARATION WE'VE SENT OUT TARGETED NOTIFICATIONS TO, UM, LIKE WE SAID, STAKEHOLDERS, IF THERE'S ANOTHER MEANS THAT YOU'D LIKE TO COMMUNICATE WITH THE CITIZENS, WE WOULD BE MORE THAN HAPPY.
I THINK THAT IS A RIPE FOR FURTHER DISCUSSION.
NOW, JUST GO AHEAD, SEAN, SEAN COLIN.
UM, JUST BACK ON YOUR QUESTION, MS. BECKER, THE, UM, WE'RE ADDING ADDITIONAL RESOURCES FOR A FOUR MONTH, THREE OR FOUR MONTH PERIOD TO MAKE SURE THAT WE'RE MEETING THE VOLUME AND DEMAND FOR THESE APPLICATIONS THAT WE THINK WE'LL COME IN HERE LATE THIS YEAR.
SO, UM, THAT'S AN ADDITION TO THE CAPABILITIES TO GO THE LAST, BUT WE'RE, WE'RE MAKING SURE WE WE'RE, WE'RE STAFFED UP AND HAVE THE RESOURCES AVAILABLE TO MEET THAT.
UH, JANUARY ONE, DEADLINE, JAMES, YOU WANTED TO ADDRESS, ASK A QUESTION.
UM, SO WITH REGARD TO THE DATA, WILL THE PROPERTIES LIKE ASSOCIATIONS OR PROPERTY MANAGERS, WILL THEY HAVE ACCESS TO THE INFORMATION LIKE THE, HOW MANY SHORT TERM RENTERS ARE SUPPOSED TO BE IN THERE? AND THEN ALSO AS, AND I KNOW I STARTED, WE KIND OF, YOU KIND OF SCRAPED IT AND I DIDN'T QUITE CATCH THE, I WANT TO MAKE SURE WHAT IS GOING TO BE AVAILABLE DATA-WISE TO THE PUBLIC AS FAR AS MAYBE LIKE ANY KIND OF ISSUES.
UH, YOUR, YOUR, YOUR SAID PUBLIC, BUT YOU ALSO SAID PROPERTY MANAGERS.
I DON'T KNOW IF THERE'S A DISTINCTION THERE THAT YES, DEFINITELY.
THERE'S PROPERTY MANAGER WOULD WANT TO KNOW LIKE, HEY, HOW MANY PROPERTIES ARE BEING USED FOR SHORT TERM? AND THEN THE PUBLIC AS A PUBLIC PERSON I'D WANT TO KNOW LIKE, HEY, ARE THERE A LOT OF INSTANCES GOING ON IN MY PROPERTY AROUND ME? UM, DO I HAVE ACCESS TO THAT? THOSE ARE MY TWO QUESTIONS.
SO THE PROPERTY OWNER AND PROPERTY MANAGER CAN SEE ANYTHING RELATED TO THEIR PROPERTY.
UM, AS LONG AS CONFIDENCE, CONFIDENTIALITY LAWS ALLOW, AND THIS IS SOMETHING WE'LL DISCUSS WITH YOUR TEAM TO MAKE SURE WE
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FOUND THAT IN THE STATE OF FLORIDA PROPERTY OWNER, CAN'T SEE THE PERSONAL INFORMATION OF THE PROPERTY MANAGER, EVEN THOUGH THEY VERY LIKELY WELL KNOW EACH OTHER.UM, SO WE'LL, WE'LL CHECK ALL OF THOSE WITH YOUR TEAM, AS WELL AS DOING THE RESEARCH ON OUR OWN END TO MAKE SURE THAT AS LONG AS THEY CAN SEE THAT INFORMATION AND YOU'D LIKE THEM TO THAT, WE ALLOW THEM TO.
UM, HOWEVER, WE DO FIND THAT FOR CONFIDENTIALITY REASONS, WE CANNOT GIVE CITIZENS ACCESS TO THAT DATA, BUT WE CAN PROVIDE YOUR TEAM WITH THE KEY DATA POINTS THAT THEY MAY WANT TO POST PUBLICLY.
UM, HOWEVER, GOVERNOR WES CANNOT FOR CONFIDENTIALITY REASONS PROVIDE THAT DETAILED INFORMATION TO THE CITIZENS.
THAT'S, THAT'S A LOT OF INFORMATION AND I'LL, UM, INVITE THE PUBLIC TO ADDRESS THE COMMITTEE ONE LAST TIME, IF YOU HAVE FURTHER QUESTIONS, OTHERWISE, IF THERE ARE NO OTHER QUESTIONS OF THE DIOCESE, WE WILL ADJOURN.
ARE THERE ANY PUBLIC COMMENTS AT THIS TIME? WE STAND ADJOURNED.